vintagewineandport.co.uk
Reviews:

676 reviews in the last 12 months3,929 total reviews  

4.88
Excellent

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Top positive review

2 Feb 2024
 Verified review
As a first time customer I found the site user friendly , clear and easy to navigate. I changed my plans to be available for DHL delivery slot as a signature is required. I received a mobile message stating delivery had been made. I saw the van driver drive off, without ringing my doorbell or leaving any message. I eventually got through to DHL on my 3rd attempt, then discovered my wine dumped at the side of my house. Not impressed.

Top negative review

1 Jul 2023
 Verified review
I ordered a vintage bottle of port as a gift for a retirement party. Unfortunately, this company uses a poor courier service and despite ordering the product a full week before it was needed and paying for express 1-2 days delivery, the port did not arrive in time. I pleaded with the company to send a replacement so that I had the gift in time but they refused, saying it needed to be returned by the courier or reported lost before they would refund me. They did agree to refund me eventually but too late to find a replacement gift prior to the party.
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Reviews for vintagewineandport.co.uk

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15 Mar 2024
 Verified review

Having never bought from them I am looking forward to doing so againn

Having never bought from Vintage before. Wow simply wow. The advice on the website was terrific albeit I did ask CoPilot about what 92 points meant. The price was amazing, I wish I had bought more given that I am giving all 5 bottles away as presents. This is a reminder of why Internet shopping is so good when you stop bothering with amazon. Shipping was perfect, as can be seen by the pictures. every bottle was in air padding, the bottom the box was padded , instruction were printed big on the outside of the box, DHL dropped it literally by my bed (i am disabled). Next time I am buying alcohol as a present I am starting by looking at you. Thoroughly, thoroughly recommended. Kate
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Answer by vintagewineandport.co.uk
11 days ago
Dear Kate, Thank you very much for taking the time to leave us with your lovely review. We are so pleased to hear that you are happy with our products and services. We do hope that all of your recipients enjoy their lovely gifts and please don't forget to use your discount code as a returning customer on your next order! Kind regards, Vintage Wine and Port
7 hours ago
 Verified review
Superb customer service. Bottle of 1964 wine had a broken seal and cork disintegrated on arrival. I sent an email of complaint and within minutes I had a notification from DHL to say another bottle was on the way, followed by a customer service email to confirm. 60th birthday treat saved!!
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13 days ago
 Verified review
They spotted that one of my chosen wines had a leak, it was the last in stock, so they swapped it for a superior wine for the same price. Impressive customer service. I’ve used them again since, because of this.
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Answer by vintagewineandport.co.uk
11 days ago
Thank you Mark for taking the time to leave us with your kind five star review. Our packing team is incredibly diligent in checking and packing the bottles to ensure they're safe for transit so we are pleased we were able to catch this and make the exchange instead. We hope the recipient enjoys their lovely gift! Kind regards, Vintage Wine and Port
4 days ago
 Verified review
Speedy delivery and well packed. Any problems get sorted by Tony and the team quickly. Port's come with a little personal tasting note as well which is always appreciated.
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Answer by vintagewineandport.co.uk
3 days ago
Thank you Zac for your kind five star rating! We are always happy to help and we are so pleased to hear that you are happy with our services all round! Kind regards, Vintage Wine and Port
12 Mar 2024
 Verified review
Great selection of products, all good quality and with unbeatable prices. I particularly like the tag on each bottle that describes the wine. 100% recommended.
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Answer by vintagewineandport.co.uk
12 Mar 2024
Thank you very much for taking the time to leave us with your five star review. We are so pleased to hear that you are happy with our range of products and the attention to detail! Kind regards, Vintage Wine and Port
3 Mar 2024
 Verified review

