mowers-online.co.uk

Reviews:

The delivery was awful, basically I spent a whole day from morning till afternoon waiting for the two hourly update on delivery which never arrived. The next day I received an update and delivery was made at eleven am. The mower was on a horrific pallet which the driver was unable to help me with. It took over an hour to cut away the pallet to be able to manoeuvre the mower onto the ground. The mower came with an instruction manual but sadly the whole experience has put a dampener onto what should have been an exciting event especially as it’s twenty years since it’s predecessor was delivered and been in use. On hindsight I should have chosen white glove delivery which I feel would have been more appropriate for my circumstances.

Eventually placed an order via my computer for 2 items after many failed attempts using my mobile, not off to a good start. Order placed and the following day a parcel arrived, fantastic all is forgiven or so I thought! Opened the parcel and only 1 item received with no mention on the paper work where the other item was. Emailed and two days later no reply so I called. On asking where my part was I was told it’s being sent direct from manufacturer. Basically nearly two weeks later another email that wasn’t replied to, two more phone calls and being told that they would send me emails to keep me posted, which never happened - still no part.

I have written on 2 separate occasions asking for a delivery date from these people and to date I have had no response from them. My order was submitted and paid for 10 days ago and I would like to think that they would have had the courtesy and good business manners to keep their customers appraised of the progress of their order. This purchase is not a small one and you would like to think that as a small family business these people would be going all out to provide great customer service - customers are at the heart of all businesses and as you sow; so shall you reap. You can and should do much better.

Delivery was quick - I’ll give you that, but I’ve had nothing but problems with the mower since I took delivery. Blade won’t engage and engine has problems restarting. Your customer service line is non existent! Every time I’ve tried to phone the line cuts off! yet your website states you’re there to help Monday- Friday, 8.30-5.30pm. I am in contact with you via email but could really do with speaking to someone who can help me fix my problem

Takes an age to arrange delivery as courier does not contact the customer but tells Mowers-online that is has done so. It took 4 weeks & 4 emails to Mower-online before they finally sent out a receipt for my purchase. Would not recommend to anyone.

Ordered a Cobra 700 Chipper but didn’t arrive on stated date as they sent to wrong address. When it finally arrived it was damaged. They agreed to swap it over but still waiting. Nearly 3 weeks now. Had to hire a machine to do the job

do not tell lies about delivery7 to 10 days is not having to chase them for delivery time took the money and had to wait. Normal shopping is pay and take away or deliver the goods and then get payed

I receive a rear grass deflector which didn't fit into my lawnmower, so I emailed them to say the wrong part had been sent and sent photos. I never received a response. Very poor customer service.

Goods arrived damaged, delivery man instructed to take photos as proof as we did, made contact with company, still nothing!! Very poor. Use at your own risk ⚠️

Delay on del times. Phoned them told had been depatched but next day email said will despatched today. Delivery company gave del delivery time and was on time.

Advertise things that are immediately available rather than try to sell (and take payment for) things that aren’t available for at least 3 months hence!!

they don't answer emails and their phones over a 2 day period i tried telephoning them but no answer If you want personal service don't use this firm

Appalling communications. After buying I heard nothing for several days. I emailed, as you have no phone line. The reply was rude and uninformative.

Money was taken at the time of the order, no confirmation email and the parts hasn’t arrived. No response when I email the company.

I was sent incorrect parts and have sent them 2 emails requesting the correct parts or a refund and have had no response.

Item was miss delivered twice Finally arrived after nearly 2 weeks Upon examination next day was found to be damaged

Said stock availability but couldn’t supply but took a week to get to that decision. Did refund next day though

The website said the item was compatible with my mower but when it turned up it did not fit

Keep in better contact when. There is a problem

Didn't reply to my after sales emails.