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Top positive review
12 May 2023
Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
Best shop, despite STILL not having a supplier of Marlboro.
The review says it all really. I SO wish they could get a new supplier of Marlboro because, at the moment, I have to buy it in bulk. That means that I'm missing purchasing my regular order here because I can't afford the bulk-buy of Marlboro AND my other tobaccos here!
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17 Mar 2024
Verified review
Great service from Havana House. I like the choice of products, some of which are exclusive to them. The points you receive on purchases are a nice touch. We'll packaged and speedily posted orders caps off the experience.
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7 Mar 2024
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The little shop in Bath is a treasure trove for premium cigar aficionados, so much nicer to choose from a humidor than online. Ailsa who runs it is always welcoming and full of information to help you make the best choice.
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24 Mar 2024
Verified review
Original perterson pipe faulty. Replaced immediately. They cannot be responsible for the quality control of Peter sons, but their approach to customers and satisfaction is second to non.
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14 Mar 2024
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I'm a continuous buyer, much trusted company. Everything from customer service, parcel packaging to arriving to my home is excellent. Highly recommend to new and seasoned smokers to try.
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13 Mar 2024
Verified review
First time i have used your shop & found it very good . The postage is very good & emails kept me up to date . I have recommended it to my friends .
Regards
Ian Gregory
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29 Mar 2024
Verified review
I am really pleased I discovered Havana House! The order process is really straight forward the delivery with DPD is a Great Add. The Products Really Goods
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13 Mar 2024
Verified review
Gift purchase- easy process, full communication about order. Post office only part of service that was unreliable.
Happy to come back, and recommend
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