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Top positive review
2 Feb 2024
Verified review
As a first time customer I found the site user friendly , clear and easy to navigate.
I changed my plans to be available for DHL delivery slot as a signature is required. I received a mobile message stating delivery had been made. I saw the van driver drive off, without ringing my doorbell or leaving any message. I eventually got through to DHL on my 3rd attempt, then discovered my wine dumped at the side of my house. Not impressed.
I ordered a vintage bottle of port as a gift for a retirement party. Unfortunately, this company uses a poor courier service and despite ordering the product a full week before it was needed and paying for express 1-2 days delivery, the port did not arrive in time. I pleaded with the company to send a replacement so that I had the gift in time but they refused, saying it needed to be returned by the courier or reported lost before they would refund me. They did agree to refund me eventually but too late to find a replacement gift prior to the party.
Dear Guvench,
I am sorry to read that you have no comments regarding your two star review. From what I can see of your Standard Delivery order placed on Saturday, it was delivered well within our 3-5 Working Day promise on the Wednesday. Please, if you have encountered any issues regarding your order that lead to your two star rating we would be more than happy to assist. Please feel free to contact us: customercare@vintagewineandport.co.uk
Kind regards,
Vintage Wine and Port
16 Sept 2023
Verified review
1993 bottle of red wine
Ordered a 1993 bottle of Borgogno Barberadalba red wine which looked amazing, but was completely undrinkable
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Answer by vintagewineandport.co.uk
20 Sept 2023
Dear Karen,
Thank you for your review. We are unique in offering a replacement guarantee in most of our wines for three months following purchase, as per our T&C's when ordering. Unfortunately, we were not contacted regarding this issue at all and we were not given the option to rectify this for you. Please contact us via email by replying to your original invoice and our customer care team would be more than happy to assist you in resolving this.
Kind regards,
Vintage Wine and Port
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