I am really pleased with my new artwork and I cannot fault customer services. It was such a shame that I had to contact them though. The original artwork was damaged and had to be returned. The second artwork had a few issues with the frame but nothing that was too much of a problem. However, the packaging was an issue. Both boxes were open and damaged when they were delivered. The artwork is only covered with brown paper which is not very protective when boxes are being thrown around in a delivery van. I really appreciate that Abstract House are trying to be plastic free but it might be worth considering the three trips made by DPD to my house which did not help with the company's carbon footprint. Despite all of this, I love the artwork that Abstract House offer and I am already researching my next piece. Many thanks also to Will at Customer Services who dealt with and resolved my issues very promptly.
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26 Aug 2023
Verified review
Beautiful frame, amazing - faultless - packaging BUT one question: you keep saying ‘solid wood….solid wood …..solid wood’ etc in your ads but is the frame I bought solid OAK as I was led to believe?
I’d love to know please. I’m suspicious as there’s a curious smudge - it’s as if the grain is actually part of a decorative surface finish…
Hope to hear from you soon.
Best wishes
Catherine
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Answer by Abstract House
1 Sept 2023
Hi Catherine,
Thank you for taking the time to write us a review. Yes, our frames are made of solid wood and the oak has a wooden grain that is natural.
Our team has reached out to you to see if you would like any further assistance or have any further questions.
Thanks again,
Will
12 Dec 2023
Verified review
Art arrived quickly and properly packaged. The quality is lower than I expected for the price.
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3 Dec 2023
Verified review
Beautiful quality and well packed
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Answer by Abstract House
8 Mar 2024
Dear Freya,
Thank you for your review and hope you are enjoying.
Many thanks,
Chloe
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