Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Prompt delivery - took me by surprise... no prior indication of delivery date or time. Unfortunate omission.
Driver left mower near garage - fortunately my wife caught site of him walking down the drive; called him back and alerted me.
A useful conversation was then had with your driver who talked me through using the electric mower. Very good product.
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13 Mar 2024
Verified review
The order appeared to be lost. Their softwear failed to take the cash from my account and was found when I chased it as I had no info on delivery.
Delivery was made in the manufacturers packaging which is probably not strong enough to withstand the courier's handling, but there was no damage to the contents
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20 Mar 2024
Verified review
Lack of communication
Once placed order never heard anything for several days, I called them and they said it’d be with me in a couple of days, still nothing then chased again. Finally arrived.
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Answer by mowers-online.co.uk
20 Mar 2024
Hi,
Thank you for you review. Having checked our email records we can see that you received your order confirmation within a few seconds of placing your order however, we did experience a delay of a few days in getting your order to you due to the popularity of the model you ordered and we would like to apologies for that.
Kind regards
The Mowers Online Team
Excellent, the only let down was trying to order online. In the end it took a phone call but my new lawnmower arrived the next day so no complaints and helpful service.
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1 Mar 2024
Verified review
Would have been 5 but it was covered in oil because the delivery driver damaged the box and broke the bottle of oil in the box
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Answer by mowers-online.co.uk
1 Mar 2024
Hi,
Thanks for taking the time to leave a review and we are sorry to hear of the issue you experienced with our carrier, Parcelforce. We have picked this up with them and they are speaking to the driver concerned. In the meantime we have organised for a replacement bottle to be sent to you. Please accept our apologies for any inconvenience caused.
Kind regards
The Mowers Online Team
25 Feb 2024
Verified review
Very helpful and answered all our queries. We are looking forward to using the mower this summer.
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8 Mar 2024
Verified review
Spare Parts
Bought simple nuts and bolts which were correct for machine, good quality and arrived promptly
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