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Top positive review
12 May 2023
Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
Havana house so far have been good, I receive nice cigars that seem to be stored in good condition however I do find they take a rather long time to shipped orders out. Could be quicker
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29 May 2023
Verified review
My order didn’t arrive as swiftly as usual.
Having said that the lovely lady on the phone was very positive.
The access to the contact directly number was difficult to find.
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27 Jun 2023
Verified review
Usually great but 2 disappointing wrong orders but received email saying future orders would be checked after notifying them.
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23 Jun 2023
Verified review
Delay with this original particular order being processed.
The change of item, at my request, was efficient and effective.
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13 Jun 2023
Verified review
Slow delivery
Paid extra to get next day royal mail signed for delivery but took 3 days to arrive. Waste of money
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20 May 2023
Verified review
Delayed delivery and order was missing one item (but was immediately credited)
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26 Jun 2023
Verified review
Take an age to process the purchase compared with other internet orders.
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Imported Reviews
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