Reviews for Snowtrax Ski & Snowboard Store



Excellent

4.85/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 371 Trusted Shops reviews collected in the last 12 months.
In total, Snowtrax Ski & Snowboard Store has already collected 631 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
10/08/2018
Date of order
02/08/2018
10/08/2018
Stock level was wrong so my order was cancelled. Was provided a refund on my credit card which ended up costing me 18 in Tran fees and exchange rate. I believe a reversal instead of refund would not have cost me anything.

Have sent email asking for compensation. Have been waiting 3 days for a response.

Very very annoyed.
1.00
Very Poor

Date of publication
08/08/2018
Date of order
01/08/2018
08/08/2018
Amazing service from very helpful, friendly and knowledgable staff.
5.00
Excellent

Date of publication
04/08/2018
Date of order
28/07/2018
04/08/2018
Giving it 4 rather than 5 because the snowboard packaging for delivery could have been better and a few superficial marks on the snowboard. Otherwise a speedy delivery.
4.00
Good

Date of publication
31/07/2018
Date of order
24/07/2018
31/07/2018
Very helpful knowledgable friendly staff
5.00
Excellent

Date of publication
30/07/2018
Date of order
23/07/2018
30/07/2018
Great Friendly Service and Prices Highly Recommended
5.00
Excellent

Date of publication
16/07/2018
Date of order
09/07/2018
16/07/2018
Great customer service. Arrived before expected date.
5.00
Excellent

Date of publication
06/07/2018
Date of order
24/06/2018
06/07/2018
5 star
5.00
Excellent

Date of publication
29/06/2018
Date of order
30/05/2018
29/06/2018
Great deal on my order and dispatched 1 day after submitting the binding fit form.
5.00
Excellent

Date of publication
27/06/2018
Date of order
05/06/2018
27/06/2018
sent out and subsequently processed return promptly
5.00
Excellent

Date of publication
13/06/2018
Date of order
06/06/2018
13/06/2018
super easy to deal with, brilliantly wrapped and arrived in Australia within the week. sooooo happy
5.00
Excellent

Date of publication
10/06/2018
Date of order
03/06/2018
10/06/2018
great
5.00
Excellent

Date of publication
09/06/2018
Date of order
29/05/2018
09/06/2018
EXCELLENT
5.00
Excellent

Date of publication
31/05/2018
Date of order
24/05/2018
31/05/2018
Good service, fast delivery
5.00
Excellent

Date of publication
31/05/2018
Date of order
24/05/2018
31/05/2018
Great prices in the after season sale Amazing delivery
5.00
Excellent

Date of publication
24/05/2018
Date of order
07/01/2018
24/05/2018
Very helpful especially when you have very awkward feet
5.00
Excellent

Date of publication
19/05/2018
Date of order
11/05/2018
19/05/2018
Great service all round
5.00
Excellent

Date of publication
18/05/2018
Date of order
08/05/2018
18/05/2018
Quick and great communication
Thanks
5.00
Excellent

Date of publication
12/05/2018
Date of order
04/05/2018
12/05/2018
Great on time delivery
5.00
Excellent

Date of publication
10/05/2018
Date of order
03/05/2018
10/05/2018
The problem was just with UPS delivery
4.00
Good

Date of publication
09/05/2018
Date of order
27/04/2018
09/05/2018
Fast and efficient. Couldn’t ask for more.

