Reviews for Snowtrax Ski & Snowboard Store



Excellent

4.80/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 361 Trusted Shops reviews collected in the last 12 months.
In total, Snowtrax Ski & Snowboard Store has already collected 751 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
10/12/2018
Date of order
03/12/2018
10/12/2018
Excellent emails keeping me informed about order. Easy to pick up at local store.
5.00
Excellent

Date of publication
09/12/2018
Date of order
03/12/2018
09/12/2018
Efficient with excellent customer service.
5.00
Excellent

Date of publication
09/12/2018
Date of order
06/12/2018
09/12/2018
Easy to shop, fast delivery
5.00
Excellent

Date of publication
09/12/2018
Date of order
06/12/2018
09/12/2018
Great service
5.00
Excellent

Date of publication
08/12/2018
Date of order
24/11/2018
08/12/2018
The skis I ordered were fine. Their delivery service let them down as I waited 6 days between depatch and delivery.
4.33
Good

Snowtrax Ski & Snowboard Store replies: 10/12/2018
Thank you for your review! We're sorry to hear that your items were delayed on this occasion - this is definitely not common place and we hope you won't be put off with shopping with us in the future!

Date of publication
08/12/2018
Date of order
30/11/2018
08/12/2018
Excellent service all round
5.00
Excellent

Date of publication
07/12/2018
Date of order
25/11/2018
07/12/2018
As describe, just took a little while for delivery. Maybe we are spoiled with next day delivery nowadays
4.67
Excellent

Date of publication
07/12/2018
Date of order
03/12/2018
07/12/2018
Excellent service, many thanks
5.00
Excellent

Date of publication
07/12/2018
Date of order
30/11/2018
07/12/2018
Quick and accurate answers to my questions. Great communication and fast delivery (even to the other side of the world).
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 10/12/2018
Brilliant news! Thank you for your review :)

Date of publication
07/12/2018
Date of order
01/11/2018
07/12/2018
Very good service
5.00
Excellent

Date of publication
06/12/2018
Date of order
29/11/2018
06/12/2018
Skis shipped to Boston US in about 5 business days. Didn’t love the skis wrapped so tightly to one another, worried about altering the natural shape. Probably fine though. Overall happy.
4.67
Excellent

Snowtrax Ski & Snowboard Store replies: 10/12/2018
Thanks for your review We always wrap skis and snowboards tightly when shipping internationally. It is imperative that your equipment arrives safely and don't worry - the skis factory shape won't have been altered at all :)

Date of publication
05/12/2018
Date of order
28/11/2018
05/12/2018
Outstanding customer service
5.00
Excellent

Date of publication
05/12/2018
Date of order
24/11/2018
05/12/2018
Customer service and product was second to none, will purchase again in the future from you guys.
5.00
Excellent

Date of publication
04/12/2018
Date of order
25/11/2018
04/12/2018
Very happy. Great products, good communication and excellent service and delivery
5.00
Excellent

Date of publication
04/12/2018
Date of order
25/11/2018
04/12/2018
I was notified of a scratch on the goggles and offered an added discount. Great customer service and quick postage
4.67
Excellent

Date of publication
04/12/2018
Date of order
27/11/2018
04/12/2018
Totally reliable. Thsnks
5.00
Excellent

Date of publication
04/12/2018
Date of order
27/11/2018
04/12/2018
My go to snow sport shop
5.00
Excellent

Date of publication
04/12/2018
Date of order
27/11/2018
04/12/2018
Very satisfied
5.00
Excellent

Date of publication
04/12/2018
Date of order
27/11/2018
04/12/2018
Prompt great service would recommend
5.00
Excellent

Date of publication
04/12/2018
Date of order
26/11/2018
04/12/2018
Kept me informed and updated. Goods arrived as advertised. Excellent dealing with this retailer.
5.00
Excellent

Date of publication
04/12/2018
Date of order
26/11/2018
04/12/2018
Very fast delivery, product as described thx
5.00
Excellent

Date of publication
03/12/2018
Date of order
26/11/2018
03/12/2018
Excellent service. Very pleased.
5.00
Excellent

Date of publication
03/12/2018
Date of order
26/11/2018
03/12/2018
Smooth transaction and a good price for a quality product.
5.00
Excellent

