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stonerefurb.co.uk
Reviews:

305 reviews in the last 12 months800 total reviews  

4.82
Excellent
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Top positive review

4 Sept 2023
 Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.

Top negative review

12 Sept 2023
 Verified review
Stone refurb are all to happy to take your money, but as to their so-called tech support it would appear nearly non existent. No follow up calls even when they say they will call. After buying an 'A' rated pc from them, it died four days later. Not good enough for what was meant to be a basically new pc. When it came back it was minus a power cable (more expense). I wouldn't recommend them to anybody
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Reviews for stonerefurb.co.uk

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7 Jun 2023
 Verified review
the chap i dealt with was called Steven very helpful knowledgeable ,told me what i needed to know and my computer works very well, would defiantly use stone refurb again
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Answer by stonerefurb.co.uk
16 Jun 2023
Brilliant news there George! We hope to help you again in future and appreciate you taking the time to write this lovely review.
3 Nov 2023
 Verified review
Everything I had from stonereferb works how it should please pice of mind because of the years guarantee only ever had one problem but the sorted it out straight away
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Answer by stonerefurb.co.uk
10 Nov 2023
Hi Kevin, thank you for taking the time to write us a review and for those 5 Stars. We're so happy we could help get you the deal you were looking for and peace of mind; knowing you're in safe hands and where you stand with our Warranty Policy. 🤝
17 Oct 2023
 Verified review
Really pleased with the quality of the laptop I purchased. This is the second purchase from Stone refurb, and I would always come back if I require further goods!
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Answer by stonerefurb.co.uk
10 Nov 2023
This is brilliant to hear Kirsty, we're so happy with how pleased you are with your new laptop. We appreciate this glowing review and look forward to helping you again in the future with further purchases. Take care and all the best!
29 Sept 2023
 Verified review
I have used this company several times. Service, quality and value for money, exemplary. Have recommended them to most of my friends. No adverse comments to make.
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Answer by stonerefurb.co.uk
9 Nov 2023
Such high praise indeed there John, thank you so much for this excellent 5 Star review and recommendation! We really appreciate your feedback and we're delighted to hear your experience has been so positive every time, as a returning customer we always want to help get you a great deal on some affordable tech! 🤝😊
31 Jul 2023
 Verified review
Great service and a super fast computer with no wifi, only a plug for a wired connection. Perfect for my needs and exactly what I wanted to reduce EMF exposure.
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Answer by stonerefurb.co.uk
1 Aug 2023
Thank you for this lovely 5 Star review Rebecca, we're so happy to hear you found a super fast option that suits your needs perfectly.😊
5 Dec 2023
 Verified review
My computer arrived well within the second day. Immaculate condition, indistinguishable from new. Great price, great quality and great service. Thank you.,
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Answer by stonerefurb.co.uk
19 Dec 2023
Well, 6 out of 6 sounds good to us! We can't do better than that, we're ecstatic we could tick all your boxes and get you just what you were looking for. Thanks for this lovely 5 Star review Roger. We hope you enjoy your new computer. 😊🤝
25 Jul 2023
 Verified review
Really fast delivery and well packaged. As advertised the case has a few scratches nothing major. Clean quick and a fair battery. Very happy with my laptop
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Answer by stonerefurb.co.uk
26 Jul 2023
It's great to hear you had such a speedy service Adrian and everything was as described. We're happy you're happy! :) Thanks for this insightful review and 5 Stars.
9 Dec 2023
 Verified review
Everything was very professional and polished, from ordering to the packaging the product arrived in. The quality of the product was exactly as described.
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Answer by stonerefurb.co.uk
19 Dec 2023
We're delighted to hear you've had such a streamlined customer journey, from start to finish Gregg! Thank you so much for this wonderful review and 5 Stars! We look forward to helping supply you with quality refurbished tech again in the future. Take care and Merry Christmas!
15 Sept 2023
 Verified review
Excellent assistance by various staff of the Customer Service regarding my enquiries regarding the computers of interest, cost and subsequence deliveries.
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Answer by stonerefurb.co.uk
8 Nov 2023
Hi John, that's so kind of you to say. We always try our best to help our customers and advise them promptly. Thank you so much for taking the time to write us this lovely 5 Star review! 😊
14 Aug 2023
 Verified review
Laptop arrived promptly in great condition, clean, in full working order. The battery life is fantastic despite this being a used laptop. Fully recommend.
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Answer by stonerefurb.co.uk
4 Sept 2023
Great to hear Mateusz, it sounds like wins all round! Thanks for your review and 5 lovely Stars there. :)
8 Jun 2023
 Verified review
I recently placed my second order with Stone Refurb and similar to the first a few weeks back, the whole ordering and receipt of the items was excellent.
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Answer by stonerefurb.co.uk
16 Jun 2023
Fantastic John! We're happy to have been of assistance to you for a second time and delighted to hear how streamlined the whole process was for you. Thanks so much for writing a 5 Star review for us.
10 Oct 2023
 Verified review
I found it difficult to set up the system because there is no instruction manual for the computer. It was difficult to turn on the WiFi nmduring setup
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Answer by stonerefurb.co.uk
10 Nov 2023
Hi Jarmin, we're so sorry to hear you had difficulty setting up your new computer. You can always contact us for help and advice, we're happy to help. Please contact our Support Team if you haven't already done so, on: 01785 786783 or email them directly at support@stonegroup.co.uk and they will be more than happy to assist you.
6 Dec 2023
 Verified review
Great value and service - Equipment is great condition and setup brilliantly. Postage was excellent and packaged well. 5 Stars will be using again :)
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Answer by stonerefurb.co.uk
19 Dec 2023
We're delighted to hear you got a great value for money deal and it arrived well packaged and in great condition. We're always happy to help! Thanks so much for the review and 5 Stars, Stuart! We look forward to serving you again in the future.
30 Jun 2023
 Verified review
Quality product, good price, quick (enough, not next day or anything) delivery, will definitely come back!! Need a gaming laptop for my daughter next
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Answer by stonerefurb.co.uk
13 Jul 2023
We're delighted to hear you got a great deal and it arrived in a timely fashion. Thanks so much for the review and 5 Stars, Sam! We hope to help you again soon, here's a link to all our current gaming units, in the mean time: https://www.stonerefurb.co.uk/desktops/refurbished-gaming-pcs If you need any further assistance just get in touch with us at support@stonerefurb.co.uk :)
16 Dec 2023
 Verified review

