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Top positive review
12 May 2023
Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
I like the speed/convenience/good marketing/points. I have had 2 cracked cigars on delivery though which isn't necessarily their doing but a point that they may be able to look into and develop a way to help reduce the risk further. (In saying this the packaging is not bad by any means but potentially there's something different that could be done like tubos just for the sending)
'Land's Tobacco' has been on the corner of Cook's Alley for as long as I can remember. I was particularly impressed to be able to switch to online purchases during the Covid lock-downs. Now, if I am too busy to go into town, I can default to their quick delivery service instead.
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4 Mar 2024
Verified review
First time user and it was a Great service! Quick delivery and professional.
The only issue I would say is when my was delivered it was very slightly squashed but still smoked and tasted great. So maybe send them in a ridgid tube maybe to help reduce that.
Thanks again 👍🏼
Report review
17 Mar 2024
Verified review
Great service from Havana House. I like the choice of products, some of which are exclusive to them. The points you receive on purchases are a nice touch. We'll packaged and speedily posted orders caps off the experience.
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