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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
Always a great service and a huge selection of goods. 10/10
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek!"
11 days ago
Verified review
I lost money as I purchased a backpack from you.
You sold me a backpack that wasn't fit for purpose and on which the zips broke on first usage. When I returned it, you charged me an admin fee. So through no fault of my own, I have no backpack and I have lost money because it bought the product from you. What you should have done was given me a full refund and also compensation. I will never use you again and I will also advise my friend not to do so.
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for your review. We apologize that
the item is not in a good condition. Please fill out the claims form that has been sent to you and return it.
Our colleagues need the form in order to get in touch with the
manufacturer to quickly resolve the issue.
They will keep you updated on everything.
Best regards, Alpinetrek"
12 days ago
Verified review
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
12 days ago
Verified review
Simple to order and pay and it took just 3 minutes
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
12 days ago
Verified review
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
12 days ago
Verified review
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
Always a hassle free experience and I like the insurance provided even though I have never needed it.
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
12 days ago
Verified review
Really happy with the two shirts I bought. They arrived about a week after I ordered them.
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
13 days ago
Verified review
Great website, massive online stock. and awesome sales!
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
13 days ago
Verified review
All very quick and easy
Website was easy to navigate, and purchase, The comms and tracking very good - very pleased.
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
13 days ago
Verified review
5 years after Brexit still can’t deliver to Northern Ireland - UK or special
EU zone within Ireland - sorry to say have tried to order from you on 5 occasions during that time online - which is accepted and paid it then without explanation cancelled then refunded
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for your review!
We're very sorry that your order was cancelled.
Due to Brexit-related developments we are currently unable to
deliver to Northern Ireland, Isle of Man, the Channel Islands
and islands. We are working on a
solution and we hope that we can provide you with our usual
service again as soon as possible.
Best regards, Alpinetrek.co.uk"
13 days ago
Verified review
Really good no problems 👌
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
13 days ago
Verified review
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
13 days ago
Verified review
Excellent price, and speedy delivery.
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Answer by Alpinetrek.co.uk
8 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
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