havanahouse.co.ukReviews

: 16,173Excellent

4.81

Reviews for havanahouse.co.uk

2,904 verified reviews in the last 12 months

16,173 total reviews
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3 months ago
Cigar after cigar (delivery bear in mind) are of excellent quality and never spoiled/damaged. Packaged well and keep well. The descriptions always live up to to the expectations too. From one Aficionado to another - Thoroughly recommend Havana House
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3 months ago
Still waiting for an item I ordered on 13th April 2022! I've been in touch with Asha (customer service) repeatedly since then; initially I simply pointed out the error (they'd sent kingsize rizlas instead of the regular size I'd ordered and paid for). Worst customer service ever! Asha simply keeps moving the goalposts, and no sign of the rizlas I ordered! I was told to send my invoice via email; then I was told to photograph (?!) the items I received... I seriously don't understand what is wrong with Asha and why she is the only member of staff responsible for customer service, given that she is utterly useless at dealing with customers in a timely and polite manner! Havana House actually made the exact same mistake with my order over a year earlier, but at that time they corrected it by sending out the correct Rizlas within the week. I'm not sure what has gone wrong this time (but clearly Asha is not helping matters)!
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Reviews for havanahouse.co.uk

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(26)
 Verified review
5 days ago
Easy to use website. Fast response and delivery
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12 days ago
Excellent product good prices and fast service
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 Verified review
11 days ago
Always delivers fast, with the highest quality
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1 month ago
Perfect service couldn’t do anything better
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4 days ago 
Great service, great choice, great prices.
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21 days ago
Superb quality and fast delivery service.
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 Verified review
1 month ago
Very helpful and great customer service 👍
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 Verified review
11 days ago
First class service and prompt delivery.
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12 days ago
Arrived on time and in perfect condition
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 Verified review
19 days ago
Great service , prompt and as advertised
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21 days ago
Good service, prompt delivery as always.
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17 days ago 
always on time, good company to buy from
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18 days ago
Good communication and speedy delivery.
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1 month ago
Excellent service prompt secure delivery
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9 days ago
Great selection and delivery is quick
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12 days ago
Very prompt communication and delivery
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1 month ago 
First class service. Quality product.
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1 month ago
Speedy delivery and excellent product
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 Verified review
10 days ago
Very efficient when ordering on line
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 Verified review
1 month ago
Very easy to use could not be better
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