Review summary
Most customers appreciate the overall comfort and spaciousness of the car, and it is widely praised for offering excellent value for money. Many find the car enjoyable and easy to drive, highlighting smoothness, visibility, and maneuverability. The presence and effectiveness of safety features are also valued by customers. Additionally, the amount of technology and features included garners positive feedback, and some customers note reliability and good engineering in the build quality. Some customers also highlight friendly, helpful staff in customer service and after sales support. However, customers frequently report problems with the infotainment and audio systems, particularly the radio, connectivity, and screen glitches, which can be frustrating even though some software updates have provided relief. Experiences with customer service and after sales support are mixed, with complaints about poor communication and unresolved issues. The build quality receives criticism for poor fitment, materials, and minor defects. A minority mention issues with seat comfort or ergonomics, and some find certain safety alerts or driver assistance functions intrusive or overly sensitive. There are also mentions of engine noise or gear changes affecting the driving experience, as well as frustration with the usability or learning curve of new technology.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsDacia Sandero
(16)
(15)
(35)
(71)
(141)
Verified
I am impressed with the car but not radio
I am impressed with the car itself, the 1.00 litre engine, the room in the car and the overall drive but I am not impressed with the infotainment as a lot of the time the radio doesn't work, the phone doesn't connect and the screen is black. I hope they update the infotainment soon.
Verified
2nd Stepway
1st Stepway, 9 and a 1/2 years and 110K miles, only issue, new front disks at 75K. This gave me the confidence to buy another, MY26 and to push the boat out to Extreme Spec. New model a far superior car in all respects (Quicker, Smoother, Six Speed and more economical 47 to 54mpg. Problems, it has no bonnet rams and the Infotainment screen is a bit glitchy. My wife's Mild Hybrid Duster is in another league but I still prefer my MY26 Stepway great little allrounder.
Verified
Great Car - Poor After-Sales Experience
I rate the new Dacia Sandero highly; it is a great car as I'm sure you have heard. I am however, critical of the after sales service I received at the Dacia Startin Showroom. Shortly after collection of my vehicle, I noticed a small paint defect under the tail light and an issue with it over condensing. Startin refused to fix this under warranty claiming it was damaged I caused it by driving over something which is a complete fabrication with no evidence. In conclusion: great car - shoddy service from Startin which makes the brand look bad.
Reply from Dacia Sandero
Hi Stephen, we’d like to investigate this so if you could kindly call our Customer Services team on 0344 335 1111, our team will help. Thanks. Dacia UK.
Verified
Not everything works every time. Sometimes doors open and close with key, sometimes they don’t. Major problems with radio etc. Again it sometimes comes on but later the same day, it doesn’t. Been to the garage 3/4 times and they are helpful but problems not solved. I was told that of the numerous cars sold since I got mine, that I was the only person who had a problem - that was in a phone call and was not helpful. Also told that intermittent faults difficult to identify. Not happy with the car and fed up contacting the garage so just putting up with it.
Reply from Dacia Sandero
Hi Lesley, thank you for your review and we’re sorry to hear this. If the issue is unresolved, please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.
Verified
I love our Dacia Sandero stepway extreme I drove from Scotland to England 2 days after getting it, it drove really nice and very smooth. Love the rear camera never had one before, I’m glad I made the purchase and love the turbo for a small engine it has a lot of power.
Verified
Good Value For Money Overall!
The vehicle certainly represents good value overall, however the radio on mine is very temperamental, as there's often no audio when starting the engine, which can only be cured by "rebooting" it using the power button & it also suffers from frequent signal "drop-outs" on DAB/FM channels.
In addition, changing gears is not as smooth as some other manufacturers' products, the Dacia's being what I'd describe as rather "notchy".
Verified
Fancy electronics too flaky.
I have to carry a backup sat-nav because the built in sat-nav, which I use a lot, sometimes takes a *very* long time (over an hour on one occasion) to accept a new destination.
The radio has never worked properly, usually requiring a system reset to turn it on. I have been promised a replacement, but it took weeks for the part to be available, then weeks before it could be fitted.
I believe that all sorts of individual driver set-up can be done, but no proper manual is supplied. The car also gives weird messages while driving - "Vigililance monit. to check" is the most frequent, but a reminder to stop for a break after only a few minutes driving is also a bit puzzling.
Despite quite a bit of effort I still haven't been able to link the My Dacia app to the car. Perhaps the dealer will help when the car is in to have the radio replaced.
Reply from Dacia Sandero
Hi Jeff, thank you for your review. Please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.
Verified
Customer Services were supportive and seemed to actually care when I had an issue with my new Sandero Stepway Extreme 2026. Responded within an acceptable timeframe to both phone calls & emails monitoring my interaction with the dealer to resolve the issue.
