Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
8 Nov 2023
Verified review
Lovely hair wrap products that I’ve used for many years in colour Butterscotch. However, I’ve changed my hair colour and cannot for the life of me find the correct colour which is a mid auburn brown. I’ve had 7 sent to me and none suit me. So all been sent back at rather a high cost to me. I didn’t realise that I could do an exchange and it wouldn’t have cost me as it doesn’t state this on the shipping note. I’ve dealt with a lovely lady called Pat who has been super helpful. What would be helpful would be colour swatches if requested. They could be charged for and then maybe deducted if a product is purchased. As I’ve not resolved my perfect colour I’m actually going to go to the concession in Selfridges to source what I need. But as I said, lovely after service and care from Pat. I love these products as they make my hair super stylish very quickly when I’ve not time to fancy pancy about.
The order shipped in a timely manner and the product was perfect. Love my new hair!
My low rating is due to the fact that in the website, prices on products don't specify if they include VAT. In customer care you say all prices include VAT if otherwise stated, so I assume prices INCLUDED VAT. Apparently they don't since I had to pay VAT on customs.
I have sent an email reporting this issue and got unresponded.
Also, in your website you can read that people with chronic illnesses like alopecia don't have to pay VAT. Sent an email asking how could I apply to this situation because I have alopecia since 7 years old (I'm 45). No answer as well.
Communication with the customer should be a priority and it wasn't.
I felt a different person when I tried the beautiful fringe that I bought from your company. Fits perfectly and gives volume to my hair. Couldn't be better.
Report review
15 Sept 2023
Verified review
Excellent product
I haven’t been able to find a matching hairpiece for my silver grey hair till now but this one is perfect, and it’s great quality. I’m delighted with it
Report review
30 Nov 2023
Verified review
Great customer service - the colour wasn’t quite right but I was able to send it back without a problem! Also excellent quality! Highly recommend
Report review
12 Nov 2023
Verified review
Payments and refunds.
The company only takes payment when shipment takes place then are very prompt processing refunds on returned wigs
Report review
22 Jul 2023
Verified review
Styles good, wish they did white as a colour, my hair is white, not grey, silver or pearl, but I go for best match, the two-tone look.
Report review
7 Jun 2023
Verified review
Great choice of wigs, the wait of 14 days is a little long but I understand some have to come from america
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.