Good service and delivery. But the item is below par, considering the price. We ordered a frame 90x150 canvas, and at almost £400, we were expecting better quality. The gaps between the canvas and the frame are very uneven, and this is apparent when the canvas is hung. The frame is solid wood (as described) but low-quality timber meaning it flexes easily. The frame bows inwards by 5-10mm on the longer edge.
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Answer by Abstract House
1 Sept 2023
Dear en,
Thank you for taking the time to write us a review. It is feedback like this what makes us work harder to improve our products and services.
The artwork you purchased is made here in London using premium and sustainable materials including solid wood for the frame. It won't flex any any way but our customer support team will be in touch with you in case of a fault which we will make right.
All the best,
Will
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