Verified
Now that the Media Nav Live software has had a major update 3hrs. It's great. Engine good power/acceleration and economical.
Good size inside, feels roomy, very pleasant.
Driver display very clear and customisable.
Has now got all the safety feature.
Very happy now.
Thank
Verified
My wife loves this car its great for town trips easy parking good on fuel and very comfortable to drive, a bit noisy as maybe because the exhaust is just under the passenger front door, but aside from that she’s very happy with the new sandero.
Verified
Sandero - great all-rounder
We've found the Sandero to be just right for us. Our latest purchase was missing two things. The first was the 6th gear, we got so used to it and it was great for the economy. Still good now but not as good. The second is the internet connection. Previously, this connected without having to have a cable - now it is a requirement, but the socket you have to use is at the top of the dash, where you can't rest your phone.
Verified
Extremely disappointed
The radio needs resetting nearly every day, as it says it playing, but it isn't.
On the dashboard, where the speed limit of the current road is displayed, sometimes is greyed out and an exclamation mark next to it. No idea why.
The nearside rear wheel arch lining has been fitted incorrectly, and is virtually touching the inside of the tyre.
The boot lid has not been fitted properly, so there is a gap between the nearside light cluster and the boot lid, but rubs on the offside rear light cluster.
Who thought it was a good idea to partially obscure the manual handbrake with a pointless armrest?
Reply from Dacia Sandero
Hi Mark, thanks for your review. So that we can understand your concerns better, please contact the Customer Services team on 0344 335 1111. Thanks. Dacia UK.
Verified
The media nav is very good however an update foe it as the radio sometimes goes off and I have to restart the nav & even after switching off the vigilance monitor remains on.
The engine seems louder than it should and there is vibration when idling
Verified
My radio on media nav keeps stopping working.othewise car is really good.am just thinking when is radio going off.have had car now for 92 days radio only worked for 20 days.so as i say hopefully will stay on now.when goes off go to dealer then they book it it in for 2weeks later.by which time is back on.one time screenwent totally blank.it needs looking at when not working not 2l weeks later.one girl even stated but the car is driveable when i s
Aid about the 19000 we paid for it.like i say always at back of my mind that it will go off.
R
Reply from Dacia Sandero
Hi Brian, thank you for your review and we’re sorry to hear this. If the issue is unresolved, please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.
Verified
Annoying Quirks.
Inconsistant connection with andriod phone. Either no radio or reconnection required.
The safety system does not like sunglasses. So either switch off during sunny weather or put up with pressing the OK button every five minutes.
The arm rest is a problem when changing gear. Poorly designed.
Gearing is tempremental causing stall at low speeds with stop and start.
Reply from Dacia Sandero
Hi Gary, thank you for your review. We appreciate your feedback and have noted your comments. We do always recommend a test drive prior to purchase so that you can see and understand the features and check that they are suitable to your needs. Dacia UK.
Verified
A bit underwhelming.
Returned to garage 3 times in first fortnight. Problems with error messages appearing on dashboard. Entertainment system kept turning off. Error messages for pollution filters. Error messages for tyre pressures when ok. Onboard computer reprogrammed and problems have eased.
Bought to replace a seven year old model that gave me no problems.
Reply from Dacia Sandero
Hi David, thanks for your review. So that we can understand your concerns better, please contact the Customer Services team on 0344 335 1111. Thanks. Dacia UK
Verified
I love how each new version gets better than the previous. It would be great if the wing mirrors were automatic. It would also be nice to wear my sunglasses without the distraction alert appearing on dashboard.
Verified
We were treated as friends not customers. Nothing was too much trouble and we were kept informed all the way through from ordering to collecting the car. No question was silly to them. Great experience and being older it was made simple and not overwhelming.
Verified
The car was sold to me faulty. Rattling noise, stitching error on front passenger seat plus an issue with the infotainment software.
The rattle turned out to be a missing clip for the tyre pressure sensor wire, could have been missing from the start or could have fallen off. Came to light when the dashboard lit up like a Christmas tree and had to call the RAC out when I'd had the car less than a month. Took a further 2 months to sort it out and the communication with the dealership has been appalling.
Infotainment software updated yesterday so the jury is still out on whether that has worked or not.
Reply from Dacia Sandero
Hi Victoria, thank you for your review and we’re sorry to hear this. If the issue is unresolved, please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.
Verified
A quality customer service, and a quality car.
The sales team that processed my new car were great. The car itself is superb. This is my first Dacia and I’m very impressed with the quality of the car. I cannot fault any part of the buying process and delivery of my car.
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
Dacia Sandero
- www.dacia.co.uk/vehicles/sandero.html
- olivier.boulanger@renault.com.invalid
- Boulogne-Billancourt cedex, FRA
About
Dacia Sandero
This company has linked Trusted Shops profiles.