Review summary
Customers frequently praise the fast delivery, competitive pricing, and high product quality, often noting that items match their descriptions and expectations. Ordering is described as easy and straightforward, thanks to clear website navigation and a smooth checkout process. Many also highlight the generally helpful and responsive customer service, and most customers found the packaging adequate, with products arriving safely. However, some customers express frustration with delivery delays and unreliable delivery windows. Issues with third-party couriers such as Evri and Royal Mail are commonly reported, including lost packages, poor communication, and mishandling. A few customers also mention slow responses or unhelpful resolutions from customer service, as well as occasional inadequate or damaged packaging.
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How Trusted Shops prevents fake reviewsReviewssnowleader.co.uk
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Verified
Great products!
Bought a running vest! Very happy with the quality and the price. Delivery was prompt considering it was coming from France (I think). Would buy from them again!
Verified
To be honest this is not the first time I have ordered from SnowLeader. I live in the UK and I know they are base in France. But they have some really good deal and a fantastic costumer service.
Delivery arrived with Evri for the UK and well protected.
I am please with the ski and poles I bought from them.
So if you live in the UK don't be afraid to order from them. It is good value for money compare to lot of our local shop here.
Bon ski les amis!
Verified
Such excellent value for an amazing product .. fit was perfect and true to size . SnowLeader were fast to post and great with tracking etc. would defiantly buy again!
Verified
Super fast
Ordered a ski & binding bundle - bindings mounted and skis delivered in days at the best price on the web - what’s not to like?
Verified
Good price on skis BUT!
Good price on skis, bought two pairs and ordered adjusted bindings for the same pair of ski boots, (sole length 295), both pair's Atomic skis with the exactly the same bindings - arrived with 3 different adjustments for boot sole length over the 4 bindings! There could only be ONE correct setting. TECHS. Check your settings - this is a safety issue. Managers - check your techs.
Otherwise good price, good delivery times.
Verified
Reliable seller 🙂
I wasn’t sure about this site because I’d never heard of them but they had the product I wanted at such a bargain price compared to other places!
Easy purchase, quick delivery ☺️
Verified
Started great, went down hill, finished off Ok
The products you sell are great. Post sale customer service needs some attention, the delay in responding to emails is unacceptable. Explaining to customers that their return is actually been sent back to France and not the UK as the postage label suggests would be a good starting point.
When I eventually got to chat with an employee at Snowleader everything went smoothly. From the date I returned my items to the day I was 'fully' refunded it took 21 days. I don't understand why I was refunded in 3 separate payments when all items returned were bought under the same order??
Reply from snowleader.co.uk
Hello,
Thank you for your feedback. We are glad to hear that you are satisfied with our products.
Regarding the processing of returns, please note that we have a 14-day period to refund parcels received at our UK warehouse. This timeframe may have been impacted due to the increased demand during this busy period, and we sincerely apologize for any inconvenience caused.
The items are then sent on to our warehouse in France, but the refund is issued as soon as the parcel is received in the UK, even before it reaches France.
We are committed to providing you with an even better experience on your next order.
Best regards,
The Snowleader Team
Verified
Good service and plenty of choice for outdoor gear. I have completed all the Munros, Furths and Wainwrights and am a Mountain Leader who lives in the English Lakes.
Verified
Easy company to deal with, though sometimes a bit slow to respond to emails. Also, despite the fact they use Evri and many customers have had so many problems with them, my items arrived as scheduled - though it has to be said, our local Evri courier is great, so as long as the goods get to her we'll get them. But great product at always a great price and I will check their website whenever I'm buying outdoor gear in future.
Verified
First purchase from this Company
Assisted by the chat facility before ordering and goods received in perfect condition (not the 24hr service I paid for) however still very pleased with my purchase.
Verified
Good company to deal with
I ordered a pair of Black Crows Ski’s which were at a great price and arrived in the uk quickly, they were packaged really well.
I’ve purchased from Snowleader a few times and would recommend.
Verified
Good range, terrible delivery
Its great to be able to find womens Sportiva mountaineering boots not available in the UK, but I paid extra for quick delivery - days later and still no parcel... Just a seven hour window that I have to wait in to sign for the boots, which was unexpected and frustrating.
Reply from snowleader.co.uk
Hello,
We apologise for the delay in dispatching and delivering your order. This period of high demand has, exceptionally, led to longer processing and delivery times.
Your order left our warehouse on 1 July and the carrier confirmed delivery to us on 6 July.
We thank you for your patience and apologise for any inconvenience caused.
We are doing everything we can to ensure you have a better experience with your next order.
Kind regards,
The Snowleader team
Verified
The experience I had with this company was just like the Patagonia coat I bought off them, sleek, pristine . Quality and top draw!!🙌🙌
Verified
Smooth and quick
Ordered from Snow Leader twice. Good prices and fast delivery to the UK with no hidden charges.
Verified
Shopping experience was very good. Fast and efficient delivery of a pair of skis. Very good price too on current seasons model.
Could have been slightly more protected in the packaging as box was holed above each binding but the skis were undamaged.
Discount code for first order (£5) initially worked but then didn’t which was annoying but a minor difference on an otherwise great price.
Verified
Could communicate delivery better Royal Mail didn’t tell me it was out for delivery and so I couldn’t make alternative arrangements
Verified
Very good service from snow leader.quality of the item all the way through to delivery. Excellent .
Verified
Best Price on the Net !
Great board, best price i could find on the web with a bonus of a free board bag, purchased from snowleader before so that speaks for itself. Having loyalty points awarded is good too. I always check snowleader out when buying bigger items.
Took a while to get here, packing could be better by the time it got to be delivered to my door the box packaging was very beat up and torn but checked the contents out and luckily it was intact, no damage. So work out well.
Many thanks "snowleader", money well spent.
regards Andy
Verified
Excellent service. Item arrived on time, as communicated. Would definitely buy from them again.
Verified
Better & more secure packing needed
Easy to order & good communication but needs big improvement with packing !!!! My items were not packed securely enough & with it being Sil-Proof liquid this could very easily have leaked !! I’ve had this happen in the past which wasn’t a good experience.
Reply from snowleader.co.uk
Hello,
Thank you for your feedback.
Please rest assured that we attach great importance to ensuring our shipments and product packaging meet the required standards.
Please do not hesitate to contact us if you notice any defects or if you have any questions.
Thank you for your understanding; we remain available should you have any further enquiries.
Kind regards,
The Snowleader team
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snowleader.co.uk
- +448724429028
- www.snowleader.co.uk
- contact@snowleader.com
- Epagny Metz-Tessy, FRA
About
snowleader.co.uk
Find the best gear and clothing on Snowleader ! From skis to snowboards, street clothing, hiking shoes, you will find what you need. We only select the best products and the best quality.
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