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stonerefurb.co.uk
Reviews:

305 reviews in the last 12 months800 total reviews  

4.82
Excellent
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Top positive review

4 Sept 2023
 Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.

Top negative review

12 Sept 2023
 Verified review
Stone refurb are all to happy to take your money, but as to their so-called tech support it would appear nearly non existent. No follow up calls even when they say they will call. After buying an 'A' rated pc from them, it died four days later. Not good enough for what was meant to be a basically new pc. When it came back it was minus a power cable (more expense). I wouldn't recommend them to anybody
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Reviews for stonerefurb.co.uk

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27 Apr 2024
 Verified review
Good product, delivered quickly. Small issue solved very quickly and missing item immediately ordered and received within a couple of days. Very happy so far with service and product. Thank you
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Answer by stonerefurb.co.uk
29 Apr 2024
Hi Christine, Thank you for your positive feedback! We're delighted to hear that you're pleased with both the product and our service. Resolving issues promptly and ensuring a smooth experience for our customers is always our goal. If you have any further questions or need assistance in the future, feel free to reach out. Thank you for choosing us
11 days ago
 Verified review

Wouldn't hesitate to use again, very impressed

Had a small hardware issue (not their fault) which they instantly answered. Very clean for a second-user laptop, looked brand new and smelt lovely :-) Amazing value,
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Answer by stonerefurb.co.uk
10 days ago
Hi Phil, Thank you for taking the time to leave us such a positive review! We're thrilled to hear that we were able to assist you promptly with the hardware issue you encountered. Ensuring our customers receive top-notch support is always our priority. It's fantastic to know that you're pleased with the condition of your second-user laptop. We take pride in offering high-quality refurbished products that look and perform like new, and it's rewarding to hear that we hit the mark. Your satisfaction means a lot to us, and we're grateful for your kind words. If you ever need assistance in the future or have any questions, please feel free to reach out. We're here to help! Thanks again for choosing Stone Refurb. We truly appreciate your support.
10 days ago
 Verified review
desktop computer arrived on time in great condition It was easy to set up runs very well very happy thanks
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Answer by stonerefurb.co.uk
4 days ago
Hi George, we're delighted to hear that your desktop computer arrived promptly and in excellent condition! Making setup a breeze and ensuring smooth performance is always our goal. Thank you for choosing us and for sharing your positive experience. If you ever need any further assistance or have questions, feel free to reach out. Happy computing!
RB
Robin B.
St Andrews
13 days ago
 Verified review
Excellent piece of kit with all functions working. Well done.
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Answer by stonerefurb.co.uk
11 days ago
Hi, Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you are satisfied with your recent purchase and that the device is meeting your expectations. At Stonerefurb, we are committed to providing high-quality products and excellent customer service, so it's always rewarding to receive such positive feedback from our valued customers like yourself. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help! Once again, thank you for choosing Stonerefurb. We truly appreciate your business and hope to serve you again soon.
13 days ago
 Verified review
very fast response time, thanks
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Answer by stonerefurb.co.uk
13 days ago
Hi, Thank you for your positive feedback! We're thrilled to hear that you were satisfied with our response time. Providing excellent service is always our priority, and we're glad we could assist you promptly. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thanks again for choosing us!
26 Apr 2024
 Verified review
Quick response to enquiries
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Answer by stonerefurb.co.uk
26 Apr 2024
Hi Pauline, Thank you so much for your kind words! We're delighted to hear that you found our responses to your enquiries prompt. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
26 Apr 2024
 Verified review
Great Service and Product
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Answer by stonerefurb.co.uk
26 Apr 2024
Hi, Thank you for your kind words! We're thrilled to hear that you had a great experience with both our service and product. If you ever need anything else, don't hesitate to reach out!
24 Apr 2024
 Verified review
Very prompt delivery
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Answer by stonerefurb.co.uk
26 Apr 2024
Hi Jodie, We're delighted to hear that you were pleased with our prompt delivery! Thank you for taking the time to share your positive experience. If you need anything else in the future, feel free to reach out.
9 days ago
 Verified review
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10 days ago
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11 days ago
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13 days ago
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13 days ago
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16 Apr 2024
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12 Mar 2024
 Verified review
I've bought a couple of laptops from Stone and they have both been good. This one was a Grade C but was in good condition - just some nasty scuffs to the shell, purely cosmetic. I don't think that I'd buy a new computer again.
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Answer by stonerefurb.co.uk
15 Mar 2024
Hi Hugh, Thank you for your continued support and for taking the time to leave us a positive review! We're thrilled to hear that you've had good experiences with the laptops you've purchased from us. It's great to know that your Grade C laptop met your expectations and was in good condition, despite some cosmetic scuffs to the shell. We take pride in offering quality refurbished products that provide excellent value for our customers. We truly appreciate your trust in our products and services. If you ever need assistance or have any questions in the future, please feel free to reach out to us. We're here to help. Thank you again for choosing Stone Refurb, and we look forward to serving you in the future!
24 Mar 2024
 Verified review