recommend

excellent delivery, great choices on web site, i've used this company several times with no problems. Thankyou.
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Answer by vintagewineandport.co.uk
4 Mar 2024
Thank you very much for your kind five star review and feedback, we are so pleased to see a happy returning customer! Kind regards, Vintage Wine and Port
7 Mar 2024
 Verified review
Customer service on line was very good and able to discuss my purchase requirements and help with suggestions
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Answer by vintagewineandport.co.uk
7 Mar 2024
Thank you very much Charles for your kind five star review. Our customer service team is always happy to help where we can and we do hope you enjoy your order! Kind regards, Vintage Wine and Port
12 Mar 2024
 Verified review
Good selections of product ranges. Useful advices from customer service. On time delivery.
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Answer by vintagewineandport.co.uk
12 Mar 2024
Thank you for your five star rating, we are very pleased to hear that you are happy with our products and services. Kind regards, Vintage Wine and Port
6 days ago
 Verified review
Comprehensive inventory. And based on previous purchases, quality attentive service
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Answer by vintagewineandport.co.uk
3 days ago
Thank you Mark for taking the time to leave us with your five star review. We are so pleased to read that you are happy with our services and products. Kind regards, Vintage Wine and Port
12 Mar 2024
 Verified review
Lovely drinks, very well packaged in biodegradable material and timely delivery.
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Answer by vintagewineandport.co.uk
12 Mar 2024
Thank you very much for your kind five star review! We are so pleased to hear that you are happy with our products and services. Kind regards, Vintage Wine and Port
9 days ago
 Verified review
The range of products is really impressive and great value for the price!
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Answer by vintagewineandport.co.uk
8 days ago
Thank you very much Luke for taking the time to leave us with your kind five star review! Kind regards, Vintage Wine and Port
29 Feb 2024
 Verified review

Great service

Great buying experience, communication, packaging and delivery updates.
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Answer by vintagewineandport.co.uk
29 Feb 2024
Thank you very much Richard for taking the time to leave us with your five star review! Kind regards, Vintage Wine and Port
2 days ago
 Verified review
Such an easy site to navigate & prices seem reasonable. recommended
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Answer by vintagewineandport.co.uk
2 days ago
Thank you very much John for your five star review, we are so pleased to hear that you found our website to be user friendly. Kind regards, Vintage Wine and Port
7 days ago
 Verified review
Exactly as described and photographed with very fast delivery!
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Answer by vintagewineandport.co.uk
3 days ago
Thank you Stephen for taking the time to leave us with your kind five star review, we are so pleased to hear that you are happy with our services. Kind regards, Vintage Wine and Port
9 days ago
 Verified review
Customer service and detail. Speedy dispatch. Easy to use site
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Answer by vintagewineandport.co.uk
9 days ago
Thank you Ruth for your kind five star review! Kind regards, Vintage Wine and Port
13 days ago
 Verified review
Easy to use the site - product easy to find and buy!!
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Answer by vintagewineandport.co.uk
11 days ago
Thank you for your five star rating and feedback, we are so pleased to hear that you found our website to be user friendly and you found what you were looking for with us! Kind regards, Vintage Wine and Port
4 days ago
 Verified review
Quick shipping and well packed. Great website.
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Answer by vintagewineandport.co.uk
3 days ago
Thank you very much for taking the time to leave us with your five star review, we are so pleased to hear that you are happy with our services and found our website to be user friendly! Kind regards, Vintage Wine and Port
3 days ago
 Verified review
EXCELLENT SERVICE EASE WITH WEBSITE ALL GOOD
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Answer by vintagewineandport.co.uk
3 days ago
Thank you very much Eric for your kind five star rating, we are so pleased to hear that you are happy with our website and customer service team on the online chat! Kind regards, Vintage Wine and Port
7 Mar 2024
 Verified review
Excellent product, delivered promptly.
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Answer by vintagewineandport.co.uk
7 Mar 2024
Thank you for your five star rating and kind review! Kind regards, Vintage Wine and Port
5 days ago
 Verified review
Superbly packaged, promptly delivered!
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Answer by vintagewineandport.co.uk
3 days ago
Thank you very much for leaving us with five stars, we are so pleased to hear that you are happy with our services. Kind regards, Vintage Wine and Port