As good as new

Fast, tracked delivery. Excellent packaging. To quality product in as new refurbished condition. Very happy with my new iPad 6th generation thanks.
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Answer by stonerefurb.co.uk
19 Dec 2023
Hi Andrew, thank you for taking the time to write us a review and for those 5 Stars. We're so glad to hear you found a great deal on an iPad that suited your needs, and that it arrived in good time and well packaged! 🎉
25 Jul 2023
 Verified review
The range of products gave plenty of opportunity to find what I needed and the descriptions were extremely helpful. Good value for money. Thank you
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Answer by stonerefurb.co.uk
26 Jul 2023
Thank you so much for this amazing 5 Star review Brian. We really appreciate your feedback and we're delighted to hear your experience was so streamlined.
24 Nov 2023
 Verified review
Bought a refurbished Dell laptop, very pleased with the condition. I ordered memory and OS upgrades to prolong usable life, very easy process.
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Answer by stonerefurb.co.uk
1 Dec 2023
It's wonderful to hear that your customer experience was so smooth and positive, from start to finish! We hope you enjoy your new Dell laptop and appreciate your review and those 5 Stars, Keith.
5 Oct 2023
 Verified review

Sturdy HP

The HP laptop started up well and I trust it will be great to use. I haven't used the laptop fully yet but I give the five stars in good faith.
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Answer by stonerefurb.co.uk
10 Nov 2023
Hi Priti, that's very kind of you to say and we are happy to help! Thanks for taking the time to write a review and award us 5 lovely Stars!
14 Aug 2023
 Verified review

Why buy new?

Good choice with plenty options to meet individual requirements. Doubt if I will buy a new pc/laptop again when so much cheaper to replace.
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Answer by stonerefurb.co.uk
15 Aug 2023
It's great to hear you found what you were looking for in our range of price friendly tech. We completely agree, why buy new? When you can get yourself a great deal and help us look after the environment. That's why we will continue our commitment to be Zero to Landfill and to be single use plastic free. Through small changes from carefully designing our packaging to supporting local communities and working together to reduce our carbon footprint, we can take big steps to Making a Digital Difference and reducing waste. Thanks so much for the review and 5 Stars Peter!
4 Nov 2023
 Verified review

Recommended

Decent prices, good customer services, excellent item. However their discounts eg for 60+ DONT work on iPads and it doesn’t explain why.
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Answer by stonerefurb.co.uk
10 Nov 2023
Hi Martin, it's good to know we're getting things right. Thanks for taking the time to write us this excellent review and for those 5 lovely Stars! Please kindly note, that if you click here for the seniors discount: https://www.stonerefurb.co.uk/offers/seniors-discount It states in the Terms and Conditions: "Discount codes cannot be redeemed against Apple iPads." This is simply because no discount codes can be used in conjunction with our iPads or iPhones as they are already heavily discounted and very competitively priced.