snowleader.co.uk
Reviews:

2,661 total reviews   993 reviews in the last 12 months

Review summary

Customers appreciate the competitive pricing offered by the shop, as well as the fast and efficient deliveries reported by many. The website is generally considered easy to use and informative, and most customers are satisfied with the quality and accuracy of the products received. Some customers also highlight helpful and friendly customer service staff, and note that return and refund issues can be resolved with persistence. However, negative feedback centers on delivery reliability, particularly with delays or poor handling by Evri. Some customers find shipping or return costs to be an unexpected addition. There are recurring complaints about slow or complicated return and refund processes, mixed experiences with customer service responsiveness, and occasional problems with defects, sizing, or website issues such as bugs or unclear discount code information.

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Reviewssnowleader.co.uk

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Community member 
1 Reviews
 Verified

Fast delivery and good service

My parcel arrived later than expected, but it did arrive in the end. The company kept me updated and the issue was sorted. Overall, I’m happy with the service.
Community member 
1 Reviews
 Verified

Will purchase from Snowleader again 👍

Trainers were packed very well,transit was very secure also which pleased me even more...Trainers are very comfortable...Foam is nice and responsive
Community member 
1 Reviews
 Verified

Saloman Ultra 5

Good price, arrived on time, looked everywhere in the UK for my size, couldn’t find any retailers with them in stock, can’t fault them.
Community member 
1 Reviews
 Verified

Great product, quick delivery

Efficient ordering and very quick delivery. Yes, delivery cost is high but you know this upfront so it is your choice whether you order with them or not. The actual product was cheaper with this company so it worked out about the same as other companies. The Mercury Mitts are of very good quality. They are a gift so unable to comment further.
Community member 
1 Reviews
 Verified

Happy customer

Items always sent correctly and quickly, and they've sorted out customs etc making it straight forward. Happy customer.
Community member 
1 Reviews
 Verified

Great

Not sure if I missed it - but having more delivery time options (apologies if I did miss that part) Other than that great website. Great service and payment options and friendly, easily navigated web design. Loved my boots and the price was best option on the internet that I have come across!
Community member 
1 Reviews
 Verified

Great value and quick delivery

I ordered a pair of Meindl walking shoes from SnowLeader because they had the best price around. The shoes arrived in good time and they are perfect.
Community member 
1 Reviews
 Verified

Quality at a brilliant price.

After lots of research, I found the ski jacket I was looking for at a much better price than elsewhere. I was nervous because it seemed too good to be true, but I was kept informed of shipping progress all the way through its journey and it reached me in perfect condition. Lovely jacket. Thank you.
Community member 
4 Reviews
 Verified
very comfortable shirts to wear and be seen wearing. Ironing is easy with no needless buttons etc. wash well at 30 degrees.
Community member 
1 Reviews
 Verified
Ordering was quick and efficient. Product is excellent. Delivery by Evri was, as always, a bit of a nightmare. Despite your advice that goods should be fully examined before delivery person departed he refused to wait for me to do so. Luckily the product was in good order but I was aware that it had not been you may well have penalised me for not complying with your instructions. I really urge you to consider changing to another delivery company.
Community member 
1 Reviews
 Verified
Trousers good price and good fit Delivery expensive and what is handling fee all about ? Added just under £10 to cost
Community member 
1 Reviews
 Verified

Great to buy from!

Great choice of products, quality of service and good prices. Quick delivery to the UK. Ordered some sunglasses on Thursday and they arrived the following Monday!
Community member 
1 Reviews
 Verified
Great products at great prices. Really helpful customer service. We needed skis fast and they had good deals, the staff were friendly and helpful. I purchased boots and skis and very happy with both.
Community member 
1 Reviews
 Verified

Very good

Great choice of items, fast dispatch. We've purchased from skis with bindings to gloves and jackets over the past few years and never had any problems. We live in the UK and they take care of customs.
Community member 
1 Reviews
 Verified

Extremely disappointed wirh my experience . DO NOT USE Snowleader

I’m extremely disappointed with my experience with Snowleader. I placed an order on 20th March 2026, and as of today (28th March), it still hasn’t arrived. This was not a small purchase either — my order totalled £406 — so I expected a much higher level of service and reliability. What makes this even more frustrating is that I have a holiday booked for 4th April. I’ve already paid extra baggage fees specifically to take my skis with me, and I’ve also paid additional money for a private taxi transfer to accommodate travelling with my skis. That’s even more cost added, and now I’m left unsure whether my order will arrive in time. This situation is completely unacceptable given how time-sensitive it is. I also don’t understand why Snowleader chooses to use a courier like Evri, which has a poor reputation for delays. The lack of urgency and poor delivery management reflects very badly on the company as a whole. At this point, I’m not a happy customer at all — just very disappointed and stressed. I expect Snowleader to come up with a solution quickly, as my holiday is only a week away and I fully expect to have the skis I paid for in time. Overall, a very frustrating experience that has seriously affected my trust in this company. I would not recommend Snowleader at all — stay away and spend your money elsewhere

Reply from snowleader.co.uk

Hello, We are very sorry for the inconvenience caused, which was beyond our control. The relevant department launched an investigation on 27 March to locate your parcel. We hope to resolve this issue quickly, but the investigation may take one to two weeks. We will contact you directly by email as the matter progresses. Thank you for your patience. Please do not hesitate to contact us if you have any further questions. Kind regards, The Snowleader team
Community member 
1 Reviews
 Verified

Very happy

Ordered a Burton snowboarding jacket and saved myself at least £90 on the UK prices. Yes it doesn't arrive "next day" but if you don't need it immediately, communications, price and packaging were all excellent. So based on the given timelines for delivery, I'm a happy bunny!
Community member 
1 Reviews
 Verified
Good price. Item as described. Fast delivery. But please stop using Evri. They do not deliver, they leave the item in front of the premises in the rain and do not follow described dropping point.
Community member 
1 Reviews
 Verified

Great service

Made a very helpful call to confirm product was as described. Boots arrived as expected and are perfect ;-)
Community member 
1 Reviews
 Verified
The price is a lot cheaper than other shops and the support was so efficient.
Community member 
1 Reviews
 Verified

Excellent buying experience

Good website. Good stock. Best prices, presented clearly and with delivery options stated early. Fast despatch. Good delivery pipeline. All in all, an excellent buying experience, but I haven’t tested their returns process (no need) so can’t comment on that

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