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Test My Pets UK
Reviews:

211 reviews in the last 12 months272 total reviews  

4.08
Good

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Top positive review

23 Sept 2023
 Verified review
I ordered the test for my blue staffy who has some allergies and skin issues. I was sceptical at first. However I had speedy test results. I sent my sample off on the Monday (1st class signed for) and I received the results by Friday afternoon. The online chat team were very quick to answer any questions. Also I like to think the test results are quiet reliable as I know she has issues with beef and turkey and they both came back as 100% reactive. This has made me feel more at ease with the results and the only food I was giving her with a 100% reaction was yoghurt. I feel that this test has helped me narrow down and able to eliminate more foods I hadn't even considered. The only downfall was , the app I downloaded would not work. However it turns out I didn't need the app, and the tracking system on your main page wasn't kept up to date. when I contacted your chat team informed me the exact date and time the sample had been received.

Top negative review

6 days ago
 Verified review
Submitted my puppy’s fur for testing. Result came back indicating reaction to all the items he was currently eating plus many items he has never had contact with. Whilst I appreciate that the test shows any reactive items, the 12 pages of the report were full of caveats disclaiming the test and finished with a statement that the test process had not been scientifically proved. I was left feeling that I had paid for a test, at a time when I had serious concerns about my new pet’s health, and it was only once I had paid for the test and received the results did I learn that it was not based on any proven science. The report was of no help to me whatsoever and I feel cheated. The whole process meant that here was a delay of nearly two weeks in then going to the vet and starting again. In the meantime, my puppy was crying with the irritation and itching he was suffering.
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Reviews for Test My Pets UK

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Olivia L.
Castlepollard
11 days ago
 Verified review
There was little communication that the payment had gone through and it was all ok. The blurb was muddled and not very impressed. Actual test was ok…but not sure I would do it again
Report review
16 Apr 2024
 Verified review

Thorough report but not convinced…

The service is easy to use and results very thorough however everything came out pretty much around 90%, so I’m still none the wiser as to what my cat is allergic to and why she is breaking out in sores. I would liked to have seen a clear front runner identified so I could remove the offending ingredient from her diet.
Report review
3 Apr 2024
 Verified review
I appreciated the quickness of the results however results were questionable, so disappointed tbh
Report review
2 Mar 2024
 Verified review

The results seemed a little impersonal and generic

The results seemed a little impersonal. Most items listed were what most dogs can’t eat anyway. My dog has severe reactions at times and I was hoping for a more detailed report
Report review
17 Jan 2024
 Verified review
Report review
Answer by Test My Pets UK
24 Jan 2024
Thank you for your review. We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Donna, Customer Service Manager
16 Dec 2023
 Verified review
Ordering the test was easy, however the test results did not achieve the results one would have expected and easy enough to point to any particular remedy. In essence the results were medium or high risk, ruling out most food intake.
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Answer by Test My Pets UK
24 Jan 2024
Thank you for your review. We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Donna, Customer Service Manager
26 Nov 2023
 Verified review
Report review
Answer by Test My Pets UK
24 Jan 2024
Thank you for your review. We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Donna, Customer Service Manager
7 Jun 2023
 Verified review

Not as clear as I assumed it would be.

I’m not really sure what I was expecting from the test other than to list items my dog was allergic to. I was getting confused with the results as some items I wouldn’t clearly feed to my dog. Perhaps a blood test would’ve been easier as I wanted to know what was causing the dogs allergies and upset tummy.
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Answer by Test My Pets UK
17 Sept 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@testmypets.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager