Test My Pets UK- Logo - reviews

Test My Pets UK
Reviews:

210 reviews in the last 12 months276 total reviews  

4.06
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: 22 Jun 2022
The Trustmark indicates trustworthy online retailers.
Test My Pets UK fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

23 Sept 2023
 Verified review
I ordered the test for my blue staffy who has some allergies and skin issues. I was sceptical at first. However I had speedy test results. I sent my sample off on the Monday (1st class signed for) and I received the results by Friday afternoon. The online chat team were very quick to answer any questions. Also I like to think the test results are quiet reliable as I know she has issues with beef and turkey and they both came back as 100% reactive. This has made me feel more at ease with the results and the only food I was giving her with a 100% reaction was yoghurt. I feel that this test has helped me narrow down and able to eliminate more foods I hadn't even considered. The only downfall was , the app I downloaded would not work. However it turns out I didn't need the app, and the tracking system on your main page wasn't kept up to date. when I contacted your chat team informed me the exact date and time the sample had been received.

Top negative review

4 May 2024
 Verified review
Submitted my puppy’s fur for testing. Result came back indicating reaction to all the items he was currently eating plus many items he has never had contact with. Whilst I appreciate that the test shows any reactive items, the 12 pages of the report were full of caveats disclaiming the test and finished with a statement that the test process had not been scientifically proved. I was left feeling that I had paid for a test, at a time when I had serious concerns about my new pet’s health, and it was only once I had paid for the test and received the results did I learn that it was not based on any proven science. The report was of no help to me whatsoever and I feel cheated. The whole process meant that here was a delay of nearly two weeks in then going to the vet and starting again. In the meantime, my puppy was crying with the irritation and itching he was suffering.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Test My Pets UK

 Sort by  
Relevance
(20)
(33)
Reset
11 Mar 2024
 Verified review
for years my dog has been itching, also had yeasty ears i can now change her diet to try to elevate this
Report review
2 Mar 2024
 Verified review

A very disappointing experience

The test report for my dog showed allergens that turned out to be inaccurate when we put her on a hypoallergenic diet afterwards. The report also seemed partly written for humans and not for dogs. Communication by customer services was poor as they did not keep me updated on progress.
Report review
3 Mar 2024
 Verified review
Still waiting for my test results even after I paid extra to get them back fast. Ordered on 20th Jan haven’t heard anything back. Wouldn’t use again
Report review
20 Mar 2024
 Verified review
I’ve emailed to ask about the results numerous times and never got a response at all would not recommend at all
Report review
22 Feb 2024
 Verified review
Never received my order..think this is a scam
Report review
4 Mar 2024
 Verified review
Did not arrive!
Report review
25 Feb 2024
 Verified review
Complet rubbish
Report review
4 Mar 2024
 Verified review
Waste of money
Report review
13 Feb 2024
 Verified review
Good quick service and easy to follow instructions. Results came back quickly too. Trying to work out reducing exposure to results which showed higher intolerance
Report review
17 Feb 2024
 Verified review
Helped answer a few questions. Nothing more
Report review
10 Feb 2024
 Verified review
Still waiting
Report review
1 Feb 2024
 Verified review
Report review
5 Feb 2024
 Verified review

Not useful info!

Most things with red flags weren’t things a dog would have or be by anyway. Nothing useful at all.
Report review
6 Feb 2024
 Verified review
Not received my order
Report review
21 Oct 2023
 Verified review

Happy

Very good feedback regards results of tests from sample sent. Easy to understand for food result's. A little less so with regards allergies relating to grass. With that I mean the different grasses that Dexter may have a reaction to. Although it's great knowing it's difficult when walking to know if the grass is one Dexter is allergic to. That being said a great service offered for what I paid, swift and detailed.
Report review
Answer by Test My Pets UK
30 Oct 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Lucie Customer Service
HA
19 Dec 2023
 Verified review
The test itself was quick and easy to do and I got the results within a couple of days. The only slight problem I felt was that the results came through as though they were for a person rather than a dog, in fact I emailed the company to double check. Otherwise all good 👍🏻
Report review
Answer by Test My Pets UK
24 Jan 2024
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
30 May 2023
 Verified review
It took a really long time for you to receive the samples or it took a long time for you to process it. The people with whom I talked were very knowledgeable and nice.
Report review
Answer by Test My Pets UK
5 Jun 2023
Thank you for your review! We are very happy to hear our customer service team was able to assist with your questions. Our testing has helped so many pets, so it's fantastic to hear you're pleased with the service. We are always trying to improve our service, and your feedback helps! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
16 Nov 2023
 Verified review
Should be a great help if based on the results you should give some food recommendations.
Report review
Answer by Test My Pets UK
23 Nov 2023
Thank you so much for the review, Erika! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
26 May 2023
 Verified review
Chat personnel was excellent.
Report review
Answer by Test My Pets UK
5 Jun 2023
Thank you so much for the great review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
1 Sept 2023
 Verified review
Customer Services, Alex
Report review
Answer by Test My Pets UK
17 Sept 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager