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Catering Appliance Superstore
Reviews:

361 reviews in the last 12 months4,297 total reviews  

4.63
Excellent

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Most relevant positive review

4 Sept 2024
 Verified review
I purchased a display fridge for over £2,000, and while it was delivered as promised, the experience quickly turned into a nightmare. Shockingly, two rude and arrogant delivery drivers managed to smash the fridge to pieces before it even left the truck. To make matters worse, they laughed and showed no concern whatsoever. This left me without the fridge for the entire bank holiday weekend. Although customer service was quick to resolve the issue and sent a replacement a few days later, the same delivery team arrived again. I had to stand by the truck to ensure they didn't repeat their mistake, as they were about to unpack the fridge in the same careless manner. They seemed irritated by my presence, rolling their eyes, laughing, and ignoring my requests for extra caution. While the fridge itself is brilliant (when delivered intact) and the customer service team is highly responsive, the delivery service was absolutely horrendous.

Most relevant negative review

28 Nov 2023
 Verified review
Site promises next day delivery and charges 6.95 if order is before 3. I ordered 2 knives , the package arrived a day late and when opened there was only one knife inside. I called and was told the other knife went to a wrong sorting office, when I questioned why they weren't sent together was met with silence. When it arrived, another day late, the knife wasn't securely packed and the plastic strap that kept the knife in place was broken. I didnt complain as it looked untouched. I gave you three stars due to price, but I will not shop there again. If you charge any money for delivery you should ensure its delivered on due date.
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Reviews for Catering Appliance Superstore

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7 days ago
 Verified review
As a first time customer we were impressed with speed of handling our initial enquiry. The engineers visit was on time and the repair excellent. Whilst on site a second unit was examined and parts have been ordered so hopefully this will also result in a good repair. Will definitely use again
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Answer by Catering Appliance Superstore
6 days ago
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
9 days ago
 Verified review
Ordered several products through catering appliances, never any issues and fast delivery. Arguably the best pricing I’ve seen for hospitality equipment.
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18 Oct 2024
 Verified review
A good experience largely because of able to speak to knowledgeable, helpful staff - price and speed of delivery were also very positive factors.
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Answer by Catering Appliance Superstore
12 days ago
Thank you for taking the time to leave a review, it is very much appreciated.
7 days ago
 Verified review
Very responsive to queries and any changes needed. Quick delivery on all products and after delivery queries were dealt with very smoothly.
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Answer by Catering Appliance Superstore
6 days ago
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
2 days ago
 Verified review
Found them online. Opened an account so I could track my order. Ordered over the weekend - arrived on Tuesday.
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9 Oct 2024
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Every things as the discerptionand when…

Every things as the discretion and when I connect them they respond with all of the details
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Answer by Catering Appliance Superstore
12 days ago
Thank you so much for giving us 5 stars. You made our day!
18 Oct 2024
 Verified review
very efficient and well informed about the product, speedy delivery with plenty of notice
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Answer by Catering Appliance Superstore
12 days ago
Thank you for taking the time to leave a review, it is very much appreciated.
8 Oct 2024
 Verified review
Great service all round. Quote received, ordered and delivered within 4 days.
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Answer by Catering Appliance Superstore
12 days ago
That is great to know. We look forward to hearing from you again soon
11 days ago
 Verified review

Chest freezer delivered next day

Order placed and product received the next working day.
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Answer by Catering Appliance Superstore
6 days ago
Thank you for sharing your experience and 5 star review.
16 Oct 2024
 Verified review
Delivered on time helpful drivers
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Answer by Catering Appliance Superstore
12 days ago
Thank you for the 5 stars!
18 Oct 2024
 Verified review
Always excellent service
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Answer by Catering Appliance Superstore
12 days ago
That is great to know. We look forward to hearing from you again soon.
11 Oct 2024
 Verified review
Great value and service.
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Answer by Catering Appliance Superstore
12 days ago
Thank you for taking the time to leave a review, it is very much appreciated.
8 days ago
 Verified review
Very good service
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Answer by Catering Appliance Superstore
6 days ago
Thank you for your review
9 days ago
 Verified review
Customer service.
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Answer by Catering Appliance Superstore
6 days ago
Thank you for giving us 5 stars.
4 days ago
 Verified review
Quick despatch.
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4 days ago
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7 days ago
 Verified review
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Answer by Catering Appliance Superstore
6 days ago
Thank you so much for giving us 5 stars. You made our day!
10 days ago
 Verified review
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Answer by Catering Appliance Superstore
6 days ago
Thank you for the review.
10 days ago
 Verified review
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Answer by Catering Appliance Superstore
6 days ago
Thank you for the review and letting us know.
11 days ago
 Verified review
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Answer by Catering Appliance Superstore
6 days ago
Thank you for giving us 5 stars.