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Top positive review
12 Jun 2023
Verified review
Great choice of designs and styles on the website. I loved the fact that there was an individual choice of sizes, lighting, demysting and additional features so my mirror design was unique to me. The parcel arrived in super quick time and the packaging was absolutely exceptional. Very impressed with this company from start to finish. Mirror 1500mmx 1000mm
Mirrors look great from the front but very impractical to mount. No specific instructions are supplied for the round ones, which are the products I purchased, only the square and rectangular ones. The instructions are pretty generic for the whole range.
The design of the back isn’t very good, leaving all the construction bare and the round, metal template that houses the strip of lights around it is quite sharp and sits flush on the surface of the wall, which marks paintwork as soon as you try to hang them. Very annoying.
I wouldn’t recommend for someone wanting to install their own mirrors that does not have a lot of experience hanging pictures and mirrors.
Front = looks great
Back = poorly designed
The fixings were a nightmare they were to long for our wall so we had to buy smaller ones which were still difficult to attach to mirror!
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Answer by artforma-mirrors.co.uk
22 Apr 2024
Hello,
I sincerely apologize for the situation and the installation issue. Our hooks are designed for hanging our mirrors, and we haven't received similar reports before. However, we would like to verify the problem. Please contact us directly at hello@artforma.com to resolve the matter.
Thank you in advance and have a nice day.
Martyna Ruta - ARTFORMA
24 Apr 2024
Verified review
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Answer by artforma-mirrors.co.uk
8 days ago
Good morning,
We are very sorry to hear that the mirror does not meet your expectations, however, we have not received any complaint on this issue. We would like to discuss and verify this situation directly with you, which is why we have sent you an email.
We would greatly appreciate your response.
Warm regards,
ARTFORMA TEAM
3 Apr 2024
Verified review
A bit disappointed with the Bluetooth speaker to be honest…..sounds very tinny. Otherwise it’s fine.
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Answer by artforma-mirrors.co.uk
5 Apr 2024
Hello Ross,
We are sorry to hear that the mirror did not meet your expectations, especially regarding the Bluetooth speaker. We would like to verify this, so we have contacted you directly to resolve the issue.
Best regards and have a nice day.
ARTFORMA TEAM
22 Mar 2024
Verified review
The fixings were not sufficient.
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Answer by artforma-mirrors.co.uk
22 Mar 2024
Hello Richard,
We are very sorry that our mirror did not meet your expectations regarding wall mounting. However, in order to resolve this issue and to gather information to continuously improve our products, we have contacted you directly and would appreciate any details you can provide.
Best regards and have a nice weekend.
ARTFORMA TEAM
11 Jan 2024
Verified review
Great from the front but…
Mirrors look great from the front but very impractical to mount. No specific instructions are supplied for the round ones, which are the products I purchased, only the square and rectangular ones. The instructions are pretty generic for the whole range.
The design of the back isn’t very good, leaving all the construction bare and the round, metal template that houses the strip of lights around it is quite sharp and sits flush on the surface of the wall, which marks paintwork as soon as you try to hang them. Very annoying.
I wouldn’t recommend for someone wanting to install their own mirrors that does not have a lot of experience hanging pictures and mirrors.
Front = looks great
Back = poorly designed
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Answer by artforma-mirrors.co.uk
15 Jan 2024
Dear Eddie,
Thank you for taking the time to share your feedback with us. We sincerely apologize if our product quality did not meet your expectations. Your input is invaluable to us as it helps us identify areas for improvement in our production process and service.
We understand the importance of delivering products that meet the highest standards, and your comments will be carefully considered as we work towards enhancing the overall quality of our offerings.
Best regards,
ARTFORMA TEAM
23 Jun 2023
Verified review
It had a light as described, but the light emitted was so low as not to be that useful- especially when you consider the cost £199. Perhaps more practical information on level of light (not technical) for potential buyers so they know what they are buying.
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Answer by artforma-mirrors.co.uk
29 Jun 2023
Good morning,
I am sorry to hear that the mirror does not fully meet your expectations. However, on our website we provide detailed information regarding the power of our LED strips (in lumens), as well as their shade. In case of doubt, you can, of course, contact us directly for advice, but the opinion on the power of lighting is very subjective and can be different for customers, which is why we provide all necessary information on the website to be able to choose the perfect lighting for yourself.
Best regards.
ARTFORM TEAM
30 Sept 2023
Verified review
Not great, the mirror is fine, ok quality but the fixings are useless and customer service below average.
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Answer by artforma-mirrors.co.uk
5 Oct 2023
Dear Paul,
We would like to extend our apologies for the difficulties you experienced with hanging the mirror. We genuinely regret any inconvenience this may have caused.
We noticed that you did not respond to our messages, and we are curious to understand if there was a specific reason for this. Your feedback is crucial to us, as it helps us identify and resolve any issues promptly.
We would greatly appreciate it if you could get in touch with us, as we are eager to work together to find a solution to this matter. Your satisfaction is our top priority, and we want to ensure that you have the best experience with our products.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
ARTFORMA TEAM
23 Sept 2023
Verified review
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30 May 2023
Verified review
Received a broken mirror which had been packaged wrongly and a free replacement was refused. On top of this, the products are flimsy and of poor quality and do not merit the premium price that is being charged.
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Answer by artforma-mirrors.co.uk
31 May 2023
Good morning,
We see that you reported the damage after hanging the mirror, which means that the defect could also have arisen when the mirror was hung. Therefore, we place great emphasis on informing you to check the entire condition of the mirror before hanging it, because after hanging complaints due to mechanical damage will not be accepted.
This information is on the tags on the back of the mirror and on the first page of our instructions to ensure that the customer has checked the condition of the mirror before removing these protections.
Best regards.
ARTFORMA TEAM
6 Nov 2023
Verified review
The mirror and lighting is poor quality for the cost of it.
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Answer by artforma-mirrors.co.uk
7 Nov 2023
Dear Denise,
I'm truly sorry to hear that the mirror didn't meet your expectations. We take your feedback seriously and apologize for any inconvenience this may have caused. We value your satisfaction and would like to make things right. Please don't hesitate to contact us directly so that we can address any issues with the mirror and ensure your complete satisfaction.
Thank you for bringing this to our attention, and we appreciate the opportunity to improve your experience.
ARTFORMA TEAM
24 Sept 2023
Verified review
Took forever to come and the mirror is not the best quality!
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Answer by artforma-mirrors.co.uk
25 Sept 2023
Dear Jess,
I hope this message finds you well. I wanted to personally address the issue you've encountered with your mirror, and I sincerely apologize that it did not meet your expectations.
Your satisfaction is of paramount importance to us, and we deeply regret any disappointment you may have experienced. We value your feedback and want to make sure we address your concerns promptly.
I understand that there might have been a discrepancy in the expected delivery time for your mirror. Please note that each order is custom-made, and we do not carry any products in stock. The estimated production and delivery time was made available on our website to provide transparency about our process.
To better assist you and ensure we resolve this matter to your satisfaction, could you please send us a direct message detailing your specific concerns with the mirror? This will allow us to gain a clear understanding of the issues you are facing and take appropriate action.
Kind reagrds,.
ARTFORMA TEAM
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