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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
13 Apr 2024
Verified review
Nice array of different options; friendly site; interesting involvement in trecking & climbing programmes.
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
13 Apr 2024
Verified review
Take note of customer orders and send me correct sized requested and not the alternative!
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for the review. Our apologies that you did not receive the item you ordered. This shouldn’t be happening. If you are still interested in the item or need help returning the item you received, please contact us at Alpinetrek.co.uk/contact/
Best regards, Alpinetrekt.co.uk"
13 Apr 2024
Verified review
Great service and a fantastic product range
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
12 Apr 2024
Verified review
communication good and friendly. Keep updated
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
12 Apr 2024
Verified review
Non delivery
Haven’t received my order yet after email on April 5th saying it would be delivered in1/2 days and I was charged on April 2nd
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Answer by Alpinetrek.co.uk
13 days ago
Hello and thank you for your review! We understand how annoying the situation is. Please contact us via Bergfreunde.de/kontakt/ so that we can find a solution for you.
Best regards, Bergfreunde.de
12 Apr 2024
Verified review
Great communication, excellent product
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Answer by Alpinetrek.co.uk
8 days ago
"
Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
12 Apr 2024
Verified review
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
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