Pak Cosmetic Centre

Reviews:

Absolutely terrible experience. I spent over £50 and l two of the three items have a best by date of 06/24 and 08/24. This is completely unacceptable as we are in March, 03/24. The third item has a date of 02/25 which is under a year and also the product is of poor quality in the bottle. It looks as though it has already expired. Again completely unacceptable. Also, the packaging the irems came in is ridiculous, literally an old box which was for some sort of skincare product. I contacted their customer service who seems to think that selling products with such ridiculously short shelf life and of poor quality is absolutely fine. I am requesting a full refund.

Didn’t receive it until 5 days later and had to cancel my hair appointment as the hair did not arrive in time

Heard nothing about my order, gave all my details and no communication reason for non delivery

Ordered eyebrow wax strips but was sent acne plasters.

Never received my package. It was stolen

Took my money for item NOT in stock - still not refunded

My hair did not arrive and I also paid and extra fee for it to come next day. I signed up to the trusted shops they recommend to ensure I get money back but have heard nothing back 3 weeks later!

I bought deodorants to help reach free delivery. But I never realised you are charging more than double what the supermarkets are. Won’t use again

I was sent the completely wrong hair colour. Took 2 hours to get through to customer service. Returns and refund process is rediculous and ended up costing me 8£ To return. Stil waiting for refund.

I received my gel that I ordered already opened and used which is ridiculous .absolutely awful customer service

Missing item I had an item missing and I tried contacting their numbers and even emailed them. No response and wasn’t able to get a refund for it so be aware that you might have items missing and you’ll not get your money back.

Product not well sealed and content had all poured into the box and I was only offered 50% refund. Even though there is proof that the content was not available foe me to use. I had no problem with the issues but the customer service was really poor, offering a 50% refund for a product that I cannot use, and this is because of the poor packaging, the serum was not sealed properly.

Let me start by saying I’ve been robbed and blocked, this is a scam, please shop elsewhere. Half my order came with damaged seals causing 2 bottles of hair dye to leak over everything in the package. The seals were broken in the same way and the caps were loose; some of the spilled dye had dried so these were likely damaged before they were packaged. Upon receiving the damaged goods I contacted customer services and was informed I would receive a refund totalling the amount of the two damaged products. This ‘refund’ took over a week to arrive and they decided to only send half. I called to ask them why I’d only received half my refund & was rudely told I definitely saw the email where they said they can only refund 50% when I absolutely did not. (They tactically sent this email after the one suggesting they'll send a full refund so you agree to it - I responded yes to a refund totalling £7.58, nothing else & I would not have said yes if it had clearly read 50% anywhere at all in the email (this email is attached). She then refused to even attempt to listen to me, insisted I was wrong & continually interrupted me. This is some of the WORST customer service & scammy business practices I’ve come across in a while, it’s literally like they would rather you shop elsewhere (which I’d highly recommend you do) I would give 0 stars if I could. Don't buy from here unless you want to receive broken/damaged products & then be refused a full refund and completely blanked by customer services. I would rather yeet my my money into the ocean than deal with this site.

Didn’t get my item

Placed an online order, then a few days later was told it was out of stuck and still have not received a refund

ImAll product delivered to me are all expired product. Please I need it resolved.

Package arrived damaged with most products leaking leaving all products damaged . Pak has not replied to my email with photos to prove the state that the package arrived in I requested a replacement or refund , but no reply as yet.

I received an out of date bottle of apple cider vinegar I’ve tired to email but it’s not clear who to contact regarding this.

Delivery didn't come on time even though I paid for faster delivery.

Never received this parcel and seller will not issue a refund for this transaction.