Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Bought simple nuts and bolts which were correct for machine, good quality and arrived promptly
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14 Mar 2024
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The ease of ordering, the quick and efficient delivery.
Better assembling instructions.
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14 Mar 2024
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Good service only thing is oil didnt arrive
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13 Mar 2024
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Speed of despatch . Good website
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23 Feb 2024
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Got my charger
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4 Mar 2024
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Quick
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16 Mar 2024
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9 Mar 2024
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3 Mar 2024
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26 Feb 2024
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21 Feb 2024
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1 Feb 2024
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Wrong cable supplied, asked if they could supply the correct one. No sorry was the answer we can not source one! If they had looked on their own ebay listing there is the exact cable. Just a bit lazy imo. Good comms, good delivery, Item supplied was great but wrong. Shame really but that is my true view of this seller.
Thanks for your reply. I suggest that your supplier has not much idea.
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22 Jan 2024
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You need to let "Mowers on Line" be aware the Fed Ex delivery people (the people who actually deliver) have problems reading delivery instructions. You'd expect delivery people to be able to deliver, but they seem to have problems... :-(
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Answer by mowers-online.co.uk
22 Jan 2024
Hi,
Thank you for taking the time to leave a review. We have relayed your comments back to FedEx who have assured us that they will look into the matter for us. If you have any further issues please contact us on sales@mowers-online.co.uk.
Kind regards
The Mowers Online Team
14 Feb 2024
Verified review
Unfortunately there was engin oil in the mower that spilled over the mower and the box and the mower had to be cleaned before installing it.
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23 Jan 2024
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Product, price and delivery were very good. Online chat service a little slow which lost the fifth star
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23 Jan 2024
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Took nearly Two weeks for them to be delivered. And very expensive for what they are
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