Review summary
Customers consistently highlight the fast delivery, attractive pricing, and good value for money as standout positives. The quality and accuracy of products receive high marks from most reviewers, and many appreciate the website's user-friendly design with clear information. Additionally, the return process is frequently described as easy and professional, and packaging is generally considered secure and protective. Customer service also receives praise from many for being helpful and responsive. However, some customers report issues with delivery delays, often due to problems with courier partners such as Evri and Royal Mail, which can lead to stress and complications. There are also mixed experiences with customer service, as a significant minority find responses slow or unhelpful. A few reviewers express frustration with unclear or delayed return processes, and some mention packaging that was damaged or insufficient.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewssnowleader.co.uk
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Verified
Easy communication and good website. I had to return a product as it was too big for me and the return was handled very easy and professional.
Verified
Excellent products, swift delivery BUT
Excellent products and swift delivery, BUT impossible to contact their Customer Services. After experiencing difficulty with a corrupted returns label file generated through their returns portal, a contact form was completed 5 days ago to which no reply has been received. The form guarantees a response in 2 days. I have held in a queue on their premium customer service telephone number for over 15 minutes before being told due to the extended delay the call was being cut off. I'm not sure what else to try, but with a £338.90 refund due I will not be giving up. This experience would make me extremely nervous about ordering again, unless I can be sure the entire order will be kept.
Reply from snowleader.co.uk
Hello,
We apologize for the inconvenience.
During this busy period, we receive a large number of requests which we try to respond to as quickly as possible.
Your new return label has been sent on February 9th.
Best regards,
Snowleader Team"
Verified
Great Prices and Speeding delivery from Eu to UK
This is the second time I ordered something from these people and it ahs been a smooth experience so far. It still takes around a week or less from order to receiving my order but coming from EU and no hidden custom fee make it a breeze. Some other site are not very clear on their pricing (no names mentioned) so you end up with a surprise customer and admin bill but not with these guys so you instantly know if you are getting a good deal or not.
Luckily I have never had to do a refund yet which might be where most of the other negative reviews stems from as it can be tricky to send the item back to another country and people trying to ask questions to someone whop speaks a different language.
Verified
Nice discount on the Addidas UTMB top. This item isn't even available on the uk Adidas site until December so really happy to get it very early.
Thanks for the quick delivery too.
Verified
Very competitive and easy. I felt very confident in the sizing. Delivery was very quick and no fuss. Excellent package. They should have a bash at running the country.
Verified
Ordered skis online for UK delivery. All very smooth with no difficulties around VAT and duties - a;; taken care off by Snowleader
Verified
Snowleader are awesome! Customer service and after-sales customer care is rapid!
Very pleased with the speed at which they have dealt with all my queries.
Verified
nicely designed organic cotton shirts with autumnal thickeness. Size slightly smaller than my usual shirts though do not shrink on washing on recommended settings. No extra buttons makes ironing easy. Bit pricey for what you get though if last that's okay.
Verified
Parcel arrived in good time. The top looks good with no problems. The top is a birthday present so don’t know not much yet.
Verified
It was a very easy process to order a pair of skis, and then have the bindings mounted to my measurements. The delivery was very quick. An excellent service from start to finish. Thank you
Verified
Great service and very quick delivery, the products was exactly as pictured and described online, I will definitely buy from this site again.
Verified
Amazing
I highly recommend this shop! The shoes arrived very quickly, they are beautiful and, most importantly, very comfortable. The quality is great and exactly what I expected. The price was also very attractive and competitive, which is a big plus. I have no complaints about the customer service – everything went smoothly and exactly as expected. I will definitely shop here again. 😊
Verified
Brilliant company with fast delivery to Scotland
Brilliant company with fast delivery to Scotland.
The only issue I had was the sizes of the jacket and gloves. Both appear small made so I would go one size up in future.
Verified
Fabulous except for Evri
Fantastic customer service but lot one point for having Evri as the only courier option in the UK. We don’t usually buy from stores that only use Evri but my Son and his GF wanted this particular Osprey bag for their trip around the world starting in January and Snowleader had the style they wanted so we nervously ordered.
Evri as usual made the delivery extremely stressful, the bags nearly didn’t arrive because they damaged the package but fortunately the bags finally arrived Christmas Eve after numerous calls/ chats.
Natalie from Snowleader kept on top to the issue and followed up where needed. She was fabulous, friendly and professional. Like I said, would have been five star customer service if there was the option to use other UK couriers.
Verified
Apprehensive due to heading skiing soon
I had never used Snow Leader before so not sure they would be able to deliver on time, but Trust Pilot reviews seemed ok so decided to give them a go.
Not disappointed, everything arrived quicker than I was expecting which was great so looking forward to the trip without worrying the kit wouldn’t arrive before I leave. Gear also as advertised so full marks Snow leader.
The only thing I would mention would be Everi, 0 points as usual. Snow leader’s policy is you must check everything before you accept and sign, however I was out when the delivery arrived and according to Everi I apparently sign for, not sure how that works as I didn’t. The parcel was also left in a bin at the back of the house. Picture attached. Not Snow Leaders fault, but think you need to be aware about the level of service you are getting from your preferred courier.
Verified
First experience with Snowleader and I've been delighted. The website was easy to browse and find the items i was looking for. The prices were excellent and the jacket and salopettes delivered quickly. 10/10
Verified
Great winter sports products and great special lines at special discount - the Zoe’s Favourites happened to line up with my favourites - all good 👍🏻
One change to make the service better for a UK purchaser would be to reduce the (already good value) shipping costs on v small packages ….if possible? Would make purchase decisions easier for smaller size/value items.
Verified
Great from start to delivery
Easy to order , best price I could find and price as displayed no customs tax etc , arrived quickly . Thanks
Verified
Great product selection, great prices, fast delivery.
Excellent communication . Will definitely buy from you again
Verified
Easy to order.
Kept up-to-date about delivery.
Item arrived well packaged.
Straightforward to return items
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- +448724429028
- www.snowleader.co.uk
- contact@snowleader.com
- Epagny Metz-Tessy, FRA
About
Find the best gear and clothing on Snowleader ! From skis to snowboards, street clothing, hiking shoes, you will find what you need. We only select the best products and the best quality.
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