Pak Cosmetic CentreReviews:
1,214 reviews in the last 12 months13,810 total reviews
Excellent
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Top positive review
27 Mar 2024
Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?
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Top negative review
20 Jun 2023
Verified review
I have tried to email customercare@pakcosmetics.com
Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like.
I have attached pictures.
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Reviews for Pak Cosmetic Centre
19 Oct 2023
Verified review
Items missing from order. I wasn’t charged but when asked if they could deliver the items I was expecting removing the delivery charge as I had spent over £50 already the customer service was very poor. They did not help to resolve the issue or even sound concerned. I was a new customer who spends on average £30 per month on hair products and was planning on making this online store a regular to easy traveling to my closest store but not anymore.
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15 Oct 2023
Verified review
I did not receive confirmation letter after my order. I ordered the item on Sunday for 2-3 (48 hours trackable) days delivery but the item was received on Friday. I was not able to track the item. I was basically left in lumber till delivery. I made 2 phone calls but they were not helpful after the long wait.
In summary, I will never buy from that website again neither will I recommend it to anyone.
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6 Nov 2023
Verified review
I am very disappointed because I paid for the shipment that was supposed to be delivered the next day and I did not receive anything, so I am asking for a refund for the shipment.
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23 Dec 2023
Verified review
Product not well sealed and content had all poured into the box and I was only offered 50% refund. Even though there is proof that the content was not available foe me to use. I had no problem with the issues but the customer service was really poor, offering a 50% refund for a product that I cannot use, and this is because of the poor packaging, the serum was not sealed properly.
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21 Oct 2023
Verified review
Items not available on website instead of just corresponding through email, they asking you the customer to call them. Even later when you go online to search for option B of the item, the initial option stil in stock on the website.
You send them an email for alternative product. But they still ring you on a weekend at 09.00. Who does that
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17 Jul 2023
Verified review
Website good, delivery service poor
It is easy to find things on the website and check out is smooth, but delivery and tracking is not good. After paying for an express service of 2 days, there were no updates then 5 days later my goods had not arrived and when I called them they said sorry your items are out of stock! I was not impressed.
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24 Jul 2023
Verified review
Poor delivery
I ordered my items before 1pm on a Monday and paid for 2-3 delivery. You would think delivery would come latest by Thursday but it came on Friday afternoon. Making me miss doing my hair on Friday as previously planned. It felt like a scam paying for the 2-3 days delivery and not receiving it in time
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23 Nov 2023
Verified review
Better communication.
I contacted Pak 6 days after ordering by phone, as had no status of my order after confirmation of my order. I ordered 5 of the same item, which said were available. When I rang, I was told they only had 3 in stock. So, better communication is necessary. The sales girl, Sam, was very helpful.
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11 Nov 2023
Verified review
I ordered a product from your company with 2 day delivery charge and was informed after 3 days that it was out of stock. Why did the transaction go through in the first place. Your company is disorganised and poorly managed and I won't be purchasing anything from you again.
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26 Oct 2023
Verified review
The service I received from Paks was fine and they kept me informed about my order. The product I ordered unfortunately, looked nothing like it did on their website. It is poor quality and I am very, very disappointed with it. I will not order from that brand again.
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15 Aug 2023
Verified review
Very poor customer service. Package arrived leaking and and damaged. also the item expired in 2021. I have been in touch to resolve the issue but to date no one has contacted.
Very poor aftersale service very poor quality check. Overall I would not recommend
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19 Jul 2023
Verified review
I feel that the advert is very misleading...it clearly shows TWO 500ml bottles for the price advertised. I made an order for Two items expecting FOUR. I also paid postage so paid £12 for TWO 500ml bottles which I consider to be poor value for money.
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14 Nov 2023
Verified review
Terrible customer service.
Terrible customer service,they keep you on hold for upto 30min at a time and decide to cut the line when cba to talk and when they do pick up ,its very lazy and when they made an error try to do whats convenient for them and not the customer.
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31 May 2023
Verified review
Update website
The order I wanted wasn't in stock, the website showed otherwise. It wasn't until I phoned up on the progress of my order that I found out there was no stock availability. Please check your website on a daily basis and update accordingly.
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4 Dec 2023
Verified review
Package arrived damaged with most products leaking leaving all products damaged .
Pak has not replied to my email with photos to prove the state that the package arrived in
I requested a replacement or refund , but no reply as yet.
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27 Dec 2023
Verified review
Missing item
I had an item missing and I tried contacting their numbers and even emailed them. No response and wasn’t able to get a refund for it so be aware that you might have items missing and you’ll not get your money back.
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25 Jun 2023
Verified review
The item I asked for which I purchase three packets of pre-stretch hair to come on Wednesday which it arrived on Friday do you think that's worth it plus I had to buy two other hair to do my hair in the first in the in the end
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21 Nov 2023
Verified review
Scam. Web store inventory inflated to attract prospective customers seeking product via Google. Customer pays for product then is told “not in stock.” Many other reviews say same thing. Scam, scam, scam.
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21 Oct 2023
Verified review
My order did not arrive. When I tried to track it using the post office tracking info, the tracking number did not exist. It was supposed to arrive on Thursday, it is Saturrday and still not arrived
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6 Jan 2024
Verified review
I was sent the completely wrong hair colour. Took 2 hours to get through to customer service. Returns and refund process is rediculous and ended up costing me 8£ To return. Stil waiting for refund.
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