Review summary
Customers frequently praise the speed and reliability of product delivery, as well as the helpfulness of customer service representatives. Many also appreciate the high quality and reliability of the products, and some note clear communication and helpful updates regarding their orders. However, there are also concerns regarding inconsistent product quality and occasional faults. Some customers express frustration with unresponsive customer service or poor resolution of issues. Communication can sometimes be lacking, with reports of unanswered queries. Additionally, the return or replacement process is often criticized for delays and unexpected charges.
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Verified
Amazing customer service from Gary and Toby.
Had an issue with the dehumidifier, but they organised a very quick and easy collection.
The new one is working perfectly, and decreasing humidity as expected.
Really happy with the product, problems are never 100% avoidable and Meaco should be proud of their customer support team
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We already have a Meaco Dehumidifier which was bought a number of years ago. This is kept upstairs, it's a must for drying our washing, particularly now winter has arrived. So we invested in this new Arete 2 12 litre version for downstairs to help with the humidity in the kitchen.This is equally efficient and quiet. Love Meaco, comes highly recommended.
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Power lead should be longer
Only find that power cord could be longer as power sockets are not easily accessible.
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Effective but Noisier than claimed
The unit looks good and effective at cooling. It is noisier than advertised when the compressor is on with 67 dB measured at 50cm from the front of the unit. The flexible window seal takes a bit of practice to fit but after a few applications it can be reinstated in 4-5 minutes. I would recommend for its effectiveness but beware it's noisier than advertised!
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Excellent communication throughout. Delivered next day. Dehumidifier is xactly as described.
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Have used Meaco Dehumidifier for several years, great product. Reliable delivery,
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The filters apparently arrived yesterday.
Thankyou.
Eating now changed
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Easy to order, delivered on time and with care.
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The new machines is still making a rattling noise in the air conditioning mode.
The same machine last yes when it is set to 22C the internal machine noise stops and you can barely hear any noise.
However, the new machine still makes a rattling noise at 22 and 23C.
Therefore it would seem that it is faulty and I need a replacement sent out.
Reply from meaco.com
Thank you for your message. We understand your concern and are sorry to hear the issue is persisting. As per our previous reply, could you please send us a short video clearly capturing the rattling noise, along with the unit’s serial number? Also, please confirm whether you still have the original box and packaging.
Once we have this information, we’ll be able to assess the next steps for you promptly.
Verified
The delivery was prompt and efficient. The product itself is of good quality — solid and reliable. Thank you, Meaco, for designing such smart solutions that really make everyday life easier!
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Great customer service
Order arrived broken but customer service sent new one instantly.
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