snowleader.co.uk

Reviews:

The difference between good business and complacent / just cruisin’ business is not the lack of problems, but how these problems are handled. I had quite a few (too many for my liking) hiccups with Snowleader in 2023, but my previous experience in earlier years was perfect. Ordered kids skis and adult women’s skis on Black Friday 2023. Kids skis arrived to London. Tracking for women’s skis shows that courrier (Evri) has not even picked them up from sender yet. As a result I needed to wait 2 weeks before they do anything (refund or resending skis). 2 weeks later - they acknowledged that package was lost. I asked them can you please resend the same skis. They said this was impossible and refunded the skis. I then had to place a 2nd order, and pay additional delivery fees (which later got refunded upon emailing customer services). I then made an error when ordering my adult women wife’s skis - I entered sole length 255mm (instead of 25.5 MP) size. They had a complete common sense failure and they *actually drilled the skis for this 255mm size* which cost me £60 in London to re-drill. (Snowleader partially refunded this) For context for readers - the order was for adult woman skis (25-50 years selected on the website) and 25.5MP boots are approx 295mm sole length. They didn’t question and drilled 255mm sole length which corresponds to ~21.0/21.5MP ski boots - my daughter had this size when she was 7 years old. Photo attached the 2 boots - the one it should have been drilled for 25.5MP and 255mm sole they actually drilled it for. The responses were slow. It seemed customer was always wrong, until customer proves he is right etc. Didn’t feel like much of customer service there.

They entice you with low prices, then charge £9.99 for delivery. Then they use Hermes/Evri. Then the driver knocks the door and drives off 5 seconds later, without using the parcel bin like he always has done in the past. This is a French company, and they seem to systematically ignore all inquiries from the UK. I was ignored then cut off on live chat! Tried to get through for over 45 minutes. And the phone number on their website is a dud. A bit like their customer service. The contact form does not work either. My parcel is now a week late and I'm not optimistic that it will rock up any time soon. Very poor comms, non-existent customer service. Snow blindness rather than snow leader. I will avoid like the plague in future.