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Top positive review
26 Dec 2023
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Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience.
I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
Firstly, the tobacco wasn't wrapped well. Some was very dry and we complained. They asked us to send it back. I had to ask for a return envelope. Still hasn't come. Good customer service would have been to send a replacement with a return envelope at the same time so we're not inconvenienced. At the moment we have to wait for the envelope, return it, wait for their explanation and for them to send more out. Really disappointing.
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9 Apr 2024
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31 Jan 2024
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Cigar turned up fairly quick but quality was poor cigar fell apart half way through smoking
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6 Feb 2024
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Post office delivery report not usually correct- sticks on ‘pending’
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12 Nov 2023
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Rang me 2 days before delivery explaining why not dispatched. Fair enough but need by this date. "No problem will send out tomorrow and refund the missing item, I'll send you an email to confirm." No email, no refund and gift was not dispatched till following week and therefore 3days late
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10 Jun 2023
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Was sent a cigar however this did not get delivered to me but to another property, I called the company and spoke to Justin who changed the address and apparently sent a new one as it was a gift for my partners 30th Birthday. His birthday has come and gone and not received anything.
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2 Dec 2023
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Why so little stock so close to Christmas?
This is my favourite tobacco shop. Yet there was so many 'out of stock' items that I could only get the tobacco my wife and son likes - which I could have got anywhere but got here to be loyal!
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9 Jun 2023
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Delivery times
Havana house so far have been good, I receive nice cigars that seem to be stored in good condition however I do find they take a rather long time to shipped orders out. Could be quicker
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29 May 2023
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My order didn’t arrive as swiftly as usual.
Having said that the lovely lady on the phone was very positive.
The access to the contact directly number was difficult to find.
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15 Jan 2024
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Got my first order very wrong, when I complained it was kind of them to say that they fix it by sending the correct order but even the resend had a mistake
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27 Jun 2023
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Usually great but 2 disappointing wrong orders but received email saying future orders would be checked after notifying them.
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3 Jun 2023
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Arrived damaged but too late (daughters wedding, 50’s theme, for photos father son and son in law) of to do anything about it.
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23 Jun 2023
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Delay with this original particular order being processed.
The change of item, at my request, was efficient and effective.
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6 Aug 2023
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Overpriced low quality Chinese humidor. No attention to details on the inside work - rough patches of wood.
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13 Jun 2023
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Slow delivery
Paid extra to get next day royal mail signed for delivery but took 3 days to arrive. Waste of money
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20 May 2023
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Delayed delivery and order was missing one item (but was immediately credited)
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3 Jul 2023
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The description was misleading.
Resulting in purchasing the wrong product
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26 Jun 2023
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Take an age to process the purchase compared with other internet orders.
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19 Dec 2023
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cigar not wrapped properly and was consequently squashed
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