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Top positive review
2 Feb 2024
Verified review
As a first time customer I found the site user friendly , clear and easy to navigate.
I changed my plans to be available for DHL delivery slot as a signature is required. I received a mobile message stating delivery had been made. I saw the van driver drive off, without ringing my doorbell or leaving any message. I eventually got through to DHL on my 3rd attempt, then discovered my wine dumped at the side of my house. Not impressed.
I ordered a vintage bottle of port as a gift for a retirement party. Unfortunately, this company uses a poor courier service and despite ordering the product a full week before it was needed and paying for express 1-2 days delivery, the port did not arrive in time. I pleaded with the company to send a replacement so that I had the gift in time but they refused, saying it needed to be returned by the courier or reported lost before they would refund me. They did agree to refund me eventually but too late to find a replacement gift prior to the party.
Thank you very much for your five star rating!
Kind regards,
Vintage Wine and Port
11 Mar 2024
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Answer by vintagewineandport.co.uk
11 Mar 2024
Thank you very much for leaving us with a five star rating!
Kind regards,
Vintage Wine and Port
11 Mar 2024
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Answer by vintagewineandport.co.uk
11 Mar 2024
Thank you very much for your five star rating!
Kind regards,
Vintage Wine and Port
5 Mar 2024
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Answer by vintagewineandport.co.uk
5 Mar 2024
Thank you for leaving us with a five star rating!
Kind regards,
Vintage Wine and Port
4 Mar 2024
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Answer by vintagewineandport.co.uk
5 Mar 2024
Thank you very much for your five star rating!
Kind regards,
Vintage Wine and Port
29 Feb 2024
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Answer by vintagewineandport.co.uk
1 Mar 2024
Thank you very much for your five star review!
Kind regards,
Vintage Wine and Port
7 Mar 2024
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No comment.
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Answer by vintagewineandport.co.uk
7 Mar 2024
Dear Guvench,
I am sorry to read that you have no comments regarding your two star review. From what I can see of your Standard Delivery order placed on Saturday, it was delivered well within our 3-5 Working Day promise on the Wednesday. Please, if you have encountered any issues regarding your order that lead to your two star rating we would be more than happy to assist. Please feel free to contact us: customercare@vintagewineandport.co.uk
Kind regards,
Vintage Wine and Port
2 Feb 2024
Verified review
As a first time customer I found the site user friendly , clear and easy to navigate.
I changed my plans to be available for DHL delivery slot as a signature is required. I received a mobile message stating delivery had been made. I saw the van driver drive off, without ringing my doorbell or leaving any message. I eventually got through to DHL on my 3rd attempt, then discovered my wine dumped at the side of my house. Not impressed.
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Answer by vintagewineandport.co.uk
2 Feb 2024
Dear Joan thank you for your honest review. We are very pleased that you found our site to be user-friendly and easy to place your order. I am sorry to read that you are not impressed with the delivery of the parcel safely to the back of your house. Please, if you ever have any delivery issues or queries in the future our customer care team are here to help and just a phone call away.
Kind regards,
Vintage Wine and Port
14 Feb 2024
Verified review
Great port wines at attractive prices. I have been a very happy customer for many years. I have tried many different wines and ports over the years and the quality has always been great. Fast shipping too. The only comment I have is that I am unable to pay by credit card as this gives me an error, but PayPal does work.
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Answer by vintagewineandport.co.uk
15 Feb 2024
Thank you very much for your kind five star review and repeat custom! We are so pleased to hear that you are happy with our services.
Kind regards,
Vintage Wine and Port
17 Feb 2024
Verified review
Maybe spoiled for choice.
With prices to suit all pockets and a (probably) unsurpassed range of goodies, what more can you ask for!
I use this company occasionally - few times per year. Always pleased especially with some the bin ends.
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Answer by vintagewineandport.co.uk
19 Feb 2024
Thank you very much Norman for your kind five star rating and repeat custom! We are so pleased to hear that you are happy with our site and products.
Kind regards,
Vintage Wine and Port
14 Feb 2024
Verified review
VWP is my weakness...
Always delivered on time in good packaging, great bargains and stock lovely ports that you can't find anywhere else. All too easy to spend the 100 pounds for free delivery!
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Answer by vintagewineandport.co.uk
15 Feb 2024
Thank you very much for taking the time to leave a five star review and your feedback. We are so pleased to hear that you are happy with our services and products.
Kind regards,
Vintage Wine and Port
9 Feb 2024
Verified review
Great price, fast delivery
And great presentation box for a 60th birthday present
Obviously haven’t tried the port but have had Messiah before on a trip to Porto
A great Tawny
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Answer by vintagewineandport.co.uk
12 Feb 2024
Thank you for your kind five star review. We are so pleased to hear that you are happy with our services and products.
Kind regards,
Vintage Wine and Port
30 Jan 2024
Verified review
Wide range of products and great customer service
A wide range of products - excellent for special occasions. Great customer service with efficient delivery and good packaging to ensure wine arrives safely.
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Answer by vintagewineandport.co.uk
30 Jan 2024
Thank you very much Katharine for your kind five star rating and review. We are so pleased to hear that you are happy with our products and services. We hope the recipient enjoyed their lovely gift!
Kind regards,
Vintage Wine and Port
15 Feb 2024
Verified review
Good choice of port and ordering process
Easy to place order and delivery was quick. The packaging ensured there were no breakages along the way. Good choice of ports on their website.
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Answer by vintagewineandport.co.uk
15 Feb 2024
Thank you for your five star rating and review. We are very pleased to hear that you found our website to be user friendly and you are happy with our services.
Kind regards,
Vintage Wine and Port
26 Feb 2024
Verified review
Great customer service, I wanted to buy wine for my brothers 50th and they gave great advice. Thank you.
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Answer by vintagewineandport.co.uk
27 Feb 2024
Thank you very much for your kind five star review and feedback. Our wine expert here is always happy to advise and we do hope your brother enjoys his lovely gift!
Kind regards,
Vintage Wine and Port
4 Feb 2024
Verified review
Great service and delivery with great care. Have set down for a few years looking forward to trying
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Answer by vintagewineandport.co.uk
5 Feb 2024
Thank you for your five star rating, we are so pleased to hear that you found our services to be great!
Kind regards,
Vintage Wine and Port
12 Feb 2024
Verified review
My wine arrived safely and quickly. I am very pleased with my purchase. Would shop here again.
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Answer by vintagewineandport.co.uk
13 Feb 2024
Thank you very much for your kind five star rating and feedback. We are so pleased to hear that you are happy with your purchase!
Kind regards,
Vintage Wine and Port
10 Feb 2024
Verified review
Service is fast and reliable and the range of products is excellent - I would recommend.
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Answer by vintagewineandport.co.uk
12 Feb 2024
Thank you very much for your five star rating and kind feedback.
Kind regards,
Vintage Wine and Port
8 Feb 2024
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Shipping a present to Australia, really knowledgeable and helpful Customer Service.
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Answer by vintagewineandport.co.uk
8 Feb 2024
Thank you very much for your kind five star rating!
Kind regards,
Vintage Wine and Port
31 Jan 2024
Verified review
Family UK business
Good selection of ports
Competitive prices
Good service
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Answer by vintagewineandport.co.uk
31 Jan 2024
Thank you very much Ian for taking the time to leave us with a five star rating and your kind review.
Kind regards,
Vintage Wine and Port
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