Date of publication
03/12/2018
Date of order
25/11/2018
03/12/2018
Very prompt when I had a question about my order
5.00
Excellent

Date of publication
03/12/2018
Date of order
25/11/2018
03/12/2018
Excellent
5.00
Excellent

Date of publication
02/12/2018
Date of order
25/11/2018
02/12/2018
Had the wrong item delivered but they were straight on it and had the right product within 2 days. Smooth exchange with delivery and return, top shop
5.00
Excellent

Date of publication
02/12/2018
Date of order
25/11/2018
02/12/2018
Products as described. Speedy delivery.
5.00
Excellent

Date of publication
02/12/2018
Date of order
25/11/2018
02/12/2018
Great price & fast delivery thanks
5.00
Excellent

Date of publication
02/12/2018
Date of order
24/11/2018
02/12/2018
Great service and really easy return policy as item too big otherwise loved the product sorry to have to return x
5.00
Excellent

Date of publication
02/12/2018
Date of order
25/11/2018
02/12/2018
Dad messaged to say they had to delay my delivery by a few days. The coats arrived in dpd packaging with no internal packaging whatsoever. Very fishy Then the coat that fits and I’m thinking of not returning has a security tag in it which I can’t remove if I want to keep it. It was more an eBay , new with tags kind of delivery. Not impressed
2.00
Poor

Date of publication
01/12/2018
Date of order
24/11/2018
01/12/2018
Cannot recommend this store highly enough, it was really busy but the staff did not ignore you and got to you as soon as they could. The staff were all really helpful, patient (I tried on numerous pairs of boots to find the right ones) and knowledgeable. My daughter and I will definitely be going back there whenever I need anything.
5.00
Excellent

Date of publication
01/12/2018
Date of order
23/11/2018
01/12/2018
A good price for some new skis and great service. Very pleased.
5.00
Excellent

Date of publication
01/12/2018
Date of order
24/11/2018
01/12/2018
Perfect, but they did leave the security tags on the clothes, which I ended up hacksawing off. Lost a star for that boo boo
4.67
Excellent

Date of publication
01/12/2018
Date of order
23/11/2018
01/12/2018
Always a good experience
5.00
Excellent

Date of publication
01/12/2018
Date of order
24/11/2018
01/12/2018
Outstanding prices, communication and speed of delivery. Delighted with purchases in every way.
5.00
Excellent

Date of publication
30/11/2018
Date of order
23/11/2018
30/11/2018
beyond my expectations
5.00
Excellent

Date of publication
30/11/2018
Date of order
23/11/2018
30/11/2018
Really good never used this shop before but would highly recommend it
5.00
Excellent

Date of publication
30/11/2018
Date of order
23/11/2018
30/11/2018
Great comms fast delivery.
5.00
Excellent

Date of publication
30/11/2018
Date of order
23/11/2018
30/11/2018
Great competative price. Quick delivery. Great product.
5.00
Excellent

Date of publication
30/11/2018
Date of order
23/11/2018
30/11/2018
The boots turned up in a badly battered box that was a different branded box to the actual brand of boot I purchased. They didnt have any packaging in side the box so were just rattling around loose and there wasnt any info or paperwork with the boots at all
1.00
Very Poor

Snowtrax Ski & Snowboard Store replies: 01/12/2018
We’re really sorry to hear that we didn’t meet your expectations. At the beginning of every season - the ski boot boxes are recycled and all boots are displayed in our shop. Ski boots may be shipped in boxes of a different brand. Your feedback will be passed on to our warehouse.

Snowtrax Ski & Snowboard Store customer reviews

Snowtrax Ski & Snowboard Store

Ski & Snowboard Equipment, Clothing & Accessories

Discover the latest Ski & Snowboard trends at the UK's largest Independent Ski & Snowboard Store. Stocking all the top brands with Free Expert advice & outstanding customer service.

Contact
Matchams Lane
BH23 6AW Christchurch
United Kingdom
nick@snowtraxstore.co.uk
Snowtrax Ski & Snowboard Store
Owner
ISEARD HOLDING LTD
Matchams Lane
BH23 6AW Christchurch
United Kingdom
Trade register
United Kingdom 03469223
Authorized representative
Nick Warne
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Snowtrax Ski & Snowboard Store in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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