ResMed UK
Reviews:

2,812 total reviews   

4.58

Excellent

2,812 reviews since Aug 28, 2020

5
77 %
4
14 %
3
4 %
2
1 %
1
4 %
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Review summary

Customers praise the quick and reliable delivery of their orders, as well as the excellent, helpful, and knowledgeable customer service. Many are very satisfied with the quality, reliability, and effectiveness of the products, often reporting positive impacts on their sleep and well-being. The website is easy to navigate, ordering is straightforward, and the equipment is user-friendly. There is also appreciation for the availability of accessories and parts, and the returns and refunds process is generally described as quick and easy. Some customers mention challenges with automated customer service systems or response times. Others feel that products and accessories are expensive, with limited alternatives or discounts available. There are occasional comments about complicated compatibility or sizing, and some would like a broader selection of accessories or easier access to specific items or spares.

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ReviewsResMed UK

(21)
(6)
(19)
(71)
(391)
Community member 
4 Reviews
 Verified

Numerpus attempts to pay!

It took me numerous attempts to pay online, as I was continually referred back to make a payment!
Community member 
3 Reviews
 Verified
The items I order are always in stock and delivered in sturdy packaging and without delay
Community member 
3 Reviews
 Verified

Quality, reliability and great customer service

Since first learning I had sleep apnoea, Resmed has supplied my CPAP and APAP equipment and accessories or replacement parts. Over the years they have built a reputation for quality and dedicated customer service. Well done Resmed. Keep doing what you do.

Reply from ResMed UK

Thank you for your lovely feedback! We’re really happy to hear that our products and support have been helpful to you over the years. It means a lot to us. Resmed team
Community member 
1 Reviews
 Verified
Excellent equipment, my sleep apnea is improving with less incidents per night. I ordered replacement items which arrived quickly.

Reply from ResMed UK

Thank you for your kind feedback. We’re so pleased to hear that your therapy is helping reduce the number of incidents each night and that you’re seeing real improvement. It’s also great to know your replacement items arrived quickly. Resmed team
C B
Carline B.
4 Reviews
 Verified

Resmed Ready

Resmed are always ready to help without delay which is quite critical with sleep disorders. Prompt delivery is assured an therevis a large list of items to address your personal needs.

Reply from ResMed UK

Thank you for your kind feedback. We’re glad to hear you’ve found our team responsive and supportive, especially when timely help really matters. It’s great to know our delivery and range of products have helped you find what works best for your needs. We truly appreciate you taking the time to share this. Resmed Team
Community member 
2 Reviews
 Verified
Much quicker to dispatch this time than previous orders. And they've signed up to TopCashback too so you get a tiny kickback
Community member 
1 Reviews
 Verified
The machine is very easy to use and I’m particularly pleased with the synch to the MyAir app - which gives me daily usage information which is really informative as to how my therapy is going.

Reply from ResMed UK

Thank you for your feedback! We’re glad to hear you find the machine easy to use and that the myAir app is helping you track and understand your therapy progress. It’s great to know it’s been informative for you. Resmed team
Community member 
18 Reviews
 Verified

Comfortable mask…

I like the masks with the memory foam as they are more comfortable to wear just a pity they could not be cheaper
Community member 
1 Reviews
 Verified

Good price

After looking on different sites, I found this to be the best price. My order arrived really quick.
Private profile 
2 Reviews
 Verified
Excellent user experience and super quick delivery well within 48hrs
Community member 
5 Reviews
 Verified
Great service every possible item available from masks to cleaning my go to place
Community member 
1 Reviews
 Verified

Thank you

I have spoken to staff here on a number of occasions, and they have always shown a very good knowledge of their products. I have also ordered various items from them, and they have always arrived quickly and effectively..... Thank you

Reply from ResMed UK

Thank you for your feedback! We’re glad our team has been helpful and that your orders have arrived promptly. Resmed team
Community member 
2 Reviews
 Verified

Good, and reliable

The Resmed website is easy to use and the goods come quickly. I have them for years for my breathing equipment and am happy to do so.
Community member 
1 Reviews
 Verified
Easy ordering and super speedy delivery! Only issue is with Royal Mails very poor delivery service lately. Last order was left outside property and not in confirmed safe place. Blowing around in the storm winds and found in the street by a neighbour! Not the first time!
Community member 
2 Reviews
 Verified
Easy to use no hassile unfortunately I missed the sale by a week
Community member 
2 Reviews
 Verified
I have always found your staff to be very helpful and knowledgeable
Community member 
3 Reviews
 Verified
Your products are great, as are the sales and returns services. You make having sleep apnea tolerable!

Reply from ResMed UK

Thank you so much for your lovely feedback. We’re delighted to hear that both our products and our sales and returns service have made a positive difference for you. Making sleep apnoea more manageable is exactly what we aim to do. Resmed team
Community member 
18 Reviews
 Verified

Fast delivery

Quality of products ease of ordering and fast delivery
Community member 
1 Reviews
 Verified
Resmed was able to supply a full face mask similar to the one i had to start with
Community member 
2 Reviews
 Verified
The Royal Mail played football with box as it was burst and thankfully nothing was broken or missing .

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We help hundreds of millions of people sleep better, breathe better, and live longer, happier, and higher-quality lives well away from a hospital. Everything we do at ResMed – the medical devices we ...

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