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stonerefurb.co.uk
Reviews:

312 reviews in the last 12 months787 total reviews  

4.82
Excellent
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Top positive review

4 Sept 2023
 Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.

Top negative review

12 Sept 2023
 Verified review
Stone refurb are all to happy to take your money, but as to their so-called tech support it would appear nearly non existent. No follow up calls even when they say they will call. After buying an 'A' rated pc from them, it died four days later. Not good enough for what was meant to be a basically new pc. When it came back it was minus a power cable (more expense). I wouldn't recommend them to anybody
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Reviews for stonerefurb.co.uk

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6 Mar 2024
 Verified review

Great service

Product as described (in fact the rating is very generous), works fine and delivered in time. Absolutely nothing to complain about!
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Answer by stonerefurb.co.uk
15 Mar 2024
Hi Chris, Thank you for taking the time to leave us such a positive review! We're delighted to hear that the product you received met your expectations and was delivered on time. We strive to accurately describe our products, and we're glad to hear that they match your expectations. Your satisfaction is our top priority, and we're pleased to know that everything went smoothly with your order. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to help. Thank you again for choosing Stonerefurb, and we hope to serve you again soon!
14 Mar 2024
 Verified review
Liked: The product arrived in excellent condition and was easy to set up. Pricing is competitive and the postage fast and free.
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Answer by stonerefurb.co.uk
15 Mar 2024
Hi Jonathan, We're delighted to hear that you had a great experience with our product and services! Thank you so much for taking the time to share your feedback. Ensuring that our customers receive their orders promptly and in excellent condition is a top priority for us, and we're thrilled to know that your product arrived in perfect condition and was easy to set up. We're also pleased to hear that you found our pricing competitive and appreciated our fast and free postage. Your satisfaction is incredibly important to us, and we're grateful for your kind words. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help. Thanks once again for choosing us!
1 Mar 2024
 Verified review
Bought a desktop a couple of years ago still no problems. Just bought a laptop good price and excellent condition.
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Answer by stonerefurb.co.uk
15 Mar 2024
Hi Roger, Thank you for your continued support and for taking the time to leave us a positive review! We're thrilled to hear that you've had a great experience with our products over the years. It's fantastic to hear that both your desktop and recently purchased laptop have met your expectations in terms of price and condition. Providing reliable and high-quality products to our customers is our top priority, and we're glad we could deliver on that promise. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thank you again for choosing Stobe Refurb. We truly appreciate your loyalty, and we look forward to serving you again in the future!
27 Feb 2024
 Verified review

Well priced and as described

Well priced, renewed Ipad, in excellent condition, well packaged fast delivery
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Answer by stonerefurb.co.uk
15 Mar 2024
Hi Iain, Thank you very much for taking the time to leave us such a positive review! We're thrilled to hear that you are satisfied with your renewed iPad purchase from us. Ensuring that our products are well-priced, in excellent condition, and packaged securely for fast delivery is our top priority, and we're delighted that we could meet your expectations in these areas. Your feedback is greatly appreciated and serves as motivation for us to continue providing excellent products and services to all our customers. If you ever have any questions or need assistance in the future, please feel free to reach out to us. We're always here to help. Thank you again for choosing Stone Refurb. We look forward to serving you again in the future!
23 Feb 2024
 Verified review
Very good value very quick and efficient service throughly recommended
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Answer by stonerefurb.co.uk
15 Mar 2024
Hi Dev, Thank you so much for recommending us and for your positive review! We're delighted to hear that you found our service to be quick, efficient, and good value. At Stone Refurb, we take great pride in providing fast and reliable service to our customers, and we're thrilled that we could meet your expectations. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything in the future or have any questions, please feel free to reach out to us. Once again, thank you for choosing. We look forward to serving you again soon!
27 Feb 2024
 Verified review
Excellent value and machines are very good quality
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Answer by stonerefurb.co.uk
15 Mar 2024
Hi Michael, Thank you so much for your positive feedback! We're delighted to hear that you found our products to be of excellent value and quality. Providing high-quality machines at affordable prices is something we strive for, and we're thrilled that we could meet your expectations. Your satisfaction is our priority, and we're committed to delivering products that meet your needs and exceed your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Once again, thank you for choosing Stone Refurb. We truly appreciate your support, and we look forward to serving you again in the future!
22 Feb 2024
 Verified review

Great little pc.

Excellent service and delivery
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Robert, Thank you for the fantastic feedback! We're delighted to hear that you were pleased with our service and delivery. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your support!
12 Mar 2024
 Verified review
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Answer by stonerefurb.co.uk
22 Mar 2024
Hi Gillian, Thank you so much for your positive feedback! We're delighted to hear that you had a great experience with us. If you ever need anything else, feel free to reach out. We're here to help.
7 Mar 2024
 Verified review
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2 Mar 2024
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22 Feb 2024
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22 Feb 2024
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1 Feb 2024
 Verified review

Excellent service yet again.

