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Test My Pets UK
Reviews:

209 reviews in the last 12 months272 total reviews  

4.07
Good

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Top positive review

23 Sept 2023
 Verified review
I ordered the test for my blue staffy who has some allergies and skin issues. I was sceptical at first. However I had speedy test results. I sent my sample off on the Monday (1st class signed for) and I received the results by Friday afternoon. The online chat team were very quick to answer any questions. Also I like to think the test results are quiet reliable as I know she has issues with beef and turkey and they both came back as 100% reactive. This has made me feel more at ease with the results and the only food I was giving her with a 100% reaction was yoghurt. I feel that this test has helped me narrow down and able to eliminate more foods I hadn't even considered. The only downfall was , the app I downloaded would not work. However it turns out I didn't need the app, and the tracking system on your main page wasn't kept up to date. when I contacted your chat team informed me the exact date and time the sample had been received.

Top negative review

6 days ago
 Verified review
Submitted my puppy’s fur for testing. Result came back indicating reaction to all the items he was currently eating plus many items he has never had contact with. Whilst I appreciate that the test shows any reactive items, the 12 pages of the report were full of caveats disclaiming the test and finished with a statement that the test process had not been scientifically proved. I was left feeling that I had paid for a test, at a time when I had serious concerns about my new pet’s health, and it was only once I had paid for the test and received the results did I learn that it was not based on any proven science. The report was of no help to me whatsoever and I feel cheated. The whole process meant that here was a delay of nearly two weeks in then going to the vet and starting again. In the meantime, my puppy was crying with the irritation and itching he was suffering.
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Reviews for Test My Pets UK

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16 Apr 2024
 Verified review

Thorough report but not convinced…

The service is easy to use and results very thorough however everything came out pretty much around 90%, so I’m still none the wiser as to what my cat is allergic to and why she is breaking out in sores. I would liked to have seen a clear front runner identified so I could remove the offending ingredient from her diet.
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OL
Olivia L.
Castlepollard
11 days ago
 Verified review
There was little communication that the payment had gone through and it was all ok. The blurb was muddled and not very impressed. Actual test was ok…but not sure I would do it again
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16 Apr 2024
 Verified review
Quick response with testing. Lots of helpful information. Thus will help my dog immensely. If you could supply a wee bag for the specimen.
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7 Apr 2024
 Verified review
Paid extra for quick response but it still took over two weeks. Dog seemed to be allergic to a lot. Not sure how accurate
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11 Mar 2024
 Verified review
for years my dog has been itching, also had yeasty ears i can now change her diet to try to elevate this
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3 Apr 2024
 Verified review
I appreciated the quickness of the results however results were questionable, so disappointed tbh
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26 Feb 2024
 Verified review
Got results quick, seemed very thorough unfortunately I personally found it a bit difficult to understand. Not seen a great difference in my dogs skin but still going through process of making sure not to give him things on the list. Would recommend though, definitely worth the money.
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2 Mar 2024
 Verified review

The results seemed a little impersonal and generic

The results seemed a little impersonal. Most items listed were what most dogs can’t eat anyway. My dog has severe reactions at times and I was hoping for a more detailed report
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9 Mar 2024
 Verified review
I liked the ease of the process and the quickness of the results. I wold have liked acknowledgement that the sample had been received so I knew when to expect the results
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13 Feb 2024
 Verified review
Good quick service and easy to follow instructions. Results came back quickly too. Trying to work out reducing exposure to results which showed higher intolerance
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22 Feb 2024
 Verified review
Results clear and quite an assortment of tests. Had to chase them up for results after 3+ weeks as heard nothing once we sent off sample.
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24 Feb 2024
 Verified review
Dog allergy Liked the intense report feedback. Nice to get special offer on price as I know yjus can be expensive.
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17 Feb 2024
 Verified review
Helped answer a few questions. Nothing more
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10 Feb 2024
 Verified review
Still waiting
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1 Feb 2024
 Verified review
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17 Jan 2024
 Verified review
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Answer by Test My Pets UK
24 Jan 2024
Thank you for your review. We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Donna, Customer Service Manager
21 Oct 2023
 Verified review

Happy

Very good feedback regards results of tests from sample sent. Easy to understand for food result's. A little less so with regards allergies relating to grass. With that I mean the different grasses that Dexter may have a reaction to. Although it's great knowing it's difficult when walking to know if the grass is one Dexter is allergic to. That being said a great service offered for what I paid, swift and detailed.
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Answer by Test My Pets UK
30 Oct 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Lucie Customer Service
7 Jun 2023
 Verified review

Not as clear as I assumed it would be.

I’m not really sure what I was expecting from the test other than to list items my dog was allergic to. I was getting confused with the results as some items I wouldn’t clearly feed to my dog. Perhaps a blood test would’ve been easier as I wanted to know what was causing the dogs allergies and upset tummy.
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Answer by Test My Pets UK
17 Sept 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@testmypets.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
HA
19 Dec 2023
 Verified review
The test itself was quick and easy to do and I got the results within a couple of days. The only slight problem I felt was that the results came through as though they were for a person rather than a dog, in fact I emailed the company to double check. Otherwise all good 👍🏻
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Answer by Test My Pets UK
24 Jan 2024
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
16 Dec 2023
 Verified review
Ordering the test was easy, however the test results did not achieve the results one would have expected and easy enough to point to any particular remedy. In essence the results were medium or high risk, ruling out most food intake.
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Answer by Test My Pets UK
24 Jan 2024
Thank you for your review. We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Donna, Customer Service Manager