Snowtrax Ski & Snowboard Store- Logo - reviews

Snowtrax Ski & Snowboard Store
Reviews:

204 reviews in the last 12 months2,249 total reviews  

4.85
Excellent

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Certified since: 10 Aug 2022
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Snowtrax Ski & Snowboard Store fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

11 Dec 2023
 Verified review
The customer service was brilliant, my board came so quickly! (Especially compared to gear I’ve ordered from other sites). And after a follow up query with customer services about an issue, Sarah was quick to reply and went above and beyond in understanding and rectifying it. Couldn’t recommend enough and now just excited to use my board!

Top negative review

26 Feb 2024
 Verified review
Have the goods that you are selling online actually in stock. Don't take the payment, then email a day or two later to offer vouchers or refunds because you don't have the item you were selling. All too often, online sellers advertise goods at prices that beat their competitors but don't actually have those goods. Its a rotten practice and wastes customers time effort and money.
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Reviews for Snowtrax Ski & Snowboard Store

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10 Mar 2024
 Verified review
Not an accurate description on website. The item I wanted was not accurately described on the website. The mittens should have had goat skin palms but were in fact rubber. The parcel was delivered quickly but I had to returned it at my own cost.
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5 Dec 2023
 Verified review
Online returns process is pretty antiquated, especially with the short 15 days return policy.
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11 Aug 2023
 Verified review

Slow delivery

Ordered a hat, a light, small package on Saturday morning for a trip leaving on Wednesday night. Paid £5 for additional postage charges. Didn’t arrive in time and was eventually delivered Thursday evening - on the 6th day after an express order.
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