Reviews for Snowtrax Ski & Snowboard Store



Excellent

4.82/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 362 Trusted Shops reviews collected in the last 12 months.
In total, Snowtrax Ski & Snowboard Store has already collected 660 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/10/2018
Date of order
12/10/2018
19/10/2018
Fast deliver and a great product
5.00
Excellent

Date of publication
19/10/2018
Date of order
11/10/2018
19/10/2018
Fantastic service - I had to return a few things as I was unsure of the sizes and everything went smoothly and swiftly
5.00
Excellent

Date of publication
18/10/2018
Date of order
02/09/2018
18/10/2018
Bought a pair of ski gloves on preorder. Service was great thank you
5.00
Excellent

Date of publication
18/10/2018
Date of order
03/10/2018
18/10/2018
Never received parcel, was told it had been posted through a window, Snowtrax uncooperative in helping to resolve the issue, even after constant phone calls.
1.00
Very Poor

Snowtrax Ski & Snowboard Store replies: 19/10/2018
Thank you for your review Kerry. We’re extremely sorry that you experienced a poor delivery service on this occasion from DPD. We can assure you that we were in direct contact with DPD throughout the whole process and treat a missing parcel with the highest priority.

Date of publication
17/10/2018
Date of order
10/10/2018
17/10/2018
Excellent communications and very helpful
5.00
Excellent

Date of publication
15/10/2018
Date of order
08/10/2018
15/10/2018
Excellent customer service. I was unsure which board and bindings combination to choose. No matter who I dealt with at Snowtrax, the couldn’t do enough to help. They sent me pics of the different colour binding on the board to help with my choice.
5.00
Excellent

Date of publication
14/10/2018
Date of order
07/10/2018
14/10/2018
Excellent products and service
5.00
Excellent

Date of publication
10/10/2018
Date of order
23/08/2018
10/10/2018
After ordering online the item was not in stock as I was aware but trying to phone and speak to someone apart from the shop totally impossible, I had viewed the item on the wed site and noticed it was stating to be unstuck two weeks prior to being advised that it had been dispatched.
4.33
Good

Date of publication
10/10/2018
Date of order
19/09/2018
10/10/2018
Great store and fast delivery
5.00
Excellent

Date of publication
10/10/2018
Date of order
03/09/2018
10/10/2018
Competitive pricing and great service. Although there was an initial delay in communication regarding when my pre-ordered item would be stocked, I cannot fault the effort taken to make it right.

Once they had finally received the item from the manufacturer they shipped immediately, and even called me directly to let me know. That kind of service goes a long way.
5.00
Excellent

Date of publication
09/10/2018
Date of order
02/10/2018
09/10/2018
Great product, great service
5.00
Excellent

Date of publication
08/10/2018
Date of order
01/10/2018
08/10/2018
Perfect Delivery to continental Europe within 2 Days. Packaging very safe. Snowboard in perfect condition.
5.00
Excellent

Date of publication
08/10/2018
Date of order
01/10/2018
08/10/2018
Goods arrived really quickly. Pleased with the items purchased and thought the price was good m.
5.00
Excellent

Date of publication
08/10/2018
Date of order
01/10/2018
08/10/2018
Excellent and speedy service. Would highly recommend
5.00
Excellent

Date of publication
08/10/2018
Date of order
01/10/2018
08/10/2018
Excellent service .... no problems experienced
5.00
Excellent

Date of publication
08/10/2018
Date of order
01/10/2018
08/10/2018
Thanks
5.00
Excellent

Date of publication
06/10/2018
Date of order
14/09/2018
06/10/2018
good
4.33
Good

Date of publication
05/10/2018
Date of order
28/09/2018
05/10/2018
My order was faulty at first but the Customer service team where amazing and we had a new helmet the next day
4.00
Good

Date of publication
04/10/2018
Date of order
27/09/2018
04/10/2018
Good price and fast delivery
5.00
Excellent

Date of publication
02/10/2018
Date of order
25/09/2018
02/10/2018
Great service from start to finish - efficient, professional, candid, helpful.
5.00
Excellent

Date of publication
02/10/2018
Date of order
25/09/2018
02/10/2018
The team at snowtrax were both helpful and professional and went above and beyond when dealing with my purchase. I called with information they required to complete the order and chanced my arm by requesting it be ready that day. Not only did they not baulk at my request but had it ready for me within the hour. Great service and highly recommended. I’ll be using them again.
5.00
Excellent

