Pak Cosmetic CentreReviews:
1,214 reviews in the last 12 months13,810 total reviews
Excellent
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Top positive review
27 Mar 2024
Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?
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Top negative review
20 Jun 2023
Verified review
I have tried to email customercare@pakcosmetics.com
Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like.
I have attached pictures.
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Reviews for Pak Cosmetic Centre
24 Nov 2023
Verified review
Still haven’t received my parcel contacted the shop to contact Royal Mail cause they are the only one who could request the parcel back and give me my refund but haven’t heard from them
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23 Nov 2023
Verified review
False advertising and then they don't want to give you your money back. Awful service.
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21 Nov 2023
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Scam. Web store inventory inflated to attract prospective customers seeking product via Google. Customer pays for product then is told “not in stock.” Many other reviews say same thing. Scam, scam, scam.
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20 Nov 2023
Verified review
I am trying to make a return and I am unable to get any reply for the process
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15 Nov 2023
Verified review
Not received the items yet, and no correspondence.
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14 Nov 2023
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Terrible customer service.
Terrible customer service,they keep you on hold for upto 30min at a time and decide to cut the line when cba to talk and when they do pick up ,its very lazy and when they made an error try to do whats convenient for them and not the customer.
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13 Nov 2023
Verified review
Product not as advertised.
No reply to emails
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13 Nov 2023
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11 Nov 2023
Verified review
I ordered a product from your company with 2 day delivery charge and was informed after 3 days that it was out of stock. Why did the transaction go through in the first place. Your company is disorganised and poorly managed and I won't be purchasing anything from you again.
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8 Nov 2023
Verified review
My order was cancelled and no refund after 6 days…
My order was cancelled by Pak stating the reason was that the products are out of stock. I requested a refund 6 days ago, which was acknowledged but have not received it.
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6 Nov 2023
Verified review
I am very disappointed because I paid for the shipment that was supposed to be delivered the next day and I did not receive anything, so I am asking for a refund for the shipment.
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6 Nov 2023
Verified review
My order did not arrive
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1 Nov 2023
Verified review
I was sent the wrong products
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1 Nov 2023
Verified review
Charged £34.99 for items. When arrived price stickers say £24.99. Refused to refund the difference. Disgusting and Trading Standards are taking this up.
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28 Oct 2023
Verified review
Sent product that was well past its expired and usable date, refund offered but not issued yet
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25 Oct 2023
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5 out of 7 of my face cream pots ordered were only 50% full up!
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21 Oct 2023
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My order did not arrive. When I tried to track it using the post office tracking info, the tracking number did not exist. It was supposed to arrive on Thursday, it is Saturrday and still not arrived
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20 Oct 2023
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Pakistan has sent me a totally wrong human hair wigs colour abd style.!!!!!
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19 Oct 2023
Verified review
Items missing from order. I wasn’t charged but when asked if they could deliver the items I was expecting removing the delivery charge as I had spent over £50 already the customer service was very poor. They did not help to resolve the issue or even sound concerned. I was a new customer who spends on average £30 per month on hair products and was planning on making this online store a regular to easy traveling to my closest store but not anymore.
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16 Oct 2023
Verified review
My order hasn’t arrived
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