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Top positive review
8 Nov 2023
Verified review
Lovely hair wrap products that I’ve used for many years in colour Butterscotch. However, I’ve changed my hair colour and cannot for the life of me find the correct colour which is a mid auburn brown. I’ve had 7 sent to me and none suit me. So all been sent back at rather a high cost to me. I didn’t realise that I could do an exchange and it wouldn’t have cost me as it doesn’t state this on the shipping note. I’ve dealt with a lovely lady called Pat who has been super helpful. What would be helpful would be colour swatches if requested. They could be charged for and then maybe deducted if a product is purchased. As I’ve not resolved my perfect colour I’m actually going to go to the concession in Selfridges to source what I need. But as I said, lovely after service and care from Pat. I love these products as they make my hair super stylish very quickly when I’ve not time to fancy pancy about.
The order shipped in a timely manner and the product was perfect. Love my new hair!
My low rating is due to the fact that in the website, prices on products don't specify if they include VAT. In customer care you say all prices include VAT if otherwise stated, so I assume prices INCLUDED VAT. Apparently they don't since I had to pay VAT on customs.
I have sent an email reporting this issue and got unresponded.
Also, in your website you can read that people with chronic illnesses like alopecia don't have to pay VAT. Sent an email asking how could I apply to this situation because I have alopecia since 7 years old (I'm 45). No answer as well.
Communication with the customer should be a priority and it wasn't.
The item I ordered was returned to hothair undelivered at the beginning of November 2023. I have made 5 phone calls and 1 email requesting a full refund. No one has been able to resolve the issue in customer service. My email has gone unanswered for a week After 3 months I am still waiting for a refund . I would not recommend this company.
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Answer by hothair.co.uk
21 Feb 2024
We are very sorry for the delay with our customer services. We understand that the item was not delivered and also not returned to us. We have now refunded the item for you.
27 Jan 2024
Verified review
Very happy with all purchases I’ve made from hothair. Miranda is always very helpful, never had a problem with the service they provide. The only thing that’s a little bit of a pain is their procedure for claiming the vat back after receiving your purchase whereas most other retailers remove the vat before purchase. There’s never been an issue with doing it this way just don’t forget to put the claim in.
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24 Jan 2024
Verified review
Perfect colour match
Fast delivery and really pleased with my purchase. Ponytail hairpiece easy to fix on my very fine hair. Looks fantastic, really professional. Good quality and would recommend this hair piece.
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21 Jan 2024
Verified review
Good quality hair pieces
Good quality hair pieces , have shopped here for years!
As described,
Fast delivery
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25 Jan 2024
Verified review
You can talk to the office and the staff are lovejy
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2 Jan 2024
Verified review
Great service, good prices & great choice
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13 Jan 2024
Verified review
Nice product and fast good service.
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18 Jan 2024
Verified review
Free post beat other companies!
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12 Jan 2024
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5 Jan 2024
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8 Nov 2023
Verified review
Beautiful stylish hairdo in seconds
Lovely hair wrap products that I’ve used for many years in colour Butterscotch. However, I’ve changed my hair colour and cannot for the life of me find the correct colour which is a mid auburn brown. I’ve had 7 sent to me and none suit me. So all been sent back at rather a high cost to me. I didn’t realise that I could do an exchange and it wouldn’t have cost me as it doesn’t state this on the shipping note. I’ve dealt with a lovely lady called Pat who has been super helpful. What would be helpful would be colour swatches if requested. They could be charged for and then maybe deducted if a product is purchased. As I’ve not resolved my perfect colour I’m actually going to go to the concession in Selfridges to source what I need. But as I said, lovely after service and care from Pat. I love these products as they make my hair super stylish very quickly when I’ve not time to fancy pancy about.
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16 Jun 2023
Verified review
Genuine quality wig sellers. Recommended.
Possibly one of the only genuine wig shops online. I was a bit nervous as have been victim of cons which have sadly been supported by PayPal so have lost money. I know these are sold in Selfridges in London so worth a try. The wig that arrived was the one I ordered and was beautiful quality. The colour wasn’t quite right for me so I phoned their helpline, spoke to a lovely helpful lady , chose a different colour, returned it using their provided label ( I paid the postage which wasn’t unreasonable). Just waiting for the replacement to arrive. I wear a wig for medical reasons, not fashion and am relieved to find a reliable and trustworthy seller.
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