Reviews for Snowtrax Ski & Snowboard Store



Excellent

4.82/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 399 Trusted Shops reviews collected in the last 12 months.
In total, Snowtrax Ski & Snowboard Store has already collected 995 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/04/2019
Date of order
13/04/2019
20/04/2019
Product did not fit but quickly refunded.
5.00
Excellent

Date of publication
20/04/2019
Date of order
09/04/2019
20/04/2019
Swift, no hassle order processing and shipping.
5.00
Excellent

Date of publication
19/04/2019
Date of order
05/04/2019
19/04/2019
Amazing Customer service couldn’t fault it. The guys at the shop were very efficient and helpful.
5.00
Excellent

Date of publication
18/04/2019
Date of order
08/04/2019
18/04/2019
Great service. Prompt refund
5.00
Excellent

Date of publication
17/04/2019
Date of order
10/04/2019
17/04/2019
Fast delivery with good package
5.00
Excellent

Date of publication
17/04/2019
Date of order
09/04/2019
17/04/2019
Came upon Snowtrax as was looking for a ski jacket that I’d seen in France (was too small). Looked online while still away at at the usual sites but no one had it. My friend found Snowtrax and they had my size Yay Great to find a store carrying different items. Plus it was much cheaper than the French option, no surprise there though
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 19/04/2019
Thanks for finding us We're glad to hear you found the item you were looking for - feel free to recommend us to your friends. We hope to see you again soon :)

Date of publication
15/04/2019
Date of order
05/04/2019
15/04/2019
Excellent service and great value for money
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 19/04/2019
Thank you for your review. We hope you'll shop with us again in the future :)

Date of publication
14/04/2019
Date of order
07/04/2019
14/04/2019
Fats and efficient. Product as decribed. Great job by snowtrax team. Thank you
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 19/04/2019
Thanks so much - you're welcome :)

Date of publication
14/04/2019
Date of order
07/04/2019
14/04/2019
Good service
4.00
Good

Date of publication
14/04/2019
Date of order
07/04/2019
14/04/2019
Excellent service and great products.
4.00
Good

Date of publication
14/04/2019
Date of order
04/04/2019
14/04/2019
Delivery top Germany
5.00
Excellent

Date of publication
12/04/2019
Date of order
04/04/2019
12/04/2019
From ordering to delivery everything ran smoothly. Always informed.
5.00
Excellent

Date of publication
11/04/2019
Date of order
07/04/2019
11/04/2019
All arrived promptly, as expected.
5.00
Excellent

Date of publication
11/04/2019
Date of order
08/04/2019
11/04/2019
Good product delivered very quickly
5.00
Excellent

Date of publication
10/04/2019
Date of order
03/04/2019
10/04/2019
fast and efficient
5.00
Excellent

Date of publication
10/04/2019
Date of order
02/04/2019
10/04/2019
Nick and the Snowtrax team provided me with some of the best customer service I have had in some time. Though difficult to get through to by phone, they were almost immediate to reply by email (and did apologies about the phone too). They went out of their way to make sure I had the best size bindings for my new skis (I wanted their opinion on size of brakes), and fitted them for free very quickly
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 12/04/2019
Thanks for your order and your kind review Nick and the team welcome any recommendations you pass on.

Date of publication
09/04/2019
Date of order
02/04/2019
09/04/2019
Great service.
5.00
Excellent

Date of publication
08/04/2019
Date of order
21/03/2019
08/04/2019
Great set up - would recommend.
5.00
Excellent

Date of publication
08/04/2019
Date of order
04/04/2019
08/04/2019
Straightforward purchase, prompt paid delivery, good product.
5.00
Excellent

Date of publication
06/04/2019
Date of order
02/04/2019
06/04/2019
Fast delivery service & great communication. Will definitely be using this company again & again
5.00
Excellent

Date of publication
06/04/2019
Date of order
03/04/2019
06/04/2019
The delivery was excellent and the ski gloves were priced very reasonably would definitely recommend
5.00
Excellent

Date of publication
03/04/2019
Date of order
27/03/2019
03/04/2019
Fantastic service
5.00
Excellent

Date of publication
03/04/2019
Date of order
26/03/2019
03/04/2019
The team was super helpful and responded blisteringly fast through email. They helped me with my worries and even found stock when the bindings I wanted went out of stock. I can't recommend this team enough
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 12/04/2019
Wow. Thanks for your glowing review We hope you enjoy your item(s) and visit us again in the future if you need anything else.

