mowers-online.co.uk

Reviews:

Item took over 2 weeks to arrive, no response to my numerious emails or any notifications to say it would be delayed.

Slow delivery times of the Mitox component: Ordered on 12/6 and dispatched on a 48 hour delivery on the 21st.

Product was fine but the shipping and delivery were slow (normally they are very good and quick)

The stihl fuel tank cap was supposed to fit my brush cutter, but was too short in the depth.

More than a week elapsed between placing an order and receiving delivery.

Answer emails promptly and be able to chase orders when placed

Poor service the contact with customers needs to improve.

Poor delivery arrangements. Not as promised.

Good webs

I purchased a leaf blower as a surprise for my other half's Christmas present, it wasn't cheap at just under £250. It arrived in its own branded box, my other half opened the door to the delivery guy and that was his Christmas surprise over with, as it was plastered all over the box exactly what it was. I contacted Mowers direct and all I got back was... "Well you didn't calaborate with us to say it was a gift!" Firstly why would I? I've never had any online purchase turn up in its original box, usually the bare minimum is that they come out in a bag, especially over winter in the damp and secondly, it's December, are you supposed to notify every single online purchase that you make that its a gift? Would I buy from these guys again, sadly not as their response to my email was very poor indeed.

Things I didn’t like: 1. Very poor communication. 2. No emails regarding dispatch or delivery 3. No response to emails 4. I had to use PayPal resolution for a refund. 5. I basically had to sort Cobra collecting my mower myself after Mowers Online couldn’t give me a collection date. Things I liked: 1.! When you do speak to staff they were pleasant and friendly. 2. Good website with lots of products and good prices. I ordered a Cobra mower but it turned out to be faulty. It was collected on the first of Sept & returned to Cobra, I asked Mowers Online about a collection date and they couldn’t provide it so I contacted Cobra Direct and they arranged collection for the next day, I had to contact Cobra direct to get info & get PayPal resolution to issue the refund after. I didn’t order a totally different mower from them when this one turned out to be faulty but I think I’ll have seconds thoughts next time simply due to the absolutely poor communication which is a shame.

The delivery was awful, basically I spent a whole day from morning till afternoon waiting for the two hourly update on delivery which never arrived. The next day I received an update and delivery was made at eleven am. The mower was on a horrific pallet which the driver was unable to help me with. It took over an hour to cut away the pallet to be able to manoeuvre the mower onto the ground. The mower came with an instruction manual but sadly the whole experience has put a dampener onto what should have been an exciting event especially as it’s twenty years since it’s predecessor was delivered and been in use. On hindsight I should have chosen white glove delivery which I feel would have been more appropriate for my circumstances.

Eventually placed an order via my computer for 2 items after many failed attempts using my mobile, not off to a good start. Order placed and the following day a parcel arrived, fantastic all is forgiven or so I thought! Opened the parcel and only 1 item received with no mention on the paper work where the other item was. Emailed and two days later no reply so I called. On asking where my part was I was told it’s being sent direct from manufacturer. Basically nearly two weeks later another email that wasn’t replied to, two more phone calls and being told that they would send me emails to keep me posted, which never happened - still no part.

I have written on 2 separate occasions asking for a delivery date from these people and to date I have had no response from them. My order was submitted and paid for 10 days ago and I would like to think that they would have had the courtesy and good business manners to keep their customers appraised of the progress of their order. This purchase is not a small one and you would like to think that as a small family business these people would be going all out to provide great customer service - customers are at the heart of all businesses and as you sow; so shall you reap. You can and should do much better.

Delivery was quick - I’ll give you that, but I’ve had nothing but problems with the mower since I took delivery. Blade won’t engage and engine has problems restarting. Your customer service line is non existent! Every time I’ve tried to phone the line cuts off! yet your website states you’re there to help Monday- Friday, 8.30-5.30pm. I am in contact with you via email but could really do with speaking to someone who can help me fix my problem

Takes an age to arrange delivery as courier does not contact the customer but tells Mowers-online that is has done so. It took 4 weeks & 4 emails to Mower-online before they finally sent out a receipt for my purchase. Would not recommend to anyone.

Ordered a Cobra 700 Chipper but didn’t arrive on stated date as they sent to wrong address. When it finally arrived it was damaged. They agreed to swap it over but still waiting. Nearly 3 weeks now. Had to hire a machine to do the job

do not tell lies about delivery7 to 10 days is not having to chase them for delivery time took the money and had to wait. Normal shopping is pay and take away or deliver the goods and then get payed