meaco.com

Reviews:

I ordered the Meaco Sefte 10" Pro Desktop Fan on Saturday 20 June at around 5:30pm. At the time, the website clearly advertised next day delivery for orders placed before 6pm, with no indication that dispatch could be delayed. By Monday afternoon, my order still hadn't been dispatched and I had received no communication about any delays. After contacting Meaco by phone and Instagram and having no indication about delivery times, I cancelled the order.  With temperatures rising, I bought the 8" model from Argos (which does not stock the 10" Pro Desktop) because I needed a fan immediately. After using the 8" fan, I realised it wasn't quite powerful enough for my needs. I even considered ordering the 10" model again, but couldn't justify paying for another while Meaco still hadn't refunded my cancelled order. The website was later updated to say delivery was taking around three days, but by then I'd already cancelled. Had I known the delay was only likely to be an extra day, I would probably have waited. Communication throughout was extremely poor and my refund wasn't received until 15 working days after I cancelled the order. I also asked whether Meaco would consider sending me the carry bag that comes with the desktop fans when bought directly from Meaco (which had been my original intent) as a goodwill gesture, since I now use the fan daily at home and in my classroom and transport it to and from school - which is not easy due to carrying numerous other items. This request was declined. I appreciate the exceptional demand during the heatwave and understand the pressures this placed on the company. However, clearer communication about delivery times and quicker responses would have made a significant difference. I'm pleased my refund has now been processed, but I'm disappointed by the overall experience and the lack of any goodwill gesture to acknowledge the inconvenience.

Appalling customer service – Ignored for months over a faulty AC unit I am writing this review as a last resort because Meaco has completely ignored my attempts to contact them for months. I ordered an air conditioner on 22nd May, which arrived on 23rd May. It was faulty out of the box, and I reported this via email on 24th May, just one day after delivery. Despite complying with every single request they made, I have been entirely ghosted since mid-June. 24 May: Emailed to report the fault (1 day after delivery). 29 May: Chased via phone call. 3 June: Meaco replied asking for troubleshooting/photos. I completed and sent these the same day. 8 & 9 June: Chased via phone call. 14 June: Meaco requested the serial number to process the return. I sent this the same day. This is the last time I heard from them. 30 June: Chased via phone call. 6 July: Chased via email. I have now made four phone calls and sent multiple emails with absolutely no response. It has been a month since I provided the serial number they asked for to process my return. This is incredibly poor service for an expensive appliance. I am now forced to escalate this with my payment provider to get my money back. Buyers beware! If your unit arrives broken, do not expect Meaco to help you.

Amazing customer service from Gary and Toby. Had an issue with the dehumidifier, but they organised a very quick and easy collection. The new one is working perfectly, and decreasing humidity as expected. Really happy with the product, problems are never 100% avoidable and Meaco should be proud of their customer support team

I ordered the Meaco Cirro 12000 BTU Air Conditioner & Heater for £539.99, but Meaco sent me the wrong model without the heating function. I first contacted Meaco on 11 June, but the response was very slow. They have now admitted that the incorrect product was supplied and offered an exchange, but they are unwilling to guarantee proper collection and redelivery to my room of choice, saying this is handled by DPD. This is disappointing because the unit weighs around 28kg, and I live on the first floor with stair access only. As Meaco supplied the wrong product, I believe they should ensure the incorrect unit is collected properly and the replacement is delivered safely to the correct room. Their alternative offer was only a £20 partial refund, which I do not consider reasonable for a product missing the heating function and the inconvenience caused. I hope Meaco will provide a fair resolution: either a proper exchange with suitable collection/delivery arrangements, or a more reasonable partial refund.

We already have a Meaco Dehumidifier which was bought a number of years ago. This is kept upstairs, it's a must for drying our washing, particularly now winter has arrived. So we invested in this new Arete 2 12 litre version for downstairs to help with the humidity in the kitchen.This is equally efficient and quiet. Love Meaco, comes highly recommended.

I placed this order in error I meant to order a different model. I called Meaco and spoke to an employee who advised me that she couldn’t cancel the order and to reflect it at time of delivery. When DPD arrived they refused to take the item back into his van and left it on my door step. I completed the Meaco returns form within 3 days of delivery but I haven’t had any response

I did not receive the product because it was delivered to the wrong address. The courier DPD sent a photo of the delivery of the product, which is not my address. I contacted DPD who said only Meaco can raise a ticket to resolve the dispute. I have contacted Meaco twice and have heard nothing for almost two weeks. I would like to get a refund but the customer service has not responded at all.

I ordered a Meaco fan directly from their website, but the remote control battery was completely missing from the package. I have been emailing their customer support for nearly a month now to get this sorted, but they have completely ignored all my messages. Shocking post-purchase support for a premium brand. Avoid buying directly if you expect any customer service. Order number: S294759

Only find that power cord could be longer as power sockets are not easily accessible.

Excellent communication throughout. Delivered next day. Dehumidifier is xactly as described.

Have used Meaco Dehumidifier for several years, great product. Reliable delivery,