Date of publication
02/04/2019
Date of order
23/02/2019
02/04/2019
Bought a snowboard jacket from them, and when it arrived it looked used and was worn, but it was entitled 'NEW' on their website. I contacted the shop, and the adviser was not concerned and did not apologise that the jacket was in a used condition.
I would not advise anyone to buy from this shop, products and customer service are useless
1.00
Very Poor

Snowtrax Ski & Snowboard Store replies: 12/04/2019
Thank you for taking the time to review your experience. Many of the items we sell are also located in our physical shop here in Dorset. All items are NEW but potentially may have been tried on at some point in the store. We're very sorry to hear that you found this and our customer services response unacceptable.

Date of publication
02/04/2019
Date of order
26/03/2019
02/04/2019
Honestly it was as I would expect any online service to be so difficult to give you excellent as you there was nothing special. However you did the job well and I liked my goods - so no complaints. Thanks.
4.00
Good

Date of publication
01/04/2019
Date of order
25/03/2019
01/04/2019
Great service.. Great value.. Many thanks..
5.00
Excellent

Date of publication
01/04/2019
Date of order
23/03/2019
01/04/2019
Great service from enquiry stage to delivery - very helpful and very quick turnaround.
5.00
Excellent

Date of publication
01/04/2019
Date of order
20/03/2019
01/04/2019
Very nice.
4.33
Good

Date of publication
31/03/2019
Date of order
24/03/2019
31/03/2019
everything was on time and as described 5/5
5.00
Excellent

Date of publication
30/03/2019
Date of order
23/03/2019
30/03/2019
Very quick delivery and great price
5.00
Excellent

Date of publication
30/03/2019
Date of order
22/03/2019
30/03/2019
Fast and precise, can recommend to anyone
4.67
Excellent

Date of publication
28/03/2019
Date of order
24/03/2019
28/03/2019
The delivery was super fast, the item is amazing, looks like on the picture
5.00
Excellent

Date of publication
27/03/2019
Date of order
20/03/2019
27/03/2019
Site à recommander sans la moindre hésitation, excellent service de qualité, envoi rapide.
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 28/03/2019
Bonjour, merci beaucoup pour votre avis positif. Nous apprécions vraiment votre recommandation.

Date of publication
26/03/2019
Date of order
19/03/2019
26/03/2019
Everything perfect, thank you
5.00
Excellent

Date of publication
26/03/2019
Date of order
19/03/2019
26/03/2019
Great service from Snowtrax. Changed order after placing it and e mail communications regarding this were excellent. Quick delivery and good price . I would recommend this company to anyone .
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 28/03/2019
Wow. Thank you so much for your glowing review. Please feel free to recommend us to everyone.

Date of publication
25/03/2019
Date of order
18/03/2019
25/03/2019
Olang boots arrived promptly & are great. A real bargain too. Very pleased with purchase & would highly recommend this store.
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 28/03/2019
Wow. Thank you so much for your glowing review. Please feel free to recommend us to everyone.

Date of publication
24/03/2019
Date of order
16/03/2019
24/03/2019
Excellent service, quick delivery
5.00
Excellent

Date of publication
24/03/2019
Date of order
16/03/2019
24/03/2019
Ordered online, easy enough. Arrive promptly
5.00
Excellent

Date of publication
22/03/2019
Date of order
15/03/2019
22/03/2019
Excellent service
5.00
Excellent

Date of publication
22/03/2019
Date of order
18/03/2019
22/03/2019
Goods arrived on time and are excellent quality
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 28/03/2019
Yes Great news. Thanks again for your order.

Snowtrax Ski & Snowboard Store customer reviews

Snowtrax Ski & Snowboard Store

Ski & Snowboard Equipment, Clothing & Accessories

Discover the latest Ski & Snowboard Equipment, Clothing and Accessories, from the UK's largest Independent Ski & Snowboard Store. Stocking the biggest ski and snowboard brands, with Free Expert advice & outstanding customer service.

Contact
Matchams Lane
BH23 6AW Christchurch
United Kingdom
nick@snowtraxstore.co.uk
Snowtrax Ski & Snowboard Store
Owner
ISEARD HOLDING LTD
Matchams Lane
BH23 6AW Christchurch
United Kingdom
Trade register
United Kingdom 03469223
Authorized representative
Nick Warne
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Snowtrax Ski & Snowboard Store in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.