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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk
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4 Jun 2023
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Very friendly and interactive. Good sizing guides and reviews
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4 Jun 2023
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4 Jun 2023
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Simple to navigate and easy to order
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3 Jun 2023
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Great service
Turned up on time and really good quality clothes and well packaged, will definitely shop there again
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3 Jun 2023
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3 Jun 2023
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2 Jun 2023
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2 Jun 2023
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Good price, good delivery time.
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2 Jun 2023
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Well informed delivery time. Its good to receive an honest estimate of postage and it turn up early, rather than say it will be with you tomorrow and takes a week.
Price was fair
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2 Jun 2023
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Disappointed that I had a welcome discount but had to spend over £40.00 to use this
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1 Jun 2023
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1 Jun 2023
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Great service
Good communication and quick delivery, thanks very much.
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1 Jun 2023
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Excellent product guidance from a company who I've used twice before
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1 Jun 2023
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So easy to see products with colours and sizes available
Great site best yet !!
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31 May 2023
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31 May 2023
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QuickDraws still haven’t arrived was told 7-9 working days but it’s been nearly 3 weeks
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
31 May 2023
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Always have found Alpinetrek great.
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31 May 2023
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31 May 2023
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Great company to buy from.
A wide range prompt delivery.
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30 May 2023
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Poor delivery options, i.e....none! I wanted to choose an express delivery but absolutely nothing available and no delivery timescale or info available during payment process. Its as though we are blackmailed into ' all or nothing' during purchase process! Rubbish
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