Arrived swiftly and well packaged.

Arrived within 48 hours, really well packaged, was up and running in no time. It's probably my fault but I installed Linux and then a slight problem caused by secure boot.
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Answer by stonerefurb.co.uk
25 Mar 2024
Hi David, Thank you for taking the time to share your feedback. We're delighted to hear that your order arrived promptly and was well-packaged, facilitating a smooth setup process. We're sorry to hear about the slight issue you encountered with the secure boot after installing Linux. While we strive for a seamless experience, we understand that unexpected challenges can arise. Rest assured, we're here to assist you in resolving any further issues you may encounter. If you require any assistance or have any questions regarding your setup, please don't hesitate to reach out to us directly. We're committed to ensuring your satisfaction and are more than happy to help. Thank you once again for your valuable feedback and for choosing our products.
20 Mar 2024
 Verified review

Very good to deal with.

Customer service by phone was very helpful, and shipping was convenient. Condition of refurbished iMac 21.5 was excellent. Setting up was easy.
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Answer by stonerefurb.co.uk
22 Mar 2024
Hi John, Thank you for your positive feedback! We're delighted to hear that our customer service team was able to assist you effectively and that you found our shipping process convenient. It's great to know that you're satisfied with the condition of the refurbished iMac 21.5 and that setting it up was a breeze. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We appreciate your support and hope you enjoy using your iMac!
10 Apr 2024
 Verified review
Very pleased with the service that Stone Refurb offers and would recommend the company. Has saved our charity a significant amount of money.
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Answer by stonerefurb.co.uk
10 Apr 2024
Hi Kate, Thank you so much for your kind words! We're thrilled to hear that you're pleased with our service and that we've been able to assist your charity in saving money. Your recommendation means a lot to us. If you ever need anything else or have further questions, please don't hesitate to reach out. We're always here to help. Thanks again for choosing Stone Refurb!
4 Apr 2024
 Verified review

Quick delivery

Nice and quick getting the computer. Had it up and working in under half an hour. Seems decent enough for what I wanted as well so far.
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Answer by stonerefurb.co.uk
5 Apr 2024
Hi Anthony, Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a smooth experience receiving and setting up your new computer. It's fantastic to know that it's meeting your expectations so far. If you ever have any questions or need further assistance with your computer or anything else, please feel free to reach out. We're always here to help. Thanks again for choosing us. We truly appreciate your support!
14 Mar 2024
 Verified review
Liked: The product arrived in excellent condition and was easy to set up. Pricing is competitive and the postage fast and free.
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Answer by stonerefurb.co.uk
15 Mar 2024
Hi Jonathan, We're delighted to hear that you had a great experience with our product and services! Thank you so much for taking the time to share your feedback. Ensuring that our customers receive their orders promptly and in excellent condition is a top priority for us, and we're thrilled to know that your product arrived in perfect condition and was easy to set up. We're also pleased to hear that you found our pricing competitive and appreciated our fast and free postage. Your satisfaction is incredibly important to us, and we're grateful for your kind words. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help. Thanks once again for choosing us!