Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Most relevant positive review
4 Sept 2024
Verified review
I purchased a display fridge for over £2,000, and while it was delivered as promised, the experience quickly turned into a nightmare. Shockingly, two rude and arrogant delivery drivers managed to smash the fridge to pieces before it even left the truck. To make matters worse, they laughed and showed no concern whatsoever. This left me without the fridge for the entire bank holiday weekend.
Although customer service was quick to resolve the issue and sent a replacement a few days later, the same delivery team arrived again. I had to stand by the truck to ensure they didn't repeat their mistake, as they were about to unpack the fridge in the same careless manner. They seemed irritated by my presence, rolling their eyes, laughing, and ignoring my requests for extra caution.
While the fridge itself is brilliant (when delivered intact) and the customer service team is highly responsive, the delivery service was absolutely horrendous.
Site promises next day delivery and charges 6.95 if order is before 3. I ordered 2 knives , the package arrived a day late and when opened there was only one knife inside. I called and was told the other knife went to a wrong sorting office, when I questioned why they weren't sent together was met with silence. When it arrived, another day late, the knife wasn't securely packed and the plastic strap that kept the knife in place was broken. I didnt complain as it looked untouched. I gave you three stars due to price, but I will not shop there again. If you charge any money for delivery you should ensure its delivered on due date.
As a first time customer we were impressed with speed of handling our initial enquiry. The engineers visit was on time and the repair excellent. Whilst on site a second unit was examined and parts have been ordered so hopefully this will also result in a good repair.
Will definitely use again
Report review
Answer by Catering Appliance Superstore
6 days ago
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
9 days ago
Verified review
Ordered several products through catering appliances, never any issues and fast delivery. Arguably the best pricing I’ve seen for hospitality equipment.
Report review
18 Oct 2024
Verified review
A good experience largely because of able to speak to knowledgeable, helpful staff - price and speed of delivery were also very positive factors.
Report review
Answer by Catering Appliance Superstore
12 days ago
Thank you for taking the time to leave a review, it is very much appreciated.
7 days ago
Verified review
Very responsive to queries and any changes needed. Quick delivery on all products and after delivery queries were dealt with very smoothly.
Report review
Answer by Catering Appliance Superstore
6 days ago
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
2 days ago
Verified review
Found them online.
Opened an account so I could track my order.
Ordered over the weekend - arrived on Tuesday.
Report review
9 Oct 2024
Verified review
Every things as the discerptionand when…
Every things as the discretion and when I connect them they respond with all of the details
Report review
Answer by Catering Appliance Superstore
12 days ago
Thank you so much for giving us 5 stars. You made our day!
18 Oct 2024
Verified review
very efficient and well informed about the product, speedy delivery with plenty of notice
Report review
Answer by Catering Appliance Superstore
12 days ago
Thank you for taking the time to leave a review, it is very much appreciated.
8 Oct 2024
Verified review
Great service all round. Quote received, ordered and delivered within 4 days.
Report review
Answer by Catering Appliance Superstore
12 days ago
That is great to know. We look forward to hearing from you again soon
11 days ago
Verified review
Chest freezer delivered next day
Order placed and product received the next working day.
Report review
Answer by Catering Appliance Superstore
6 days ago
Thank you for sharing your experience and 5 star review.
16 Oct 2024
Verified review
Delivered on time helpful drivers
Report review
Answer by Catering Appliance Superstore
12 days ago
Thank you for the 5 stars!
18 Oct 2024
Verified review
Always excellent service
Report review
Answer by Catering Appliance Superstore
12 days ago
That is great to know. We look forward to hearing from you again soon.
11 Oct 2024
Verified review
Great value and service.
Report review
Answer by Catering Appliance Superstore
12 days ago
Thank you for taking the time to leave a review, it is very much appreciated.
8 days ago
Verified review
Very good service
Report review
Answer by Catering Appliance Superstore
6 days ago
Thank you for your review
9 days ago
Verified review
Customer service.
Report review
Answer by Catering Appliance Superstore
6 days ago
Thank you for giving us 5 stars.
4 days ago
Verified review
Quick despatch.
Report review
4 days ago
Verified review
Report review
7 days ago
Verified review
Report review
Answer by Catering Appliance Superstore
6 days ago
Thank you so much for giving us 5 stars. You made our day!