Review summary
Many customers praise the car for its affordability and the range of features offered, considering it excellent value for money. The comfortable seating, smooth driving experience, and spaciousness are frequently mentioned as major positives. Owners also appreciate the car's reliability, as well as the smoothness, power, and ease of handling on the road. The car's range of features and extras, especially when compared to competitors, is another highlight, and some customers have had positive experiences with attentive customer service staff. However, several negative aspects are reported by customers. Persistent problems with the infotainment system, such as unreliable radio, connectivity issues, and the need for frequent resets, are commonly highlighted. Experiences with customer service are mixed, with dissatisfaction often related to aftersales support and problem resolution. Some owners have encountered recurring technical or build-quality issues. There are also complaints about noise and gear issues, as well as frustration with driver assistance systems due to their sensitivity, intrusiveness, or confusing notifications. Additionally, some customers desire better manuals or find certain features complicated to use.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsDacia Sandero
(11)
(13)
(24)
(55)
(107)
Verified
I love driving my new Sandero Stepway. Delivery could have been better. I was the registered keeper from 31st March, but it was well into May when I was able to take possession of it. The media centre doesn't always work well, and I have to regularly reboot it.
Verified
The car itself is fantastic but the media unit needs work
The car itself is fantastic, comfortable to drive and speedy. The Media Unit has an issue with the DAB radio not working until you soft reboot the unit by holding down the power button. The online forums are full of people with this problem. Dacia is yet to offer a solution.
Verified
It pulls away really well.
It pulls away really well and good use of petrol. I’m still getting used to the automatic brake so not thrilled about it and I prefer locking by hand with wing mirrors coming in so you know it’s locked but again, getting used to it. It’s a lovely little car, zippy, pretty and above all it’s reliable. Love it.
Verified
Too be honest I don’t like much on this one, my previous Sandaro was much better, it had auto handbrake, no keys , heated seat and better controls, this one is very basic, the paint work is very poor , it scratches easily, it has a better sat nav , that’s about all, it drives very well as did my last two, this is my third, I don’t think I will buy another, well not this model.
Reply from Dacia Sandero
Hi Mary, thank you for your review. We appreciate your feedback and have noted your comments. We do always recommend a test drive prior to purchase so that you can see and understand the features and check that they are suitable to your needs. Dacia UK.
Verified
Smooth ride
Car is brilliant in design and mechanical engineering. 1 downside is the infotainment system is not the best or most reliable. The layout/homescreen design is awful & it does not hold or play radio channels & the connection with apple carplay / android auto is intermittent & unreliable
Verified
This is our 4th Sandero, they are good reliable cars and excellent value for money..
This new one however, came with a manufacturing fault. The front wheel tracking was not set properly and the car was pulling to the right.
I was impressed that Dacia UK took a keen interest in this, and their Executive Agent Kay continued to stay in touch, both with me to provide reassurance, and the car dealership to chase up a warranty repair. The car is working fine now and we're very happy with it.
Verified
A step up from my previous Sandero.
I first bought a Sandero in 2016 and when the time came to replace it my main criteria was "why wouldn't I buy another one?" I looked at the competition and concluded there was no reason. I have not been disappointed - after 2000 miles the car has proved perfectly suitable for my needs, economical and the presence of a spare wheel in the boot gives me reassurance that I stand a good chance of getting home under my own steam if a puncture is experienced. Not many cars give you that option these days.
Verified
Few improvements needed
Everyone including me bag their heads when getting into the car , the panel between the front and rear doors is very wide and limits the drivers view and the leg room in rear seats is poor.The car itself is nice but these improvements should be considered
Verified
I did not expect a brand new car to have issues with the audio system, what the speed limit is (sometimes), screen wash jets that don't even reach half way up the windscreen and doesn't seem to "idle" very well. it is going in for a software update tomorrow and a quick check. However, I have had it since the 20th of March and last week, it had it's own media update which appears to have fixed the audio system at least.
Reply from Dacia Sandero
Hi Amanda, thank you for your review and we’re sorry to hear this. If the issue is unresolved, please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.
Verified
This is the second Sandero Stepway I have had. This current one is the 110 bhp model which is a big improvement in power and efficiency. The lane assist can be a bit annoying when it picks up uneven surface on the road.
Verified
Frustrating MediaNav
This is my second Stepway. My first was fantastic, but this one has proved frustrating due to the buggy MediaNav. Sometimes I get sound, sometimes I only get sound from Android Auto, sometimes I get no sound at all, sometimes I lose sound mid journey. All very buggy.
Reply from Dacia Sandero
Hi David, our Multimedia Team would be more than happy to help you and you can call them on 0344 335 1111. Thanks. Dacia UK.
Verified
Mpg is great we are getting over 50mpg.also got great acceleration
Drive is quiet and comfy what more could you ask for
Also the price is inexpensive great value for money 👍👍
Verified
An improvement on my previous Sandero. Third gear is now nippier.
Could do with a couple more inches above my head even with the seat lowered I still have to be careful I don't bang my head.
Verified
Could this be a real bargain ? I think so.
My experience wasn't too good to start with, the on screen displays were very poor to start with and the radio had a mind of its own. All now appears to be fine
Verified
Not as good as previous models
Since picking up the vehicle we have had to return to the dealership once and have spoken to Dacia UK, the vehicle most of the time doesn’t know where it is or when it does, bleeps at you because it thinks your speeding but actually it’s reading a speed limit two roads over, applies driver assist at will regardless of obstacles in the road, gives you speed limits that don’t exist in the UK!! Tells you that you need a break after leaving the house two minutes before! As with the keep control command, and all with out a handbook for a step way, but email from DACIA telling me to look at the instructions for the Spring, think this will be the last which is disappointing as this is our fourth.
Reply from Dacia Sandero
Hi Samantha, thank you for your review and we’re sorry to hear this. If the issue is unresolved, please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.
Verified
Would have been 5 stars but the issue with the radio , that many seem to have had has knocked it down to 4. Thankfully the latest software update appears to have cured it. Other than that very good.
Verified
The DACIA Sandero Expression TCE petrol
Great little car pretty economical and very comfortable to drive but you have to remember to switch off the safety settings all in all a good car.
Verified
HD a few niggles to start with but seam to have been sorted now, it's comfortable to drive, plenty of room, good fuel efficiency and has has plenty of extras.
Verified
Very pleasing!
Software issues at first, hopefully sorted now. Drove 700 miles to Switzerland from English/Welsh border and arrived relaxed and economically.
Verified
It drives smoothly, is a decent size, the smart side has taken some getting used to but if someone likes tech they would love the extras this car has.