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Top positive review
8 Nov 2023
Verified review
Lovely hair wrap products that I’ve used for many years in colour Butterscotch. However, I’ve changed my hair colour and cannot for the life of me find the correct colour which is a mid auburn brown. I’ve had 7 sent to me and none suit me. So all been sent back at rather a high cost to me. I didn’t realise that I could do an exchange and it wouldn’t have cost me as it doesn’t state this on the shipping note. I’ve dealt with a lovely lady called Pat who has been super helpful. What would be helpful would be colour swatches if requested. They could be charged for and then maybe deducted if a product is purchased. As I’ve not resolved my perfect colour I’m actually going to go to the concession in Selfridges to source what I need. But as I said, lovely after service and care from Pat. I love these products as they make my hair super stylish very quickly when I’ve not time to fancy pancy about.
The order shipped in a timely manner and the product was perfect. Love my new hair!
My low rating is due to the fact that in the website, prices on products don't specify if they include VAT. In customer care you say all prices include VAT if otherwise stated, so I assume prices INCLUDED VAT. Apparently they don't since I had to pay VAT on customs.
I have sent an email reporting this issue and got unresponded.
Also, in your website you can read that people with chronic illnesses like alopecia don't have to pay VAT. Sent an email asking how could I apply to this situation because I have alopecia since 7 years old (I'm 45). No answer as well.
Communication with the customer should be a priority and it wasn't.
It might be nice if you could tell a customer that they had previously ordered a particular wig and had returned it as not suitable or send them a list of previous orders
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Answer by hothair.co.uk
24 May 2023
If you contact our customer service team they will be happy to provide you with this information. The customer service email address is miranda@daxbourne.com
17 Nov 2023
Verified review
I felt a different person when I tried the beautiful fringe that I bought from your company. Fits perfectly and gives volume to my hair. Couldn't be better.
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15 Sept 2023
Verified review
Excellent product
I haven’t been able to find a matching hairpiece for my silver grey hair till now but this one is perfect, and it’s great quality. I’m delighted with it
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30 Nov 2023
Verified review
Great customer service - the colour wasn’t quite right but I was able to send it back without a problem! Also excellent quality! Highly recommend
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2 Jul 2023
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Hair piece
Ordering fine, product fine.
Delivery dreadful, you need to rethink your courier, that is why I have given 4 star as opposed to the 5 star
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12 Nov 2023
Verified review
Payments and refunds.
The company only takes payment when shipment takes place then are very prompt processing refunds on returned wigs
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22 Jul 2023
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Styles good, wish they did white as a colour, my hair is white, not grey, silver or pearl, but I go for best match, the two-tone look.
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30 May 2023
Verified review
Arrived quicker than expected, I am very pleased, but only 4 stars instead of 5 as the colour chart isn’t accurate.
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7 Jun 2023
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Great choice of wigs, the wait of 14 days is a little long but I understand some have to come from america
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24 May 2023
Verified review
very pleased havent had a wig that is longer since my Alopecia, pleased with it thankyou xx
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18 May 2023
Verified review
I always order my hair pieces from hot hair, really easy website to use, delivery excellent
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26 Sept 2023
Verified review
Quality hair pieces, great value for money would be again and definitely recommend.
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14 Dec 2023
Verified review
Easy to purchase. Not a long wait to arrive
Well packaged, and item as expected.
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21 May 2023
Verified review
Good choice or hairpieces, Very realistic and good colours, excellent service
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21 Oct 2023
Verified review
I have shopped over the years, and can recommend the quality and service.
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2 Sept 2023
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Colour matches my hair & easy to use. Looks great really pleased with it
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8 Nov 2023
Verified review
Product details as stated on web site keep stocking petite ranges please
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