houseoftents.co.uk

Reviews:

Checked out the House of Tents website for a new marquee. Found a marquee that suited our purpose . Ordered and paid for the marquee following the online format and found the process easy. I subsequently received an e mail from the delivery company providing a delivery date which unfortunately they did not meet because they failed to collect all of the parts from the collection depot. The marquee was finally delivered a few days later. The marquee arrived in 6 cardboard boxes, 3 of which were torn and damaged with the end of one box torn apart. The delivery driver said he struggled with the boxes on his own. The 3 torn boxes all contained metal frame parts which on inspection seem to have survived the ordeal. Won't know about the canvass until it is fully erected. I have purchased from this company before. The marquee is good. Delivery could be improved.

Great customer service from making enquiries before ordering through to chasing deliveries - one item not delivered by the couriers (not house of tents fault) but they chased and sent replacement once they had no update form couriers. The marquee has just been erected and is sturdy and good quality - I went for the thinner material which is more than sufficient for using a few times a year. We like it so much we might keep it up for a few weeks after the planned party so we can arrange a few more get togethers!

I had a few problems with the delivery company, there was a box short and they just said that was all they had, the 4 boxes instead of the 5. I phoned up customer services, it was Michael and Jacob. I name them as I just wanted to say how good they were, very helpful and understanding. They sorted the problem out with the mixing box and the tent went up as it should. A few of the parts were damaged and some missing, but that was sorted out in no time. Very good experience and a great product.

Fantastic service and the product exceeded my expectation in how well constructed packaged and ease of assembly I did it single handed in 1 day. Without doubt the best self assembly product I have purchased in 50 years. Well done to all involved and one big thank you

Easy to order, I had yo phone as only 1 parcel of two were delivered. Good customer service, check snd advised when second package would be delivered. Not put up yet, but poles are very sturdy and the fabric is off good,quality

Packaging could have been done better. Pipes boxes are good and will work to store. However, other materials were stuffed in three boxes for three marquees I ordered, heavily loaded. It cannot be use for storage after 1st use.

The gazebo purchased was easy to build with very easy to follow instructions. The after care services was also very good when we had to replace the gazebo roof cover. Enquiry emails was also quick to respond from yourselves.

Ordered online, but before placing order checked by phone that delivery would be pre Easter, even better it was next day. Perfectly packed and easy to assemble - a top quality product and service to boot - what’s not to like

Fast efficient service, quality product really made well and looks fantastic, all the staff are very polite and know the products. would 100% recommend buying from them and the products

Delivery was quicker than expected and everything neatly packed. No problem with following instructions although took me a couple of hours longer than that stated.

Thanks again House of Tents for another great customer service experience - prompt and helpful and going the extra mile with my spare part request.

The overall process of purchasing the new Gazebo was very easy to follow. Delivery was as discribed and the Gazebo arrived on time.

Very quick delivery have not opened as to date but the packing looks very good so hopefully there will be no problems

Well built greenhouse , the only one thing I would say is that the handle cheapens the greenhouse it’s just plastic

Very efficient service and friendly staff. Arrived on time and needed a spare part and organised for me quickly.

Haven’t put my gazebo up yet as still doing patio but they were so quik delivering it and all looks packed well

Product and delivery good, I am now going to test your spares department to repair an earlier purchase

Very attentive in all areas when looking at best option and responses within 24hrs

The speed of response and level of service provided by Amira was really impressive

Quick delivery and good quality. Assembly instructions a bit confusing.