Catering Appliance SuperstoreReviews:
373 reviews in the last 12 months4,215 total reviews
Excellent
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Most relevant positive review
28 Oct 2023
Verified review
Needed to urgently replace our water boiler and Catering Appliance Superstore had the quickest delivery - having not used them before I was apprehensive buying a high cost item form a place Ive not used before but took the chance and hoped for the best we were not disappointed the item arrived when it said it would and all good so far. Thank you Catering Appliance Superstore we will be using your shop again :-D
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Most relevant negative review
18 Oct 2023
Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore
6 days ago
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11 Jul 2024
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2 days ago
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The item took 2 weeks to be delivered
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9 Jul 2024
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Answer by Catering Appliance Superstore
11 Jul 2024
Dear Sir/ Madam, having noted your one-star review, I can see you received an alternative BBQ from our supplier to the one requested.
Upon further investigation it was confirmed by our supplier you did receive the correct item however the brand name appears differently on the product.
We confirmed the product has a full warranty and you received a credit of £30 for the inconvenience (regarding the confusion over the name) caused.
If we can help you in any other way, please get in touch.
17 Jun 2024
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Answer by Catering Appliance Superstore
17 Jun 2024
Thank you for taking the time to leave a review, it is very much appreciated. Please let us know what we need to do to reach 5 stars.
7 Jun 2024
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Answer by Catering Appliance Superstore
17 Jun 2024
Thank you for your review, please let us know what we need to do, to reach 5 stars.
10 Jun 2024
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Answer by Catering Appliance Superstore
19 Jun 2024
We have noted your one-star review and acknowledged an incident with your delivery date, Unfortunately like all companies in our market place, we are at the mercy of our couriers. Any incidents are always reported to improve the standard of service we receive. I apologise that on this occasion, you did not receive the high standards to which we would like to maintain.
30 Apr 2024
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Quick delivery
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Answer by Catering Appliance Superstore
30 Apr 2024
Thank you for your review, please let us know what we can do to take your review to 5 stars?
7 May 2024
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Answer by Catering Appliance Superstore
8 May 2024
Thank you for your review, please let us know what we can do to take your review to 5 stars?
3 May 2024
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Answer by Catering Appliance Superstore
8 May 2024
Thank you for your review, please let us know what we can do to take your review to 5 stars?
29 Apr 2024
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Answer by Catering Appliance Superstore
30 Apr 2024
Thank you for your review, please let us know what we need to take it to 5 stars.
6 May 2024
Verified review
this shop won’t let you exchange or refund if you change your mind, even if you don’t use the appliance. Be aware
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Answer by Catering Appliance Superstore
23 May 2024
Hi there, I have investigated this and cannot see any evidence that you have contacted us regarding this matter. As per our T&C's We accept returns within 14 days - but unless faulty, there is (an industry standard) up to 25% re-stock fee - we will always look to reduce these fees if an alternative is required.
3 May 2024
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Does not take returns
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Answer by Catering Appliance Superstore
15 May 2024
I have checked your account for an order of sigma coffee spoons and I cannot see any request for a return. Had this been processed within our allocated time period this should have been okay.
6 Apr 2024
Verified review
All delivered to plan. I was a domestic purchaser and would have liked some choices on site before purchase eg we really needed the door to open the other way snd that was quite a task to achieve. It was also unclear on the site whether it had kegs or castors- fortunately for us the latter.
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Answer by Catering Appliance Superstore
16 Apr 2024
Thank you for your review.
We always aim to offer as much information as possible to our customers.
We stock over 50, 0000 items and work closely with our suppliers to ensure clear product information is provided.
We have noted your comments and will endeavour to work closely with this particular supplier to acquire clearer information going forward.
9 Apr 2024
Verified review
Great Customer Service
Major issues with my order, and took 6 weeks to resolve, but the level of customer service offered throughout was very high and made a very frustrating situation far more bearable.
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Answer by Catering Appliance Superstore
15 Apr 2024
Thank you for your review. We very much appreciate your feedback. We are pleased to hear that our excellent customer service team were able to work closely with you to resolve the situation.
SK
Steve K.
Tatworth
17 Apr 2024
Verified review
Delivery not as promised or paid for
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Answer by Catering Appliance Superstore
28 May 2024
Thank you for your review, I do believe that one of the sales team had contacted you to advise that there was an unfortunate picking issue, with malfunction of the picking equipment in the manufacturers warehouse that had effected the delivery eta of your knives.
We do believe that this issue has now been corrected and that there should be no further issues going forward.
We apologise for any inconvenience that this caused and hope to be of further assistance to you in the future.
22 Apr 2024
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Answer by Catering Appliance Superstore
23 Apr 2024
Thank you for your review.
3 Apr 2024
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Answer by Catering Appliance Superstore
16 Apr 2024
Thank you for your review.
12 Apr 2024
Verified review
Products were incorrectly priced on website.
Ordered a fridge, then a couple of days later informed of pricing error on website and that the order would not be honoured.
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Answer by Catering Appliance Superstore
16 Apr 2024
Dear Glen
(As per your latest review, I believe this is the same order)
Thank you for your comments. We experienced a technical issue over the last Bank Holiday weekend which resulted in some of our products being advertised incorrectly at a substantially low (below cost) price.
We identified the issue and rectified it as quickly as possible. Unfortunately, your order was among the few affected by this issue. It was cancelled and no payment was taken. As a gesture of goodwill, we did offer the product to you at a discounted rate.
This was a genuine and honest mistake on our part. Please accept our sincere apologies for the inconvenience caused.
26 Aug 2023
Verified review
The purchasing part was 5 Star but the delivery part was a shambles. The delivery company would not comply with our delivery time window which is pretty useless! We gave them from 10.30 am to midnight to deliver and they said that they could not guarantee delivery. They were totally inflexible and we were left wondering when exactly it would turn up. No pre-delivery phone call was offered etc. The delivery company gave us a take it or leave it option and they quite clearly need to improve the system in place for communicating with customers. Robert Vickers.
PS. To emphasise, as a stand alone company, the SALES company was five star and we have used them before!
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback and I am sorry to hear of the issues you experienced during delivery.
We work constantly with our suppliers to try and improve our service, Your feedback is appreciated
Apologies again