Reviews for Snowtrax Ski & Snowboard Store



Excellent

4.92/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 202 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 296 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
My Dakine ski bag came with the security tag still attached, which meant I had to drive to town to get it removed at Next. I was told I would get something by way of an apology but nothing materialised.
3.67
Good

Fast and clear communication by email. Fast shipping to Australia. Will shop with snowtrax again
5.00
Excellent

UPS delivery not very flexible( not allowed to collect from depot which would have been easy for me)
No instructions with skis re binding setting etc-perhaps I'm expecting too much
3.33
Fair

This was my first order and I'm very happy with it. Very quick delivery, good price and excellent boots. Will order again :)
5.00
Excellent

Speed of delivery was really quick and had my parcel in 2 day shame they used dpd and not another courier
4.00
Good

Quick and prop service and delivery.
5.00
Excellent

Great delivery sooner than estimated delivery
5.00
Excellent

Great service
5.00
Excellent

Very pleased from start to finish.
Thanks a lot.
5.00
Excellent

Quick fast delivery. Got a crab grab for me friend
5.00
Excellent

Great service. Great product
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 06/10/2017
Thanks for your kind review! We hope you consider us for your future ski and snowboard purchases :)

Great
5.00
Excellent

excellent service
5.00
Excellent

Very easy ordering and fast delivery
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 06/10/2017
Thanks for your kind review! We hope you consider us for your future ski and snowboard purchases :)

Excellent service
5.00
Excellent

The skis arrived very quickly and are great value. The box was damaged and torn though, but there appeared to be no damage to the skis.
4.67
Excellent

Snowtrax Ski & Snowboard Store replies: 06/10/2017
Thanks for your review We're sorry to hear that it sounds like the box has been a little mistreated during transit? Our couriers are normally very good and careful with all our correspondence.

excellent as always, professional staff with a wealth of knowledge
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 06/10/2017
This is great to hear Thanks for your feedback :) we look forward to helping you in the future

Quick delivery
5.00
Excellent

Loved it
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 06/10/2017
Thanks buddy!

Great value and service from this provider.
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 06/10/2017
Thank you for your kind review We hope you choose to shop with us again in the future :)

First time buyingfrom here, I would buy again
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 06/10/2017
Yes That's awesome news :) let us know if we can help with anything.

Great service, thank you
5.00
Excellent

Everything was efficiant , can't really review customer service as online order .
4.67
Excellent

Snowtrax Ski & Snowboard Store replies: 13/09/2017
Thank you for your review We hope you'll shop with us again in the future

Very fast customer service and international delivery. Very easy.
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 13/09/2017
Awesome We hope you'll shop with us again in the future :)

Very good service and price
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 13/09/2017
Thank you for your review Please recommend us to your friends and family :)

Bought a set of skis - great price, excellent communications and speedy delivery.
Highly recommended
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 13/09/2017
Wow - Thank you for your review Enjoy your skis - please consider us for any future purchases

Great
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 13/09/2017
Thank you for your review!

Awesome service, super quick, will buy from them again
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 13/09/2017
Thanks We'll see you again soon :)

Skis with bindings fitted arrived within 48hrs of ordering. Excellent service
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 04/09/2017
Thanks for your complete 5/5 review Please consider us for future purchases :)

Can't fault them ordered jacket came quickly no issues
5.00
Excellent

Everything went smoothly with both the order and delivery
5.00
Excellent

Good quality item and came in 2 days. Perfect
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 28/08/2017
Really happy to see you've loved our goods and services Please feel free to recommend us to friends and family :)

Very good
5.00
Excellent

Product as expected, delivery on time and excellent customer support.
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 28/08/2017
Wow We're really happy to see a review like this :) thanks for shopping with us You know where we are if you need assistance with anything Ski or Snowboard related in the future

very good shop
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 28/08/2017
Thanks! We think so too ;)

Arrived on time and well packaged. Happy with service.
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 28/08/2017
This is great to hear Thank you for your order

Only reason for 4 star instead of 5 is that the jacket ive got didnt come packed in its original packaging.
4.67
Excellent

Snowtrax Ski & Snowboard Store replies: 17/08/2017
Thank you for your feedback - It's important to us. We're always looking to improve in everything we do and we have informed our warehouse team regarding this :)

Found the snowboard I wanted, and these guys processed and shipped it SUPER fast From U.K. to Florida, USA in like 4 days. I was stunned. Thanks
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 17/08/2017
We're super happy to have 'stunned' you with the level of our service - but to be honest it's just what we do :) Happy shredding

Need to organise catalog sizes/colours more accurately
4.67
Excellent

Snowtrax Ski & Snowboard Store replies: 17/08/2017
Thanks for your feedback - this is a real insight and something we are actually looking into right now. We hope you'll continue to shop with us in the future

I wanted to thank you all at Snowtrax for your very professional service: Setting up the skis; making suggestions; your frequent contact via email to keep me informed; the speedy delivery; etc.

Your attention to detail is much appreciated and it's great to experience such excellent customer service.
5.00
Excellent

Snowtrax Ski & Snowboard Store replies: 17/08/2017
Wow - this is absolutely brilliant to hear Your kind words have been shared amongst all the teams involved with your order. We'll keep up the good work :)

Snowtrax Ski & Snowboard Store customer reviews

Snowtrax Ski & Snowboard Store

Ski & Snowboard Equipment, Clothing & Accessories

Discover the latest Ski & Snowboard trends at the UK's largest Independent Ski & Snowboard Store. Stocking all the top brands with Free Expert advice & outstanding customer service.

Contact
Matchams Lane
BH23 6AW Christchurch
United Kingdom
nick@snowtraxstore.co.uk
Snowtrax Ski & Snowboard Store

Owner
ISEARD HOLDING LTD
Matchams Lane
BH23 6AW Christchurch
United Kingdom
Trade register
United Kingdom 03469223
Authorized representative
Nick Warne
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Snowtrax Ski & Snowboard Store in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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