Alplas LtdReviews:
24 reviews in the last 12 months24 total reviews
Excellent
TrustmarkValid
Top positive review
8 Feb 2024
Verified review
The need to contact the supplier direct re. carriage fees and having to make a separate payment was a little inconvenient.
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Top negative review
10 Feb 2024
Verified review
Still not received the order even though I have paid for a next day delivery
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Reviews for Alplas Ltd
13 Apr 2024
Verified review
Completely satisfied!
My items were exactly as pictured online - delivery was very quick, and it was well packaged. Completely satisfied!
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Answer by Alplas Ltd
15 Apr 2024
Thank you for your wonderful feedback! We are delighted to hear that your delivery was quick and that it was well packaged. If there is anything else we can assist you with, feel free to let us know. We appreciate your support.
15 Apr 2024
Verified review
Excellent service.
I rang about the parts & all went through very smoothly easily.
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Answer by Alplas Ltd
15 Apr 2024
Thank you for your 5 STAR Review. We're delighted to hear that you had an excellent experience with our service. Making the process smooth and easy for our customers is always our goal. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
20 hours ago
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4 days ago
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7 days ago
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9 Apr 2024
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7 Apr 2024
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11 Apr 2024
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27 Feb 2024
Verified review
Very helpful.
Arranged to send a FOC sample before I made a purchase.
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Answer by Alplas Ltd
28 Feb 2024
Thank you for your positive review. Our team are dedicated to ensuring customer satisfaction, and it's fantastic to hear that you appreciated the sample. Please do get in touch if you need any further assistance.
27 Feb 2024
Verified review
Good quality product.
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16 Mar 2024
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Quick service
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1 Mar 2024
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8 Feb 2024
Verified review
Carriage fees
The need to contact the supplier direct re. carriage fees and having to make a separate payment was a little inconvenient.
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Answer by Alplas Ltd
8 Feb 2024
Thank you so much for your review; we value your feedback. We apologise for any inconvenience regarding carriage fees for orders to Northern Ireland. Our deliberate delay in calculating carriage fees is aimed at ensuring the most cost-effective shipping method, although we understand this might be a little frustrating. Please know that we are actively working on streamlining this process, and we appreciate your feedback
26 Feb 2024
Verified review
The products were fantastic and arrived so fast. I am about to order again!
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Answer by Alplas Ltd
27 Feb 2024
Thank you for your positive 5-star review! We are delighted to hear that you had a great experience. We truly appreciate your support and look forward to hearing from you again Mike
17 Feb 2024
Verified review
Quick response and fast delivery - superior product!
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14 Feb 2024
Verified review
5*
Quick efficient service, product as expected.
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Answer by Alplas Ltd
14 Feb 2024
Thank you for taking the time to share your experience with us! We're delighted to hear that you found our service quick and efficient, and that the product met your expectations. We truly appreciate your positive feedback. Should you have any further questions, please feel free to reach out to the team here at Alplas
14 Feb 2024
Verified review
Prompt action on my first order
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Answer by Alplas Ltd
15 Feb 2024
Thank you for the 5-star review! We pride ourselves on excellent service and are delighted to hear you experienced prompt action on your first order. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know. We appreciate your support.
13 Feb 2024
Verified review
very good
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Answer by Alplas Ltd
14 Feb 2024
Thank you for your positive feedback and we are delighted to hear that you had a great experience. We truly appreciate your support!
13 Feb 2024
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10 Feb 2024
Verified review
Still not received the order even though I have paid for a next day delivery
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Answer by Alplas Ltd
12 Feb 2024
Apologies for the inconvenience caused by the misrouting error. Please know that we typically rely on reputable courier services, and such occurrences are not the norm. Unfortunately, this situation was beyond our control and our administration team have diligently updated you regarding the order and issued a full refund. We value your understanding and patience. We appreciate your feedback and sincerely apologise for the disappointment caused.