Review summary
Customers consistently praise the very prompt or next-day delivery of their purchases. The complimentary, beautiful, or thoughtful gift wrapping is widely appreciated and often highlighted as a special touch. Many reviewers note the personalized service, such as personal notes or communication from family members, making the experience feel special. Customer service is described as excellent, professional, and going above and beyond expectations. Communication is often called out as clear, proactive, and informative throughout the purchase and delivery process. Several customers mention competitive or fair pricing as a positive aspect of their experience. Packaging is generally appreciated for being secure and attractive. There is a rare criticism of excess packaging.
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Verified
Saturno ducks
I received the items the day after ordering and they were gift wrapped beautifully.I will certainly buy from them again.
Reply from connards.co.uk
Thank you very much indeed for your extremely kind review of us. We do strive to treat all of our customers who order online with the same attention that you would receive in the shop, everyone is looked after as individuals and never as a number. We would be delighted to assist you again and with our best wishes for Christmas & a Happy New Year, Andrew Connard
Verified
Reply from connards.co.uk
Thank you very much indeed for you kind review of us. It is very much appreciated and with all good wishes. Andrew Connard
Verified
Happy across the pond
When you can trust someone to go above and beyond. They sent my lovely purchase in a gift box wrapped with a happy birthday tag. I so appreciate them and can’t wait to travel and perhaps meet them in person. They are wonderful.
Reply from connards.co.uk
Thank you very much indeed for your extremely kind review of us. We do strive to treat all of our customers who order online with the same attention that you would receive in the shop no matter where in the world they are, everyone is looked after as individuals and never as a number. We would be delighted to welcome you to our shop and with our best wishes Andrew Connard
Verified
Excellent service,prompt delivery and lovely gift wrapping.Very pleased and would recommend.
Reply from connards.co.uk
Thank you very much for your very kind review of us, it’s very much appreciated. We always strive to serve all customers with traditional old fashioned service as my Great Grandfather did when he started our shop in 1883 only now through modern methods. With our thanks again and best wishes for the New Year, Andrew Connard
Verified
Sheila Fleet Jewellery
Excellent service with prompt delivery.The gift wrapping is a great touch.Would recommend.
Reply from connards.co.uk
Thank you very much indeed for your extremely kind review of us. We do strive to treat all of our customers who order online with the same attention that you would receive in the shop, everyone is looked after as individuals and never as a number. We would be delighted to assist you again and with our best wishes for the New Year, Andrew Connard
Verified
Always a professional experience particularly when dispatching to Australia.
Reply from connards.co.uk
Thank you very much for your very kind review of us, it’s very much appreciated We always strive to serve all customers, whether you are physically in the shop or the other side of the world, with traditional old fashioned service as my Great Grandfather did when he started our shop in 1883 only now blending these core values with e-commerce. With our thanks again and best wishes, Andrew Connard
Verified
Great products, excellent communication, prompt delivery using tracked method for safety.
Reply from connards.co.uk
Thank you so very much for your kind review of us. We always strive to serve everyone with traditional customer service but through modern methods and we are delighted that you are pleased with our service. With our thanks again and all good wishes for Christmas and a Happy New Year, Andrew Connard
Verified
Exactly as described. I have dealt with them before and received the same efficient and courteous service
Reply from connards.co.uk
Thank you very much for your very kind review of us, it’s very much appreciated and we are always very grateful for our customers who return to us. We always strive to serve all customers with traditional old fashioned service as my Grandfather did when he started our business in 1883 but now through modern methods. With our thanks again and best wishes for Christmas and The New Year, Andrew Connard
Verified
Gold bangle was presented in a lovely gift box with a nice accompanying letter and was very quick delivery excellent
Reply from connards.co.uk
Thank you very much for your very kind review of us, it’s very much appreciated. We always strive to serve all customers with traditional old fashioned service as my Great Grandfather did when he started our shop in 1883 only now through modern methods. With our thanks again and best wishes, Andrew Connard
Verified
Wonderful customer service and great attention to detail. Beautiful jewellery that came gift wrapped. A very personalised service and a very thoughtful approach. Will definitely buy from here again.
