Catering Appliance SuperstoreReviews:
373 reviews in the last 12 months4,215 total reviews
Excellent
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Most relevant positive review
28 Oct 2023
Verified review
Needed to urgently replace our water boiler and Catering Appliance Superstore had the quickest delivery - having not used them before I was apprehensive buying a high cost item form a place Ive not used before but took the chance and hoped for the best we were not disappointed the item arrived when it said it would and all good so far. Thank you Catering Appliance Superstore we will be using your shop again :-D
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Most relevant negative review
18 Oct 2023
Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore
2 Jan 2024
Verified review
Can’t rate any higher as I have still not received my order and I paid for next day delivery on the 19th of December
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Answer by Catering Appliance Superstore
14 Feb 2024
Hi, I would like to apologize for the negative experience you have had with Catering Appliance Superstore.
Reading through the case notes I can see we shipped your order Via DPD on the 19/12 for a next-working-day delivery.
You contacted us on the 02/01 to advise this had not been delivered, After investigating with DPD they advised they attempted several times but it had been returned to the sender
We shipped a replacement out immediately.
I understand this has now been received.
Please accept our apologies for the inconvenience caused to you.
20 Dec 2023
Verified review
Delivery service was very poor. Mentioned several times to call upon delivery, but they ignored.
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for your valued feedback. We do advise that whilst we will always request a call prior this is not guaranteed.
I can see that you had a booking in a call from the courier to advise the day of delivery and have since upgraded your delivery to a PM service to suit your opening times.
We are sorry we have not met your expectations on this occasion.
7 Oct 2023
Verified review
I’ve still not received my order (del date given as 2.10.23) so I’m unable to comment.
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Answer by Catering Appliance Superstore
25 Oct 2023
Thank you for your review
I can see from the notes on the system that you have been advised of a delay with the stock
I can assure you we are keeping a close eye on this and will update you accordingly.
Apologies for the inconvenience
10 Nov 2023
Verified review
Not good promised delivery in 3 days, but didnt even have it in stock.
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Answer by Catering Appliance Superstore
15 Dec 2023
Apologies you are not happy with our service, We do try to keep our website as accurate as possible with stock availability. I can see on this our suppliers failed to disclose that they did not have this item available. I can see we let you know within the hour that there was an issue and refund immediately
Apologies for the inconvenience
10 Sept 2023
Verified review
Suppose to have next day delivery it’s was 11 days later
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Answer by Catering Appliance Superstore
11 Sept 2023
Apologies you had a delay with shipping. We are constantly working with our suppliers to improve our delivery services.
18 Sept 2023
Verified review
Charge me twice for delivery shall not use again
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Answer by Catering Appliance Superstore
4 Oct 2023
Hi there and sorry to hear you are unhappy with the service received.
A re-delivery fee was applied to your order as the consignment was refused due to an error on your part when you inputted your address on your online order.
We always try to keep costs to a minimum for our customers but unfortunately, we are not able to absorb redelivery costs as previously explained.
Thank you for taking the time to leave us feedback
6 Oct 2023
Verified review
communication, customer service extremely poor
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Answer by Catering Appliance Superstore
13 Oct 2023
Thank you for taking the time to leave us a review.
I can see that upon receiving your item this was not the unit you were expecting.
a full quotation along with a description was provided based on the initial query and this was accepted by you.
We have since tried to resolve this with you but have not received a reply to our communication.
We are sorry to hear that you are unhappy with your experience, we are always learning from our customer's experiences.
10 Oct 2023
Verified review
Ver bad experience
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Answer by Catering Appliance Superstore
13 Oct 2023
We are very grateful for your review, although having looking at your order there has been no communication regards to your negative experience.. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know where you feel we went wrong.
25 Mar 2024
Verified review
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Answer by Catering Appliance Superstore
16 Apr 2024
Thank you for your review. We welcome feedback to improve our performance
21 Dec 2023
Verified review
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18 Dec 2023
Verified review
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23 Oct 2023
Verified review
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Answer by Catering Appliance Superstore
24 Oct 2023
We are very grateful for your review, although having looking at your order there has been no communication regards to your negative experience.. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know where you feel we went wrong.
28 Sept 2023
Verified review
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Answer by Catering Appliance Superstore
4 Oct 2023
We are very grateful for your review, although you did not mention your experience. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know what we could do to improve your experience.
2 Aug 2023
Verified review
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback. I am sorry that you've not been happy with our service on this occasion