Catering Appliance Superstore- Logo - reviews

Catering Appliance Superstore
Reviews:

385 reviews in the last 12 months4,049 total reviews  

4.54
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 19 Jun 2017
The Trustmark indicates trustworthy online retailers.
Catering Appliance Superstore fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

30 May 2023
 Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.

Top negative review

18 Oct 2023
 Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?) I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke! Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Catering Appliance Superstore

 Sort by  
Relevance
(30)
(26)
Reset
12 days ago
 Verified review
Very poor service, ordered an item for next day delivery. 3 days later i contacted them and was told it would be delivered the following morning and I would receive a tracking number. No delivery turned up and I emailed and was contacted on the Monday morning to say the item was now out of stock. Zero communication and would never order from them again unfortunately
Report review
Answer by Catering Appliance Superstore
10 days ago
We wholly apologize that you had a poor experience, Unforutantly we were let down by our suppliers on this occasion who assured us they had one of these products in stock. Apologies again for any inconvenience caused
16 Jan 2024
 Verified review
I was disappointed when on opening my work parcel an item was broken . The driver rushed off not giving me chance to check or sign for the parcel as request by the company . I contacted them immediately on opening and a replacement was sent within a few days ., was impressed with the service
Report review
Answer by Catering Appliance Superstore
10 days ago
We are very sorry to hear that your package arrived damaged but I am glad this was sorted out quickly for you We hope to deal again with you soon
29 Dec 2023
 Verified review
Easy to order and delivered on time. We had ordered the same product ramge from Nisbets and we are still waiting for the delivery... 3 weeks later.
Report review
Answer by Catering Appliance Superstore
10 days ago
Thank you for your kind words and sharing your experience.
2 Jan 2024
 Verified review
Have smaller delivery windows as standard
Report review
Answer by Catering Appliance Superstore
10 days ago
Thank you for your 4-star rating and valuable feedback. We are constantly looking for ways to improve our delivery service, We do work with several delivery companies that offer a 2-hour window for deliveries and are always on the look out for new ones!
2 Jan 2024
 Verified review
Can’t rate any higher as I have still not received my order and I paid for next day delivery on the 19th of December
Report review
Answer by Catering Appliance Superstore
10 days ago
Hi, I would like to apologize for the negative experience you have had with Catering Appliance Superstore. Reading through the case notes I can see we shipped your order Via DPD on the 19/12 for a next-working-day delivery. You contacted us on the 02/01 to advise this had not been delivered, After investigating with DPD they advised they attempted several times but it had been returned to the sender We shipped a replacement out immediately. I understand this has now been received. Please accept our apologies for the inconvenience caused to you.
16 Dec 2023
 Verified review
Report review
12 Dec 2023
 Verified review
Report review
18 Dec 2023
 Verified review
Report review
13 Nov 2023
 Verified review
Quick delivery & product in good condition
Report review
Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your review
20 Nov 2023
 Verified review
Would never use again, terrible customer service and charge you lots of money to return item and don’t offer you any help whatsoever to get it returned. Honestly beware! Stay away!
Report review
Answer by Catering Appliance Superstore
15 Dec 2023
I am sorry to hear you are not happy with our terms for return, Unfortunately, many of our products come directly from our suppliers, Which means our suppliers often set the restocking charges which in turn are passed onto us. We simply cannot absorb these costs and like all other commercial catering equipment suppliers we have to charge a restocking charge, which we make clear in our terms and conditions accepted at sale on our website
27 Oct 2023
 Verified review
25% restocking fee is outrageous and disgusting. I know an awful lot of people in the hospitality industry and I will be making sure that they never use your company.
Report review
Answer by Catering Appliance Superstore
15 Dec 2023
I am sorry to hear you are not happy with our terms for return, Unfortunately, many of our products come directly from our suppliers, Which means our suppliers often set the restocking charges which in turn are passed onto us. We simply cannot absorb these costs and like all other commercial catering equipment suppliers we have to charge a restocking charge, which we make clear in our terms and conditions accepted at sale on our website.
10 Nov 2023
 Verified review
Not good promised delivery in 3 days, but didnt even have it in stock.
Report review
Answer by Catering Appliance Superstore
15 Dec 2023
Apologies you are not happy with our service, We do try to keep our website as accurate as possible with stock availability. I can see on this our suppliers failed to disclose that they did not have this item available. I can see we let you know within the hour that there was an issue and refund immediately Apologies for the inconvenience
26 Aug 2023
 Verified review
The purchasing part was 5 Star but the delivery part was a shambles. The delivery company would not comply with our delivery time window which is pretty useless! We gave them from 10.30 am to midnight to deliver and they said that they could not guarantee delivery. They were totally inflexible and we were left wondering when exactly it would turn up. No pre-delivery phone call was offered etc. The delivery company gave us a take it or leave it option and they quite clearly need to improve the system in place for communicating with customers. Robert Vickers. PS. To emphasise, as a stand alone company, the SALES company was five star and we have used them before!
Report review
Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback and I am sorry to hear of the issues you experienced during delivery. We work constantly with our suppliers to try and improve our service, Your feedback is appreciated Apologies again
25 May 2023
 Verified review
Pricing was competitive and the initial conversations useful and attentive. After the order was placed the communication wasn't so good, when certain items didn't arrive I didn't get a quick response and had to chase to get further details. The after sales service definitely needs more focus.
Report review
Answer by Catering Appliance Superstore
25 May 2023
Thank you for your feedback, We do work hard to chase deliveries but as we rely on our suppliers to come back to us, sometimes we are not able to provide answers as quick as we would hope. We are continually trying to improve this
27 Aug 2023
 Verified review
The delivery and updates were good but after using the cooker for the first time the seal came apart and when reporting it to the company they said they would send a new seal out and to watch you tube as to how to fit it
Report review
Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback and my apologies you had issues with the oven. We will always look to rectify an issue as quickly as possible with as little inconvenience caused to the customer as possible. As door seals are a self-fit part, the quickest option to get the oven back up and running was to send out this part. Apologies again for an inconvenience caused to you
10 Aug 2023
 Verified review

Accessories purchase

Great service but postage very high for a 3 inch item.. nearly as much as item price.. but staff were great help..
Report review
Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for taking the time to leave a review. We are constantly working with our suppliers to negotiate lower delivery charges and we will take your feedback onboard.
JH
J H.
Ayrshire
14 Aug 2023
 Verified review
Easy to navigate and order However have only just ordered so can't comment on product
Report review
Answer by Catering Appliance Superstore
30 Aug 2023
Thank you so much for your feedback! We hope you loved your water boiler
22 May 2023
 Verified review
Parcelforce delivery could not be tracked so had to wait in all day for delivery
Report review
Answer by Catering Appliance Superstore
25 May 2023
Thank you for your valued feedback, We are working with our suppliers to implement a system that will enable tracking to be sent to our customer. Apologies for any inconvenience caused
21 Aug 2023
 Verified review
A very quick service. Ordered appliance Monday morning, delivered the next day
Report review
Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your review, we appreciate your business
12 May 2023
 Verified review

Easy to order

Good product . But it takes bit extra time to heat the food
Report review
Answer by Catering Appliance Superstore
25 May 2023
Thank you for your review, Sorry to hear the unit is taking abit of extra time