Reviews for Snowtrax Ski & Snowboard Store
4.86/5.00
Excellent
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Snowtrax Ski & Snowboard StoreReviews
: 1,877Excellent
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Snowtrax Ski & Snowboard Store- Logo - reviews
Snowtrax Ski & Snowboard Store - Ski & Snowboard Equipment, Clothing & Accessories
Discover the latest Ski & Snowboard Equipment, Clothing and Accessories, from the UK's largest Independent Ski & Snowboard Store. Stocking the biggest ski and snowboard brands, with Free Expert advice & outstanding customer service.
Contact
Snowtrax LTD
Matchams Lane,
BH23 6AW Christchurch, Dorset
United Kingdom
Trade register
Companies House 03468828
Authorised representative
Adam Bruce Halstead
This is how we ensure that reviews come from real consumers.
the most relevant positive review
2022-03-14T02:43:03Z 3 months ago
Super helpful customer service. I was worried my order after being screwed over by Alpine Trek (sent a pair of gloves for about 10% of the price of the lens ordered - then wanted to me to return before giving my money back). Emailed this company, got back to me right away, reassured me and told me when the gloves would be shipped out. Thanks for doing a good job.
the most relevant critical review
2021-12-04T19:11:39Z 6 months ago
Found the jacket I wanted on a big reduction on black friday, only size left was mine, a large, score. Ordered, only to receive an email days later after the jacket had gone on sale at a higher price to say there was a stocking error and my order was canceled. Seems odd they were available at a higher price after I bought mine! They did offer me a possivle discount on another jacket, but there wasn't anything else I liked. It meant that I missed out on all other black friday deals I had looked at and now everything elsewhere is back at full price. I wouldn't risk them again, very disappointed. 😠
Snowtrax Ski & Snowboard Store- Logo - reviews
Answer by Snowtrax Ski & Snowboard Store
4 months ago
We're really sorry and saddened to read that you were unhappy with the service you received from our store. We can assure you that there was no intention made to mislead you at all. On this occasion there was a simple stock synching error between our physical store and the online stock system, meaning the item you ordered simply wasn't available. Obviously with this coinciding with Black Friday, it was unfortunate timing.
We really hope you will still consider shopping with us again in the future.
Read the most relevant positive or most relevant critical review
Positive
Critical
2022-03-14T02:43:03Z 3 months ago
Super helpful customer service. I was worried my order after being screwed over by Alpine Trek (sent a pair of gloves for about 10% of the price of the lens ordered - then wanted to me to return before giving my money back). Emailed this company, got back to me right away, reassured me and told me when the gloves would be shipped out. Thanks for doing a good job.
Read more
2021-12-04T19:11:39Z 6 months ago
Found the jacket I wanted on a big reduction on black friday, only size left was mine, a large, score. Ordered, only to receive an email days later after the jacket had gone on sale at a higher price to say there was a stocking error and my order was canceled. Seems odd they were available at a higher price after I bought mine! They did offer me a possivle discount on another jacket, but there wasn't anything else I liked. It meant that I missed out on all other black friday deals I had looked at and now everything elsewhere is back at full price. I wouldn't risk them again, very disappointed. 😠
Snowtrax Ski & Snowboard Store- Logo - reviews
Answer by Snowtrax Ski & Snowboard Store
4 months ago
We're really sorry and saddened to read that you were unhappy with the service you received from our store. We can assure you that there was no intention made to mislead you at all. On this occasion there was a simple stock synching error between our physical store and the online stock system, meaning the item you ordered simply wasn't available. Obviously with this coinciding with Black Friday, it was unfortunate timing.
We really hope you will still consider shopping with us again in the future.
Read more
What other customers say about their experience with Snowtrax Ski & Snowboard Store
2022-05-10T08:34:16Z 12 days ago
Called for advice ahead of ordering online and it was well worthwhile; professional and honest advice over the phone from an enthusiast.
Reasonably priced kit, free and reliable delivery.
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2022-05-04T07:50:25Z 18 days ago
Easy to use website. Fast delivery. Great!
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2022-05-08T10:42:08Z 13 days ago
Arrived early. Item exactly as described
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2022-05-05T17:11:15Z 16 days ago
Fast and quick
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2022-04-11T21:47:37Z 1 month ago
very professional and happy to talk through options on the phone . purchased skis and they arrived via ups very quickly and were spot on and fully set up ready to go . cant fault their service and pricing was extremely competitive . cant see how you can improve on this service .
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2022-04-02T10:35:33Z 2 months ago
Easily found what I wanted at a great price promptly delivered
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2022-04-04T08:36:29Z 2 months ago
Good price, arrived promptly - all fine thanks
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2022-03-25T13:22:36Z 2 months ago
Quick and easy ordering and good delivery.
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2022-04-11T10:18:22Z 1 month ago
very good products sevice and post speed
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2022-04-19T18:08:12Z 1 month ago
great service, prompt delivery!
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2022-03-30T00:08:57Z 2 months ago
Fast delivery and great service
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2022-04-08T09:15:53Z 1 month ago
absolutely great!
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2022-04-17T15:49:07Z 1 month ago
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2022-04-15T21:05:46Z 1 month ago
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2022-03-27T10:12:57Z 2 months ago
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2022-03-24T07:46:40Z 2 months ago
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2022-03-23T21:35:50Z 2 months ago
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2022-03-21T10:11:41Z 3 months ago
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2022-03-14T02:43:03Z 3 months ago
Super helpful customer service. I was worried my order after being screwed over by Alpine Trek (sent a pair of gloves for about 10% of the price of the lens ordered - then wanted to me to return before giving my money back). Emailed this company, got back to me right away, reassured me and told me when the gloves would be shipped out. Thanks for doing a good job.
Verified review|
2022-02-24T07:04:58Z 3 months ago
Snowtrax have helped me through the whole buying journey, helping me choose the correct equipment via call and email and shipping skis was all made very easy by their expertise and obvious passion for the sport.
Skis were shipped with bindings mounted unblemished in transport.
I’ll be back for sure and am happy to recommend to others.
Verified review|
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Reviews for Snowtrax Ski & Snowboard Store
4.86/5.00
Excellent
How is the rating calculated?
Details about Snowtrax Ski & Snowboard Store
Snowtrax Ski & Snowboard Store- Logo - reviews
Snowtrax Ski & Snowboard Store - Ski & Snowboard Equipment, Clothing & Accessories
Discover the latest Ski & Snowboard Equipment, Clothing and Accessories, from the UK's largest Independent Ski & Snowboard Store. Stocking the biggest ski and snowboard brands, with Free Expert advice & outstanding customer service.
Contact
Snowtrax LTD
Matchams Lane,
BH23 6AW Christchurch, Dorset
United Kingdom
Trade register
Companies House 03468828
Authorised representative
Adam Bruce Halstead