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Top positive review
23 Jul 2023
Verified review
Very pleased with mower, ease of purchasing and speedy delivery by DPD.
This mower was not the cheapest option but I read various reviews from different places and it came out on top. I hope it will prove as reliable as my last small electric mower (Flymo but the same model was no longer available anywhere. Time will tell. That is the problem with reviews isn't it? Performance of things like this and longevity can only be reviewed after say a year and NOT at the point of purchase!!!
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Despite all the lies to the contrary still waiting for the oil to start my lawn mower.
Gave up and went out and purchased SAE30 oil.
Hopeless company to deal with.
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Answer by mowers-online.co.uk
22 Mar 2024
Hi,
We need to point out that we have already sent you two replacement bottles of oil and very strangely both have not been delivered to you. As a result we have raised a complaint with Royal Mail and asked them to investigate.
Kind regards
The Mowers Online Team
17 Mar 2024
Verified review
When you say you will ring back THEN RING BACK.
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Answer by mowers-online.co.uk
17 Mar 2024
Hi,
Thanks for your review. We think it would be useful to mention that you ordered the wrong cable for your mower and when you contacted us we got the details of the mower from you and sent you the correct cable by return.
We are sorry that the team didn;'t manage to contact you to discuss the return of the original cable. Having checked our records I can see that they did attempt to call twice without success but we will ensure that they contact you via email to arrange the return of the original cable.
Kind regards
The Mowers Online Team
21 Feb 2024
Verified review
Prompt delivery of Hayter Electric Mower
Prompt delivery - took me by surprise... no prior indication of delivery date or time. Unfortunate omission.
Driver left mower near garage - fortunately my wife caught site of him walking down the drive; called him back and alerted me.
A useful conversation was then had with your driver who talked me through using the electric mower. Very good product.
Excellent, the only let down was trying to order online. In the end it took a phone call but my new lawnmower arrived the next day so no complaints and helpful service.
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25 Feb 2024
Verified review
Very helpful and answered all our queries. We are looking forward to using the mower this summer.
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8 Mar 2024
Verified review
Spare Parts
Bought simple nuts and bolts which were correct for machine, good quality and arrived promptly
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Imported Reviews
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