Catering Appliance SuperstoreReviews:
391 reviews in the last 12 months4,112 total reviews
Excellent
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Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
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Top negative review
18 Oct 2023
Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore
10 Sept 2023
Verified review
Suppose to have next day delivery it’s was 11 days later
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Answer by Catering Appliance Superstore
11 Sept 2023
Apologies you had a delay with shipping. We are constantly working with our suppliers to improve our delivery services.
19 Jul 2023
Verified review
The scam next day delivery option or should I say gamble
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Answer by Catering Appliance Superstore
8 Aug 2023
Sorry to hear you are not happy with your experience, Items are sent out on a next working day delivery, however, due to factors beyond our control delays in delivery can occur.
I can see this was delivered to you the following day.
Apologies again for the inconvenience caused
18 Sept 2023
Verified review
Charge me twice for delivery shall not use again
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Answer by Catering Appliance Superstore
4 Oct 2023
Hi there and sorry to hear you are unhappy with the service received.
A re-delivery fee was applied to your order as the consignment was refused due to an error on your part when you inputted your address on your online order.
We always try to keep costs to a minimum for our customers but unfortunately, we are not able to absorb redelivery costs as previously explained.
Thank you for taking the time to leave us feedback
6 Oct 2023
Verified review
communication, customer service extremely poor
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Answer by Catering Appliance Superstore
13 Oct 2023
Thank you for taking the time to leave us a review.
I can see that upon receiving your item this was not the unit you were expecting.
a full quotation along with a description was provided based on the initial query and this was accepted by you.
We have since tried to resolve this with you but have not received a reply to our communication.
We are sorry to hear that you are unhappy with your experience, we are always learning from our customer's experiences.
8 May 2023
Verified review
Returns policy for small items is bad.
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your review and I am sorry to hear you are not happy with the returns fee. We do try and keep any returns costs as low as we can for our customers
10 Oct 2023
Verified review
Ver bad experience
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Answer by Catering Appliance Superstore
13 Oct 2023
We are very grateful for your review, although having looking at your order there has been no communication regards to your negative experience.. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know where you feel we went wrong.
19 May 2023
Verified review
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your rating, I am sorry to see you have only rated us a 1 star
18 Dec 2023
Verified review
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23 Oct 2023
Verified review
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Answer by Catering Appliance Superstore
24 Oct 2023
We are very grateful for your review, although having looking at your order there has been no communication regards to your negative experience.. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know where you feel we went wrong.
28 Sept 2023
Verified review
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Answer by Catering Appliance Superstore
4 Oct 2023
We are very grateful for your review, although you did not mention your experience. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know what we could do to improve your experience.
2 Aug 2023
Verified review
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback. I am sorry that you've not been happy with our service on this occasion
16 Jun 2023
Verified review
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Answer by Catering Appliance Superstore
23 Jun 2023
We are very grateful for your review, although you did not mention your experience. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know what we could do to improve your experience.