Review summary
Customers consistently praise the prompt and reliable delivery, noting that orders arrive quickly and as promised. The majority of reviewers highlight the excellent, helpful, and knowledgeable customer support, and many appreciate the quick and easy returns process and post-purchase support. Products are widely regarded as high quality, reliable, and effective, significantly improving user experience and sleep health. Many users also find the products simple and straightforward to use, and some appreciate the good range and availability of products and spares. However, many customers express dissatisfaction with the high prices of both machines and accessories, feeling the costs are excessive or exploitative. Some reviewers experienced issues with automated or email-based customer support systems, and there were occasional difficulties reported with warranty or repair policies. While product availability is generally seen as good, some wish for more options or easier access to certain spares. A few customers also mention problems with mask sizing or a lack of clear instructions.
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How Trusted Shops prevents fake reviewsReviewsResMed UK
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Verified
Easy to order. The new mask is a great improvement on the old version, with improved shape above the nose and thicker and stronger straps.
Verified
Super friendly and helpful customer service, helped me choose the right product which changed my sleeping experience with my CPAP overnight. Could not be happier.
Reply from ResMed UK
Thank you so much for your kind words. We’re thrilled to hear our team helped you find the right product and that it made such a positive difference to your sleep so quickly. That’s wonderful to hear, and we’re so pleased you’re happy with your experience.
Resmed team
Verified
50% more expensive than other models
It was good to be able to buy the product I needed but I still feel the pricing is too high for small, simple products such as the Air Mini. It is still almost 50% above similar travel models (e.g. the M1 Mini Auto Travel CPAP Machine) and I do not see or understand the price 'premium' for your product.
Verified
Numerpus attempts to pay!
It took me numerous attempts to pay online, as I was continually referred back to make a payment!
Verified
The items I order are always in stock and delivered in sturdy packaging and without delay
Verified
Quality, reliability and great customer service
Since first learning I had sleep apnoea, Resmed has supplied my CPAP and APAP equipment and accessories or replacement parts. Over the years they have built a reputation for quality and dedicated customer service. Well done Resmed. Keep doing what you do.
Reply from ResMed UK
Thank you for your lovely feedback! We’re really happy to hear that our products and support have been helpful to you over the years. It means a lot to us.
Resmed team
Verified
Excellent equipment, my sleep apnea is improving with less incidents per night. I ordered replacement items which arrived quickly.
Reply from ResMed UK
Thank you for your kind feedback. We’re so pleased to hear that your therapy is helping reduce the number of incidents each night and that you’re seeing real improvement. It’s also great to know your replacement items arrived quickly.
Resmed team
Verified
Resmed Ready
Resmed are always ready to help without delay which is quite critical with sleep disorders. Prompt delivery is assured an therevis a large list of items to address your personal needs.
Reply from ResMed UK
Thank you for your kind feedback. We’re glad to hear you’ve found our team responsive and supportive, especially when timely help really matters. It’s great to know our delivery and range of products have helped you find what works best for your needs. We truly appreciate you taking the time to share this.
Resmed Team
Verified
Much quicker to dispatch this time than previous orders. And they've signed up to TopCashback too so you get a tiny kickback
Verified
The machine is very easy to use and I’m particularly pleased with the synch to the MyAir app - which gives me daily usage information which is really informative as to how my therapy is going.
Reply from ResMed UK
Thank you for your feedback! We’re glad to hear you find the machine easy to use and that the myAir app is helping you track and understand your therapy progress. It’s great to know it’s been informative for you.
Resmed team
Verified
All good
I ordered a heated tube for my CPAP machine. Arrived in about three days. No problems with any of the service. I could have kicked myself a few days later though after I started to use it! I found the heated tube that I “was sure I had somewhere” in a bag in my wardrobe! Still at £30 odd it won’t break the bank - and I have a spare.
Verified
Comfortable mask…
I like the masks with the memory foam as they are more comfortable to wear just a pity they could not be cheaper
Verified
Good price
After looking on different sites, I found this to be the best price. My order arrived really quick.
Verified
Excellent user experience and super quick delivery well within 48hrs
Verified
Great service every possible item available from masks to cleaning my go to place
Verified
Thank you
I have spoken to staff here on a number of occasions, and they have always shown a very good knowledge of their products. I have also ordered various items from them, and they have always arrived quickly and effectively..... Thank you
Reply from ResMed UK
Thank you for your feedback! We’re glad our team has been helpful and that your orders have arrived promptly.
Resmed team
Verified
Good, and reliable
The Resmed website is easy to use and the goods come quickly. I have them for years for my breathing equipment and am happy to do so.
Verified
Easy ordering and super speedy delivery!
Only issue is with Royal Mails very poor delivery service lately.
Last order was left outside property and not in confirmed safe place.
Blowing around in the storm winds and found in the street by a neighbour!
Not the first time!
Verified
Easy to use no hassile unfortunately I missed the sale by a week
Verified
I have always found your staff to be very helpful and knowledgeable
