personalisedglassblocks.co.uk
Reviews:

88 reviews in the last 12 months1,552 total reviews  

4.64
Excellent
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Top positive review

18 Dec 2023
 Verified review
Had purchased a photo pic memorial glass block last year and required a further glass block with a pic of our westie flying through the air on Perranporth beach in Cornwall. Sadly we lost both our Bearded Collie and Westie in 2022 and the glass blocks are a beautiful reminder of them both. Received them few days after ordering them and they are well packaged. The photo quality is excellent.

Top negative review

11 Mar 2024
 Verified review
Positives - the product arrived in good time and the glass block and packaging was nicely presented. Negatives - the image quality inside the glass was really poor and faint (could hardly see in daylight unless against a really dark backdrop and even then not great). This is the critical part of the product so not the standard you would expect. I contacted them via email to try and discuss options and the first response was 'The 3D crystals can seem faint if they are not in the right light. Ideally, they need to be against a dark background with light coming through them.' There was no offer of support or options when clearly i was dissapointed. I found the exchanges with Rachel a tad abrupt and defensive. She asked me to send pictures, but in the end it was too close to Mother's Day to get something else in time. I would encourage people to consider this and the lighting factor before spending the money, the concept is great but I personally feel the reality of the execution isn't.
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Reviews for personalisedglassblocks.co.uk

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21 Jan 2024
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19 Jan 2024
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Disappointing service and very poor attitude

I found the service and attitude of this company very disappointing. I was ordering a block for my grandsons graduation and wanted to add his grade on the block. I paid £8 for next day delivery but I didn’t receive it. After making contact with the company they said there was a delay as they needed to speak to someone to find out about adding the grade, so I didn’t receive my block the next day. I was so disappointed as I wanted to give this to my grandson on his special day. Furthermore when I messaged the company and said I was disappointed with their service and why they didn’t let me know about the delay, I received a very unfriendly response and was told they are cancelling and refunding my order. I was left without a gift for my grandson which really upset me.
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Answer by personalisedglassblocks.co.uk
11 Mar 2024
The request for the text on this item was different from what we normally add to the product so yes we had to query it which meant it couldn't be sent out next day delivery. We were aware that you wanted it next day and when we weren't able to provide it we cancelled an refunded the order.
18 Dec 2023
 Verified review

Glass Block memories

Had purchased a photo pic memorial glass block last year and required a further glass block with a pic of our westie flying through the air on Perranporth beach in Cornwall. Sadly we lost both our Bearded Collie and Westie in 2022 and the glass blocks are a beautiful reminder of them both. Received them few days after ordering them and they are well packaged. The photo quality is excellent.
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17 Dec 2023
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Excellent communication and A* quality

Excellent communication. Very pleased with what I ordered quick delivery too! Can't wait for my husband to open his gift (crystal block 3D image of our dog whom we lost earlier in the year) the quality is fantastic and the likeness is amazing.
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25 Dec 2023
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First time purchase

First time using this company..swift delivery and the crystal with my Son and his dog was beautiful. Ordered a light box which really sets it off...very happy Gerry
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4 Dec 2023
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Excellent service, I was even contacted about my picture before it went into production and the result was better then I could have hoped for .
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26 Dec 2023
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5*

Incredibly quick turnaround, especially as ordered during the busy week before Christmas. Very good quality image. Happy to recommend.
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19 Dec 2023
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Arrived perfect and on time. We'll worth the money. Thankyou. Can't upload image. As it's a Christmas present
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8 Dec 2023
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Very easy to order. Order arrived very well packed and promptly. Would certainly use this company again
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12 Dec 2023
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service and comms are good the product is excellent but could do with a larger font on the engraving
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4 Dec 2023
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The whole experience from ordering to receiving the fantastic product , was first class !
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19 Dec 2023
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Excellent service, including advice on the quality of photos needed and fast turnaround.
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11 Dec 2023
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Can’t await to see my sisters face when she opens her Christmas present 🎄
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21 Dec 2023
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Lovely gift for the in laws. Love it. Delivery was as quick as expected
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25 Dec 2023
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Beautiful gift for a friend. Quick delivery, item as described
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7 Dec 2023
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Very attentive and quick to respond to requests
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16 Dec 2023
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Nice product, quick delivery - well done!
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29 Nov 2023
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The whole process was smooth and easy.
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28 Dec 2023
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Block arrived before Xmas as said but light stand did not as they didn't send so quite disappointed. When I told them they said sorry but you won't receive now as missed last post, still waiting now
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26 Dec 2023
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Poor definition on one person so their head was just floating next to the other person. Ad said that they would contact you if there was a problem with the photo but they just went ahead with it.
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