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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk
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26 May 2023
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26 May 2023
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Great company to deal with. Fast communication. Excellent choice of products. Easy return.
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26 May 2023
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26 May 2023
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fantastic service as usual!
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26 May 2023
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25 May 2023
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As ordered and on time
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25 May 2023
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Pleasant and seamless transaction, recommended
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25 May 2023
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Great stock of products. Efficient delivery. Great returns.
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25 May 2023
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The bag is too long and too narrow for the poles
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Answer by Alpinetrek.co.uk
9 Jan 2024
Thank you for the review. Our apologies that the item you received does not meet your expectations. Please contact us at Alpinetrek.co.uk/contact/ Bergfreunde.eu/contact/ so we can find a solution for you. Best regards, Alpinetrek.co.uk
24 May 2023
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Great customer service
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24 May 2023
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I didn't get a sign up voucher. Confirmation email just kept sending me back to the website without giving me the code
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback! We're
sorry that your experiences with our shop didn't
meet your expectations.
Please contact us at Alpinetrek.co.uk/contact/
Bergfreunde.eu/contact/, so we can offer you a
satisfactory solution.
Best regards, Alpinetrek.co.uk
24 May 2023
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23 May 2023
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Great product at a good discount, promptly delivered
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23 May 2023
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Website easy to use. Prices competive. Excellent products.
Easy to order and great price with welcome discount code, many thanks
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22 May 2023
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Really rate this company - they stayed in touch with me right up to delivery of my walking/hiking boots.... As usual with Inov8 I went up .5 in size and they fit perfectly.Good product, good company - I'm happy
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22 May 2023
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22 May 2023
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Always quick and prompt reply’s to any issues. Fantastic choice of goods and always packaged perfectly.
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