This the 2nd computer I have purchased from Stone refurb, excellent quality laptop supplied and that was a grade C laptop so some minor scuffs but nothing to moan about. The one thing I would say is the box it came in was open as no security tape had been used and you could see inside the box, but everything that should have been there, was. I would recommend Stone Refurb to anyone.
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Darren, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're satisfied with the quality of the laptop you purchased from Stone Refurb, even with it being a grade C unit. Ensuring that our products meet our customers' expectations is always our top priority. We appreciate your feedback regarding the packaging, and we'll definitely take that into consideration to improve our processes in the future. Thank you for recommending Stone Refurb to others. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help. Thanks again for choosing Stone Refurb.
31 Jan 2024
 Verified review

Always has stock of what is displayed and excellent service

Always has the stock of the items ordered and they're generally delivered next day at no extra cost. If you have any issues with the products that have been delivered, they'll pick them back up and repair them and send them back again over a matter of days.
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Ryan, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you've had a positive experience with our stock availability, prompt delivery service, and hassle-free returns process. Ensuring that our customers have access to the items they need when they need them is a top priority for us, and we're delighted to hear that our next-day delivery service has met your expectations. Additionally, it's great to hear that our returns and repair process has been efficient and convenient for you. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thanks again for your support and for choosing us.
9 Feb 2024
 Verified review

They genuinely care

Really helpful when I had a problem and resolved it quick and easy . Thanks to Mariane who was so helpful from choosing what to buy through to technical issues.
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Emma, Thank you so much for taking the time to leave us such a fantastic 5-star review! We're thrilled to hear that we were able to assist you promptly and efficiently when you encountered an issue. Mariane will be delighted to hear that her assistance was appreciated from helping you choose the right product to resolving any technical issues you encountered along the way. Providing excellent customer service is something we strive for, and it's always rewarding to hear when we've succeeded. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help! Thanks again for choosing Stone refurb. We truly appreciate your support
24 Jan 2024
 Verified review
The keyboard arrived promptly I found it difficult to work out where the small stick should go and the picture directions were not very helpful
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Joan, Thank you for taking the time to leave us a review. We appreciate your feedback and apologise for any difficulty you experienced with our product. We're sorry to hear that you found it challenging to determine the placement of the small stick and that the picture directions were not as helpful as expected. Your comments are valuable to us, and we will take them into consideration to improve our product instructions for future customers. If you need any further assistance or have any questions, please don't hesitate to reach out to us. We're here to help! Thank you for choosing our product.
19 Jan 2024
 Verified review

Good value / Good range / Good experience

Price was good value; computer provided was in perfect condition and operates as it should. Shipping of unit was fast, easy and without issue.
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Ben, Thank you for taking the time to leave us a review. We're thrilled to hear that you found the price to be good value and that the computer provided was in perfect condition and operating as expected. Ensuring that our customers receive high-quality products at competitive prices is one of our top priorities, and we're delighted that we could meet your expectations in this regard. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help! Thanks again for choosing us.
8 Feb 2024
 Verified review
Easy selection of the right unit for a fist time customer + fast and secure delivery! Can't think of anything that can be improved.
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Frederick, Thank you so much for leaving us such a wonderful 5-star review! We're delighted to hear that you found the process of selecting the right unit easy, especially as a first-time customer. Ensuring a smooth and hassle-free experience for all our customers is a top priority for us. We're also pleased to hear that you were satisfied with the fast and secure delivery of your order. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thanks again for choosing Stonerefurb. We truly appreciate your support!
13 Feb 2024
 Verified review

Excellent Refurb

Great piece of kit at a great price. Arrived promptly and is working well
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Susan, Thank you so much for your glowing 5-star review! We're thrilled to hear that you're delighted with your recent purchase and that it's living up to your expectations. Providing high-quality products at competitive prices and ensuring prompt delivery are top priorities for us, and we're pleased to hear that we've met your needs. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help. Thanks again for your kind words and for choosing Ston Refurb. We appreciate your support!
24 Jan 2024
 Verified review
Prompt delivery and “as new” iPad received exceeding all expectations.
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Ian, Thank you so much for your glowing 5-star review! We're thrilled to hear that you were impressed with our prompt delivery and that the iPad you received exceeded all your expectations, appearing "as new." Ensuring timely delivery and providing high-quality products are top priorities for us, and we're delighted that we could surpass your expectations. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help! Thanks again for choosing us.