Review summary
Customers frequently praise the fast and prompt delivery of their orders, often receiving their products sooner than expected. Most are highly satisfied with the condition of refurbished products, with many noting that items appear nearly new or even better than described. The excellent value for the price is consistently highlighted, as customers appreciate both the affordability and quality of the items. Customer service is widely regarded as outstanding, with helpful and responsive staff who resolve issues quickly and effectively. The secure and protective packaging is also appreciated, ensuring items arrive in good condition. Additionally, reviewers find the ordering process straightforward and easy, contributing to a smooth and hassle-free buying experience. Support after purchase, including handling of returns, replacements, and technical queries, is generally fast, effective, and reassuring. Customers are largely pleased that the products received match or exceed the descriptions and grading provided on the website.
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Verified
Really nice laptop, looks new.
Would be better for a slightly different design box for the packaging, as I buy the units, work on them, then send to clients using the original packaging - except the issue is the cardboard packaging is held together with really strong glue and is difficult to reuse when sending onwards.
Reply from Stone Refurb
Hi Dave, Thank you for your feedback! We’re glad to hear you’re happy with the laptop.
We really appreciate your note about the packaging—your suggestion is very helpful, and we’ll take it into consideration to make future packaging more user-friendly.
Verified
Excellent
"Fantastic service throughout. Very easy to deal with, the laptop was exactly as described, and the quality exceeded my expectations. Highly recommended!"
Reply from Stone Refurb
Hi Darren, Thank you so much for your fantastic feedback!
We're really pleased to hear that you found our service easy to deal with and that the laptop exceeded your expectations. We always aim to provide products that are accurately described and offer great value.
We truly appreciate your recommendation and thank you for choosing Stone. We hope to help you again in the future!
Verified
Great shopping experience!
Very easy to order, easy to purchase the right extras to go with the laptop, very fast safe delivery very very good packaging and items all easy to set up and as described. Great prices, great service!
Reply from Stone Refurb
Hi Cara, Thank you so much for your wonderful 5-star review! 😊
We’re really pleased to hear that you found the ordering process easy, the delivery fast and secure, and everything arrived well packaged and as described. It’s great to know you’re happy with both the product and service.
We really appreciate your support and hope to see you again soon!
Verified
I liked the friendliness and he looked for the best recon laptop for my use and then the discount I got for being an Oap. I chose a free delivery instead of paying extra. The laptop took a week to arrive but it works great.
Reply from Stone Refurb
Hi Maureen, Thank you for your thoughtful review! We’re really pleased to hear you appreciated the friendly service and that we were able to help you find the right refurbished laptop for your needs, along with the OAP discount.
We also appreciate your patience with the delivery time when choosing the free shipping option, and we’re glad to hear the laptop is working great for you. Enjoy your new device, and thank you again for your support!
Verified
Perfect!
I'd put off upgrading from W10. Now, I have a much more powerful refurbished PC with W11 preinstalled. A smart move on my part, and a great service.from Stone. I went for an all-in-one for some extra tidiness. All good for me at home.
Reply from Stone Refurb
Hi Paul, Thank you so much for your great 5-star review — we really appreciate you taking the time to share it!
We’re really pleased to hear your upgrade to Windows 11 and your new refurbished all-in-one PC have worked out so well for you. It’s great to know everything is running smoothly and helping keep your home setup nice and tidy.
Thanks again for choosing Stone — we hope you continue to enjoy your new system!
Verified
Prompt service, PC well packed and good value. OS up to date and basically ran straight from the box. PC case in immaculate condition.. Very Happy with purchase.
Reply from Stone Refurb
Hi Alexander, thank you for your excellent feedback. We’re delighted to hear that you were happy with the prompt service, secure packaging, and value of your purchase.
It’s great to know that the PC arrived in immaculate condition, with the operating system up to date and ready to use straight out of the box. We really appreciate your support and are pleased that the machine met your expectations.
Thank you again for your purchase and for taking the time to leave a review.
Verified
Excellent quality Lenovo laptop
Great quality and item delivered very quickly. Perfectly matches the description, if anything I'd say it's better!
This is the second laptop we have purchased from Stone, very satisfied with both and would not hesitate to buy again.
Reply from Stone Refurb
Hi Richard, Thank you so much for your fantastic review!
We’re delighted to hear that you’re happy with the quality of the laptop and the fast delivery. It’s especially great to know this is your second purchase from us and that both experiences have been positive.
We really appreciate your continued support and look forward to helping you again in the future!
Verified
I was really pleased when my Mac Pro laptop arrived, it fell under the C grade, but is in great condition, and very good value, no
Reply from Stone Refurb
Hi Renato, Thank you so much for your 5-star review!
We're delighted to hear that you're pleased with your Mac Pro laptop. It's great to know that the C-grade condition exceeded your expectations and that you found it to be excellent value for money.
We really appreciate you taking the time to share your experience, and we hope you enjoy using your laptop for years to come!
Thanks again for choosing us.