Reply from connards.co.uk
Thank you very much for your very kind review of us, it’s very much appreciated. We always strive to serve all customers with traditional old fashioned service as my Great Grandfather did when he started our shop in 1883 only now through modern methods. With our thanks again and best wishes, Andrew Connard
Verified
A superb personal service
Connard's service is a unique experience in the modern era of internet shopping. It was highly personal, accompanied by a most courteous letter from a family member. I will certainly be a return customer and look forward to visiting their splendid shop.
Reply from connards.co.uk
Thank you very much indeed for your extremely kind review of us. We do strive to treat all of our customers who order online with the same attention that you would receive in the shop, everyone is looked after as individuals and never as a number. We would be delighted to welcome you to our shop and with our best wishes Andrew Connard
Verified
Reply from connards.co.uk
Thank you very much for your very kind review of us, it’s very much appreciated and we are always very grateful for our customers who return to us and from so far away. With our thanks again and best wishes, Andrew Connard
Verified
Personal attention and speedy service
Reply from connards.co.uk
Thank you so very much for your very kind review of us. We always strive to serve everyone with traditional customer service but through modern methods and we are delighted that you are pleased with our service. With our thanks again, Andrew Connard
Verified
Top class service
Super fast delivery, beautifully presented with all the contact details provided ( not that they have been needed). Highly recommend- fantastic, remote shopping experience.....at a competitive price.
Reply from connards.co.uk
Thank you very much for your very kind review of us, it’s very much appreciated. We always strive to serve all customers with traditional old fashioned service as my great Grandfather did when he started our shop in 1883 only now through modern methods. With our thanks again and best wishes, Andrew Connard
Verified
gold and pearl bangle
The item is beautiful and arrived in record time. It was well packaged and wrapped. Thank you
Reply from connards.co.uk
Thank you very much indeed for your extremely kind review of us. We do strive to treat all of our customers who order online with the same attention that you would receive in the shop, everyone is looked after as individuals and never as a number. With our thanks again and best wishes Andrew Connard
Verified
Highly recommended
Great communication fast delivery really nicely packaged. Would highly recommend.
Reply from connards.co.uk
Thank you very much for your very kind review of us, it’s very much appreciated. We always strive to serve all customers with traditional old fashioned service as my Great Grandfather did when he started our shop in 1883 only now through modern methods. With our thanks again and best wishes, Andrew Connard
Verified
Great jewellery shop with an interesting history
Very fast delivery and beautifully wrapped. Also appreciated the leaflet explaining the history of the business. Very interesting, and does a great job of making it stand out amongst other jewellery shops.
Reply from connards.co.uk
Thank you very much for your very kind review of us, it’s very much appreciated. We always strive to serve all customers with traditional old fashioned service as my Grandfather did when he started our shop in 1883 only now through modern methods. With our thanks again and best wishes, Andrew Connard
Verified
Superb Customer Service, excellent purchase beautifully gift-wrapped and very fast delivery.
Reply from connards.co.uk
Thank you very much for your very kind review of us, it’s very much appreciated. We always strive to serve all customers with traditional old fashioned service as my Great Grandfather did when he started our shop in 1883 only now through modern methods. With our thanks again and best wishes, Andrew Connard
Verified
Lovely personal letter of thanks enclosed. A nice touch
Reply from connards.co.uk
Thank you so very much for your kind review of us. We always strive to serve everyone with traditional customer service but through modern methods and we are delighted that you are pleased with our service. With our thanks again and all good wishes, Andrew Connard
Verified
A pleasure to deal with
Reply from connards.co.uk
Thank you so very much for your kind review of us. It is greatly appreciated and we are delighted that you are so pleased with our service. With our thanks again and our best wishes for the New Year, Andrew Connard