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Top positive review
12 Jun 2023
Verified review
Great choice of designs and styles on the website. I loved the fact that there was an individual choice of sizes, lighting, demysting and additional features so my mirror design was unique to me. The parcel arrived in super quick time and the packaging was absolutely exceptional. Very impressed with this company from start to finish. Mirror 1500mmx 1000mm
Mirrors look great from the front but very impractical to mount. No specific instructions are supplied for the round ones, which are the products I purchased, only the square and rectangular ones. The instructions are pretty generic for the whole range.
The design of the back isn’t very good, leaving all the construction bare and the round, metal template that houses the strip of lights around it is quite sharp and sits flush on the surface of the wall, which marks paintwork as soon as you try to hang them. Very annoying.
I wouldn’t recommend for someone wanting to install their own mirrors that does not have a lot of experience hanging pictures and mirrors.
Front = looks great
Back = poorly designed
Hello Richard,
We are very sorry that our mirror did not meet your expectations regarding wall mounting. However, in order to resolve this issue and to gather information to continuously improve our products, we have contacted you directly and would appreciate any details you can provide.
Best regards and have a nice weekend.
ARTFORMA TEAM
30 May 2023
Verified review
Received a broken mirror which had been packaged wrongly and a free replacement was refused. On top of this, the products are flimsy and of poor quality and do not merit the premium price that is being charged.
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Answer by artforma-mirrors.co.uk
31 May 2023
Good morning,
We see that you reported the damage after hanging the mirror, which means that the defect could also have arisen when the mirror was hung. Therefore, we place great emphasis on informing you to check the entire condition of the mirror before hanging it, because after hanging complaints due to mechanical damage will not be accepted.
This information is on the tags on the back of the mirror and on the first page of our instructions to ensure that the customer has checked the condition of the mirror before removing these protections.
Best regards.
ARTFORMA TEAM
6 Nov 2023
Verified review
The mirror and lighting is poor quality for the cost of it.
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Answer by artforma-mirrors.co.uk
7 Nov 2023
Dear Denise,
I'm truly sorry to hear that the mirror didn't meet your expectations. We take your feedback seriously and apologize for any inconvenience this may have caused. We value your satisfaction and would like to make things right. Please don't hesitate to contact us directly so that we can address any issues with the mirror and ensure your complete satisfaction.
Thank you for bringing this to our attention, and we appreciate the opportunity to improve your experience.
ARTFORMA TEAM
24 Sept 2023
Verified review
Took forever to come and the mirror is not the best quality!
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Answer by artforma-mirrors.co.uk
25 Sept 2023
Dear Jess,
I hope this message finds you well. I wanted to personally address the issue you've encountered with your mirror, and I sincerely apologize that it did not meet your expectations.
Your satisfaction is of paramount importance to us, and we deeply regret any disappointment you may have experienced. We value your feedback and want to make sure we address your concerns promptly.
I understand that there might have been a discrepancy in the expected delivery time for your mirror. Please note that each order is custom-made, and we do not carry any products in stock. The estimated production and delivery time was made available on our website to provide transparency about our process.
To better assist you and ensure we resolve this matter to your satisfaction, could you please send us a direct message detailing your specific concerns with the mirror? This will allow us to gain a clear understanding of the issues you are facing and take appropriate action.
Kind reagrds,.
ARTFORMA TEAM
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