Verified
Would be nice to have a note of where to put the hdmi cable. I had to report to using copilot to figure out it had to go into the graphics card. A hdmi cable thrown in would have been a nice addition but not essential as I had one anyway but many people wouldn't have a spare. Other than that, a good solid build.
Reply from Stone Refurb
Hi Scott, Thank you for your detailed feedback!
We really appreciate your suggestion about including guidance for the HDMI connection — it’s a great point, and we’ll pass it along to improve the setup instructions.
We’re glad to hear that, aside from this, you’re happy with the solid build quality. Your input helps us make our products even better!
Verified
Fantastic experience shopping with Stone Refurb and it won't be the last..
Laptop in fantastic condition, better than expected
Reply from Stone Refurb
Hi Simon, Thank you so much for your fantastic 5-star review!
We're thrilled to hear that you had such a great experience shopping with Stone Refurb and that the laptop exceeded your expectations. It's always wonderful to know our customers are happy with both the quality of their device and the service they received.
We really appreciate your kind words and look forward to welcoming you back again in the future. Enjoy your laptop!
Verified
Ordering was easy. Got a great laptop for not much, perfect for what I need it for. Came really quickly, was in incredible condition, packaged well.
Highly recommend
Verified
Laptop is working perfectly no issues whatsoever. Arrived within the time limit and was a marvellous experience dealing with stone refurb thanx
Reply from Stone Refurb
Hi Derek, Thank you for your lovely review!
We’re really pleased to hear your laptop is working perfectly, arrived on time, and that you had a great experience with Stone Refurb.
We really appreciate your support and hope to see you again in the future.
Verified
Chose my laptop. Lenovo ThinkPad
Chose my laptop, ordered it and it was delivered promptly, in good condition and easily set up. Working well ,no problems. All at a reasonable price . What's not to like ?
Would definitely recommend.
Reply from Stone Refurb
Hi Martin, Thank you so much for your fantastic 5-star review! We're delighted to hear that you found the perfect laptop and that everything from ordering to delivery and setup went smoothly. It's great to know you're happy with both the quality and value. We really appreciate your recommendation and hope you continue enjoying your new laptop!
Verified
Very professional and after technical issue following download (my stupidity) of dubious application, service was excellent.
Wholeheartedly recommended!
Reply from Stone Refurb
Hi Bill, Thank you very much for your 5-star review.
We’re really pleased to hear you were happy with our service and support in resolving the technical issue. We appreciate your kind recommendation and are glad everything is now working as it should.
Verified
Missing motherboard socketry
Both times I have bought a machine from you I have checked the specification before buying to ensure that they could meet my needs. In each case they turned out to be OEM versions of the motherboard concerned with had some slots (memory in one case, NVME in the other) missing their physical sockets. In both cases I have managed an adequate workaround.
Verified
Customer care is fast
After it arrived I had to call customer service about something but they were helpful and quick, and all issues were resolved
Reply from Stone Refurb
Hi Joel,
Thank you for your feedback. We’re pleased to hear that our customer service team was able to help you quickly and resolve the issue you experienced.
Providing helpful and efficient support is very important to us, and we’re glad we could assist you. We appreciate your patience and thank you for choosing us.
Verified
All good quick delivery very pleased cant ask for more the laptop in good condition thanks for a smooth transaction.
Reply from Stone Refurb
Hi Anton, thank you for your great feedback. We’re delighted to hear that you were pleased with the quick delivery and the condition of your laptop.
It’s fantastic to know that everything went smoothly and that you were happy with your purchase. We really appreciate your support and thank you for taking the time to leave a review.
Verified
The machine was amazing value and almost pristine. The delivery was fast and the whole process of selection and purchasing felt very honest and easy. Will definitely use this service again!
Reply from Stone Refurb
Hi Tim, Thank you so much for your 5-star review — we really appreciate your kind words!
We’re delighted to hear that you were happy with the value, condition, and fast delivery, and that the whole process felt smooth and honest. That’s exactly the experience we aim to provide.
We look forward to welcoming you back again in the future!
Verified
Fantastic company that offers good quality hardware at reasonable prices. We utilise them when we require onsite laptops or other hardware quickly, where refurbished is our preference. The kit always comes ready to go and we have not had any of it fail on us. We have had great experiences with their hardware support as and when required, and will continue to purchase equipment from them in the future.
Reply from Stone Refurb
Hi James, Thank you so much for your detailed and positive feedback! We’re delighted to hear that our hardware and support have consistently met your needs, and that our refurbished products have proven reliable for your onsite requirements.
It’s great to know that our service and quality make a difference, and we truly appreciate your continued trust and support. We look forward to providing you with more equipment in the future!
Verified
First Class.
This is the 2nd laptop that I have purchased from Stone Refurb and again both the product and service are 1st class.
Reply from Stone Refurb
Hi Richard, thank you for your continued support and for choosing Stone Refurb for your second laptop purchase.
We’re delighted to hear that you have once again been pleased with both the product and our service. It’s fantastic to know that we have consistently met your expectations.
We really appreciate your loyalty and kind feedback, and we look forward to helping you again in the future.
Thank you for your continued custom.