Snowtrax Ski & Snowboard Store

Ski & Snowboard Equipment, Clothing & Accessories

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Description
Discover the latest Ski & Snowboard Equipment, Clothing and Accessories, from the UK's largest Independent Ski & Snowboard Store. Stocking the biggest ski and snowboard brands, with Free Expert advice & outstanding customer service.
Contact
ISEARD HOLDING LTD
Matchams Lane
BH23 6AWChristchurch
United Kingdom
Trade register
United Kingdom 03469223
Authorised representative
Nick Warne

Reviews for Snowtrax Ski & Snowboard Store

4.90 / 5.00
Excellent
How is the rating calculated?

426 reviews in the last 12 months

94 %
4 %
< 1 %
2 stars
0 %
1 %
1,250 total reviews

What other customers say about their experience with Snowtrax Ski & Snowboard Store

Sort order Latest first 
1 week ago
Absolutely fantastic Ordered one day arrived pretty much the same time the day after. Cracking service and we’ll happy with purchase.
 
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Great service
 
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My experience with Snowtrax was the best it could be. I had ordered two sets of skis and a set of bindings that were on backorder. The customer service with notifying me of the status was perfect during the entire process. My rep Bernie was a pleasure to deal with. It's so nice to deal with a store like this. I would highly recommend Snowtrax to anyone looking into purchasing products from them.
 
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 Answer by Snowtrax Ski & Snowboard Store
1 week ago
Wow We just LOVE to see glowing reviews from our happy customers. Thank you for taking the time to provide feedback of your experience. If you need anything else in the future - please get in touch :)
2 weeks ago
Didn't even have the item in stock after me emailing, To find out if it was still in stock. Very disappointing
 
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 Answer by Snowtrax Ski & Snowboard Store
2 weeks ago
We're really sorry to see that you felt your experience was worthy of 1 stars. We can assure you that a stock syncing error like this is incredibly rare - especially given that the item would have been physically checked when you emailed us prior to placing your order. Thank you for taking the time to leave your feedback.
3 weeks ago
Great
 
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A pleasure to deal with - so helpful.
 
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4 weeks ago
I rang to place my order which was efficiently dealt with and the goods delivered in good time.
 
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1 month ago
Fantastic service
 
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1 month ago
Great customer service
 
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1 month ago
Have not received any information about my goods 8 days after ordering them.
 
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 Answer by Snowtrax Ski & Snowboard Store
2 weeks ago
Thank you for your feedback. We did try to contact you by email soon after you placed your order - sadly we didn't receive a response and the contact number provided was unresponsive. We're really happy that everything was resolved in the end and you received your order :)
1 month ago
Quick and efficient all round will use again
 
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1 month ago
Fantastic service
 
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1 month ago
Excellent customer service and very quick delivery
 
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Semi-accidentally ordered some bindings without a brake- I thought brake size was unclear on the product page, but now I realise that's because there was no brake. Snowtrax (sorry, can't remember who) phoned me and informed me as much- asked my ski waist width, and threw a brake in with the bindings. Fantastic. Thanks guys, super impressed. I'll be back.
 
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Staff were friendly and helpful on phone before I placed my online order. Arrived next day (despite close to Christmas) and item was excellent.
 
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1 month ago
Arrived promptly
 
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1 month ago
Purchased gift vouchers over the phone. Customer service was great, very helpful.
 
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1 month ago
Excellent service and value
 
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First time customer and was impressed with the service and price of quality merchandise
 
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Always buy from your local supplier and snowtrax always have what I need
 
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