Date of publication
01/10/2018
Date of order
24/09/2018
01/10/2018
Excellent service, items as described and a bargain with their 10 offer, items were well packed & fast delivery, I will use snowtrax again for sure :)
5.00
Excellent

Date of publication
01/10/2018
Date of order
21/09/2018
01/10/2018
Fantastic experience, great customer service and the product choice is excellent.
5.00
Excellent

Date of publication
27/09/2018
Date of order
19/09/2018
27/09/2018
DPD made a mistake with delivery but Snowtrax's customer service was superb. They tracked the parcel, corrected DPD's mistake and refunded my shipping cost. Very happy with Snowtrax and I will continue to use them.
4.00
Good

Date of publication
25/08/2018
Date of order
17/08/2018
25/08/2018
Item delivered on time, correct product at good price. Packaging could have been bit more professional though otherwise happy
3.67
Good

Date of publication
23/08/2018
Date of order
16/08/2018
23/08/2018
Very efficient
4.00
Good

Date of publication
19/08/2018
Date of order
12/08/2018
19/08/2018
Pleased with the overall service
4.67
Excellent

Date of publication
19/08/2018
Date of order
12/08/2018
19/08/2018
Good product at good price
5.00
Excellent

Date of publication
18/08/2018
Date of order
10/08/2018
18/08/2018
Great service item arrived very quickly and is just what I wanted.
5.00
Excellent

Date of publication
10/08/2018
Date of order
02/08/2018
10/08/2018
Stock level was wrong so my order was cancelled. Was provided a refund on my credit card which ended up costing me 18 in Tran fees and exchange rate. I believe a reversal instead of refund would not have cost me anything.

Have sent email asking for compensation. Have been waiting 3 days for a response.

Very very annoyed.
1.00
Very Poor

Date of publication
08/08/2018
Date of order
01/08/2018
08/08/2018
Amazing service from very helpful, friendly and knowledgable staff.
5.00
Excellent

Date of publication
04/08/2018
Date of order
28/07/2018
04/08/2018
Giving it 4 rather than 5 because the snowboard packaging for delivery could have been better and a few superficial marks on the snowboard. Otherwise a speedy delivery.
4.00
Good

Date of publication
31/07/2018
Date of order
24/07/2018
31/07/2018
Very helpful knowledgable friendly staff
5.00
Excellent

Date of publication
30/07/2018
Date of order
23/07/2018
30/07/2018
Great Friendly Service and Prices Highly Recommended
5.00
Excellent

Date of publication
16/07/2018
Date of order
09/07/2018
16/07/2018
Great customer service. Arrived before expected date.
5.00
Excellent

Date of publication
06/07/2018
Date of order
24/06/2018
06/07/2018
5 star
5.00
Excellent

Date of publication
29/06/2018
Date of order
30/05/2018
29/06/2018
Great deal on my order and dispatched 1 day after submitting the binding fit form.
5.00
Excellent

Date of publication
27/06/2018
Date of order
05/06/2018
27/06/2018
sent out and subsequently processed return promptly
5.00
Excellent

Date of publication
13/06/2018
Date of order
06/06/2018
13/06/2018
super easy to deal with, brilliantly wrapped and arrived in Australia within the week. sooooo happy
5.00
Excellent

Date of publication
10/06/2018
Date of order
03/06/2018
10/06/2018
great
5.00
Excellent

Snowtrax Ski & Snowboard Store customer reviews

Snowtrax Ski & Snowboard Store

Ski & Snowboard Equipment, Clothing & Accessories

Discover the latest Ski & Snowboard trends at the UK's largest Independent Ski & Snowboard Store. Stocking all the top brands with Free Expert advice & outstanding customer service.

Contact
Matchams Lane
BH23 6AW Christchurch
United Kingdom
nick@snowtraxstore.co.uk
Snowtrax Ski & Snowboard Store
Owner
ISEARD HOLDING LTD
Matchams Lane
BH23 6AW Christchurch
United Kingdom
Trade register
United Kingdom 03469223
Authorized representative
Nick Warne
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Snowtrax Ski & Snowboard Store in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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