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Top positive review
27 Mar 2024
Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?
I have tried to email customercare@pakcosmetics.com
Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like.
I have attached pictures.
I like that they stock the wig I love but I do not like that they have cut the wig down, I have placed the midnight blue wig next to my honey blonde one. That is exactly the same, and the hair is less in a huge comparison... I am so upset because they don't have anymore in the midnight blue and this one I want to give it straight back because it looks ridiculous
Delivered to schedule and only company which did both heritage hair products.
Payment system looks a bit old fashioned and initially I was concerned it was a scam site. Could do with updating to look more up to date with increased security features.
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8 Jan 2024
Verified review
Quick delivery. Accurate for most items.
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7 Jan 2024
Verified review
I like that I got to receive my package with everything that I ordered for. I wasn't happy that one of the products had already reached its expiry date. You need to work on your customer care I am a repeat customer and I don't see the appreciation from you guys even if it not a sample product at least write thank you notes or something to make the customer feel appreciated.
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23 Dec 2023
Verified review
Good
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11 Dec 2023
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9 Dec 2023
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9 Dec 2023
Verified review
Good prices, quick delivery
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7 Dec 2023
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6 Dec 2023
Verified review
Products were fine but delivery could've been earlier as I paid for 2-3 days delivery.
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