Thank you
5.00
Excellent

Date of publication
06/05/2018
Date of order
29/04/2018
06/05/2018
Easy ordering and speedy delivery.c
4.33
Good

Date of publication
04/05/2018
Date of order
27/04/2018
04/05/2018
No problems dealing with Snowtrax.
5.00
Excellent

Date of publication
02/05/2018
Date of order
24/04/2018
02/05/2018
Great service
5.00
Excellent

Date of publication
30/04/2018
Date of order
22/04/2018
30/04/2018
NO PROBS WHATSOEVER.
5.00
Excellent

Date of publication
29/04/2018
Date of order
22/04/2018
29/04/2018
Great communication with the staff. Thank you for the extra discount and help to buy my dream board. I will be back in touch about the right bindings for the board next. Either the new Arbor Cypress or Union Ultra. Decisions, decisions.
5.00
Excellent

Date of publication
29/04/2018
Date of order
21/04/2018
29/04/2018
Excellent experience. Customer service was fantastic and my order arrived in great time
5.00
Excellent

Date of publication
25/04/2018
Date of order
18/04/2018
25/04/2018
Brilliant service and super quick delivery.
5.00
Excellent

Date of publication
24/04/2018
Date of order
17/04/2018
24/04/2018
Fast delivery and great product
5.00
Excellent

Date of publication
23/04/2018
Date of order
16/04/2018
23/04/2018
Very dependably and just in time...
4.67
Excellent

Date of publication
23/04/2018
Date of order
16/04/2018
23/04/2018
Ordered at 1.30pm on a Monday, bindings arrived before 1pm on Tuesday, free delivery. Excellent service. Would buy from here again.
5.00
Excellent

Date of publication
23/04/2018
Date of order
16/04/2018
23/04/2018
Quick delivery and fab selection online. Thanks
5.00
Excellent

Date of publication
23/04/2018
Date of order
15/04/2018
23/04/2018
Great pair of climbing skins. Best price online and arrived quickly. Thanks
5.00
Excellent

Date of publication
23/04/2018
Date of order
13/04/2018
23/04/2018
Great price, quick delivery and very responsive to a query raised, top marks alround, well done Snowtrax
5.00
Excellent

Date of publication
22/04/2018
Date of order
15/04/2018
22/04/2018
Excellent service. Thank you
5.00
Excellent

Date of publication
21/04/2018
Date of order
14/04/2018
21/04/2018
Really disappointed with delivery time. I wasted a great deal of my own time waiting. Didn’t arrive in time for my holiday either so totally pointless. I think it’s not right to charge extra for speedy delivery on sat morning and the item was still in your shop at 5pm Monday.

Staff passing the blame and not taking responsibility bothered me also.
1.33
Very Poor

Date of publication
19/04/2018
Date of order
11/04/2018
19/04/2018
Wonderful service Great pricing - fast quality delivery - product A1
Thanks
TM
5.00
Excellent

Date of publication
18/04/2018
Date of order
11/04/2018
18/04/2018
Excellent price, delivered next day.
5.00
Excellent

Date of publication
16/04/2018
Date of order
06/04/2018
16/04/2018
Great service, and extremely prompt delivery. Good prices.
5.00
Excellent

Date of publication
16/04/2018
Date of order
09/04/2018
16/04/2018
Bought some Blizzard skis April 2018. Really competitive pricing. Timely and helpful response to email enquiries. Fast and efficient delivery. Skis were properly packaged to make sure no damage to edges in transit. All round excellent customer service.
5.00
Excellent

Date of publication
16/04/2018
Date of order
09/04/2018
16/04/2018
Great communication and very helpful members of staff. Fantastic deal on my skis.
5.00
Excellent

Snowtrax Ski & Snowboard Store customer reviews

Snowtrax Ski & Snowboard Store

Ski & Snowboard Equipment, Clothing & Accessories

Discover the latest Ski & Snowboard trends at the UK's largest Independent Ski & Snowboard Store. Stocking all the top brands with Free Expert advice & outstanding customer service.

Contact
Matchams Lane
BH23 6AW Christchurch
United Kingdom
nick@snowtraxstore.co.uk
Snowtrax Ski & Snowboard Store
Owner
ISEARD HOLDING LTD
Matchams Lane
BH23 6AW Christchurch
United Kingdom
Trade register
United Kingdom 03469223
Authorized representative
Nick Warne
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Snowtrax Ski & Snowboard Store in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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