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Top positive review
21 Jun 2023
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Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
Dispatch was slow and item wasn't delivered as they use Evri
Item wasn't delivered as they use Evri, who said I wasn't in 3 days in a row when they never even attempted delivery. I waited inside every day for this parcel and took time off. AlpineTrek wouldn't resend the item or use another courier. The person I spoke to on the phone was rude and hung up on me saying "I was not asking him questions, only making statements and he didn't need to respond to statements." Only offering delivery by Evri (and not even stating that is the courier company) is just poor service. Obviously, this is mostly Evri's fault, AlpineTrek did send the item after all (well eventually, it took 5 days to dispatch), but they chose to use a cheap and unreliable courier and the customer service was poor. Prices are good, but I guess you get what you pay for (or don't, in my case)
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Answer by Alpinetrek.co.uk
8 Nov 2023
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service! We are always working to improve, but currently we can only offer the service with Evri. We appreciate your patience. Please do contact us at Alpinetrek.co.uk/contact if you have further questions.
Best regards, Alpinetrek.co.uk
Great choice of quality products well presented on the website accompanied by good advice and knowledge. Product promptly delivered well packaged. Good infomation communication at every stage.
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9 Jun 2023
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Sare has a beautiful face.
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9 Jun 2023
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Efficient site
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8 Jun 2023
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8 Jun 2023
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Exped mat
Great price and timely delivery.
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8 Jun 2023
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8 Jun 2023
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Purchased a patagonia top for over £100. Order complete and expected delivery for birthday present. Two days later I received a PayPal refund. No explanation No item. Still no communication from the company whatsoever. Bought sane item from cotswold outdoors delivered next day and cheaper. Don't waste your time and money
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Answer by Alpinetrek.co.uk
9 Jan 2024
Thank you for the review.
We apologize that the item is out of stock.
Unfortunately, there were only a few pieces left which
sold quickly. Your refund will be issued immediately.
If we can offer any further assistance please contact
us at Alpinetrek.co.uk/contact/
Bergfreunde.eu/contact/ . Best regards, Alpinetrek.co.uk
7 Jun 2023
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7 Jun 2023
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7 Jun 2023
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Very helpful telephone advice. Quick processing on return.
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7 Jun 2023
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Always efficient
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6 Jun 2023
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Highly recommend
Great price & delivered ahead of schedule
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6 Jun 2023
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Quick dispatch, emailed to let me no when it arrived in the uk.
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