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Catering Appliance Superstore
Reviews:

385 reviews in the last 12 months4,049 total reviews  

4.54
Excellent

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Top positive review

30 May 2023
 Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.

Top negative review

18 Oct 2023
 Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?) I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke! Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore

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5 days ago
 Verified review

good service

The product was as described and delivered on time. I had a problem whilst paying however they picked up the phone straight away and helped resolve it.
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5 days ago
 Verified review

Excellent quality product and service

The cake covers were better than they looked on the website. Delivered on time and excellently packed . Could'nt have got better service anywhere else
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1 Feb 2024
 Verified review
Fantastic service and incredibly fast delivery in under18 hours, I only wish all suppliers were as efficient is this. Well done .
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Answer by Catering Appliance Superstore
10 days ago
Thank you for being our customer and leaving us a wonderful 5-star review.
9 days ago
 Verified review
Good first time experience, great company to deal with. My item was delivered in good time and item seems durable.
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29 Jan 2024
 Verified review
Amazing customer service, next day delivery. A company that really does want to help when needed . Thank you
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Answer by Catering Appliance Superstore
10 days ago
Thank you for the review! Your feedback is much appreciated and helps our team improve.
10 days ago
 Verified review
Likes Good technical advice and returns advice available. Order turned up next day. Dislikes - None
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6 days ago
 Verified review
One of the best prices related to product I was looking for. Very fast delivery service also.
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6 days ago
 Verified review
Super fast delivery with best price for our Lincat Griddle. Many thanks
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27 Jan 2024
 Verified review
Microwave arrived early, in good condition. Working well. Great
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Answer by Catering Appliance Superstore
10 days ago
Your feedback means a lot to our team. Thank you for taking the time to leave us this review!
9 Feb 2024
 Verified review
Simple easy process from ordering to delivery
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Answer by Catering Appliance Superstore
10 days ago
Thanks for your 5-star review! We sincerely appreciate your feedback.
2 days ago
 Verified review
Excelente attention and delivery on time.
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8 Feb 2024
 Verified review
Delivered on time and well communicated
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Answer by Catering Appliance Superstore
10 days ago
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
3 Feb 2024
 Verified review
I am well pleased with your service
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Answer by Catering Appliance Superstore
10 days ago
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
2 days ago
 Verified review
excellent service
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11 days ago
 Verified review
got the job done well and fast good reliable service
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Answer by Catering Appliance Superstore
10 days ago
Thank you so much for giving us 5 stars. You made our day!
4 days ago
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5 days ago
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8 days ago
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10 days ago
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12 days ago
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